Housing Ombudsman Decisions

Decision Case ID 202519544 Decision type Jurisdiction Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident raised multiple reports about electrical safety in the property. […]

Decision Case ID 202312005 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Shared Ownership Date 27 November 2025 Background The resident complained about major works and day to day service […]

The complaint is about how the landlord responded to the resident’s concerns about the noise from a local community centre when in use, and the impact it was having on her health.

The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property.

The complaint is about the landlord’s response to the applicant's request to succeed a tenancy.

The complaint is about the landlord’s response to the resident’s reports about the personal impact she experienced as a result of communal repair issues.

The complaint is about the landlord’s alleged failure to properly manage service charges which she believed led to her incurring extra costs.

The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs to the property.

The complaint is about the landlord’s handling of the resident’s reports of: damp and mould. a pest infestation. the void condition of the property. outstanding repairs in the property including a leak, flooring and ceiling. heat retention in the property …

The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct electrical safety checks at the property.

The complaint is about the landlord’s handling of the resident’s reports of damp, mould and leaks at the property.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s decision to issue a notice of seeking possession (NOSP) and the way it served it.

This complaint is about how the landlord handled the resident’s application for a priority transfer.

The complaint is about the landlord’s handling of the resident’s housing assignment application.

This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges.

The complaint is about: The information provided by the landlord to the resident when they purchased their independent living accommodation about its provision of care services and whether this amounted to mis selling. The landlords decision to end its care …

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour.

The complaint is about the landlord’s response to the resident’s reports of dog mess and rubbish in a communal drain.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould from May 2024.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Associated complaint

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.

The complaint is about the landlord's handling of the resident’s reports about repairs needed to the main gate, and as a result of these not being done, there has been an alleged issue with illegal parking and cars being abandoned.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

The complaint is about Winchester City Council’s (the council’s) handling of: Repairs to a property provided as temporary accommodation while the resident was homeless. The eviction process from this temporary accommodation. A decision not to offer a property.

The complaint is about the landlord’s handling of: A leak at the resident’s property and the associated repairs. A pest issue.

The complaint is about the landlord’s handling of blockages in the soil pipe, affecting both the downstairs toilet and upstairs bathroom, and the resident’s reports of discoloured water in the bathroom.

The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (‘ASB.’) The resident’s request for a management transfer.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord's handling of the resident’s reports of Antisocial Behaviour (ASB) from her neighbour.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Concerns about a regeneration programme and suitable alternative offers of accommodation. Reports of harassment and discrimination .

The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.

The complaint is about: The landlord's handling of reports of damp and mould. The landlord's handling of repairs to the property. The landlord's decision to seek possession of the property. The landlord's handling of reports of damage to and/or loss …

The complaint is about the landlord’s handling of the resident’s: Reports of issues with the hot water system. Request for compensation for high energy costs.

The complaint is about the landlord’s handling of repairs in the resident’s property.

The complaint is about: The landlord’s upkeep of a river wall and pathway. The landlord’s response to the resident’s request that it provide him with documents and reports relating to the collapse and subsequent repair of the river wall in …

The complaint is about the landlord’s handling of the resident’s personal data.

The complaint is about the landlord’s decision to give tenancy succession to the complainant’s brother, and its handling of concerns the complainant raised about this.

The complaint is about the landlord’s response to the resident’s request to be refunded for costs arising from not being able to use her garage.

The complaint is about the landlord’s response to the resident’s concerns about damp.

The complaint is about the landlord's handling of: Repairs to the resident’s kitchen. The resident’s reports of damp and mould.

The complaint is about the council's handling of the resident’s reports of no heating or hot water.

The complaint is about the landlord’s: administration and explanation of the service charge account and the standard of service provided. response to concerns about parking restrictions.

The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s property.

The complaint is about the landlord’s handling of: The resident’s reports about a leak from the toilet, causing damage to the bathroom. The resident’s reports about repairs to the kitchen, and the quality of works carried out. The resident’s complaint, …

The complaint is about the landlord’s response to the resident’s dissatisfaction about evidence it relied on in a court case against him.

The resident’s complaint is about the removal of personal belongings from her garage by the landlord.

The complaint is about the landlord’s assessment of the resident’s application to join the housing register.

The complaint is about the landlord’s handling of a tenancy fraud investigation.

This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in the resident’s borough .