Housing Ombudsman Decisions

Decision Case ID 202449821 Decision type Jurisdiction Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident reported damp and mould to the landlord in […]

Decision Case ID 202319000 Decision type Jurisdiction Landlord Southern Housing Landlord type Housing Association Occupancy Applicant Date 4 February 2026 Background The resident took over her late husband’s tenancy in 2017. She ended the […]

Decision Case ID 202205696 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 13 January 2026 Background The resident applied for a mutual exchange, to another […]

Decision Case ID 202437769 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident has an assured tenancy with the landlord. He […]

Decision Case ID 202322810 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Freeholder Date 16 December 2025 Background The resident owns a house situated on an estate owned by […]

Decision Case ID 202334895 Decision type Jurisdiction Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 December 2025 Background The resident reported a leak into the property on 3 July […]

Decision Case ID 202400727 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 8 December 2025 Background The resident has occupied the property since 2017. Prior to her […]

Decision Case ID 202519544 Decision type Jurisdiction Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident raised multiple reports about electrical safety in the property. […]

Decision Case ID 202431376 Decision type Jurisdiction Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident reported antisocial behaviour (ASB) involving […]

Decision Case ID 202342091 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 November 2025 Background The resident pays variable service charges, as per the terms of […]

Decision Case ID 202334721 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident moved to the property in 2021. As part of […]

Decision Case ID 202402381 Decision type Jurisdiction Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident moved into a 1-bedroom bungalow owned by the landlord. The […]

Decision Case ID 202407326 Decision type Jurisdiction Landlord Soha Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 November 2025 Background The resident has an assured tenancy which began in May […]

Decision Case ID 202330646 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident, who has dyslexia and has difficulties with reading […]

Decision Case ID 202402061 Decision type Jurisdiction Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in a two-bed purpose built flat located on […]

Decision Case ID 202327224 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a room in an assisted living facility […]

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges.

The complaint is about the landlord’s decision to give tenancy succession to the complainant’s brother, and its handling of concerns the complainant raised about this.

The complaint is about the landlord’s response to the resident’s concerns about damp.

The complaint is about the landlord’s handling of: The resident’s reports about a leak from the toilet, causing damage to the bathroom. The resident’s reports about repairs to the kitchen, and the quality of works carried out. The resident’s complaint, …

The complaint is about the landlord’s response to the resident’s dissatisfaction about evidence it relied on in a court case against him.

The resident’s complaint is about the removal of personal belongings from her garage by the landlord.

The complaint is about the landlord’s handling of the resident’s: Reports of a water leak. Associated complaint.

The complaint is about the resident’s dissatisfaction with the landlord’s decision to credit a compensation payment to his rent account.

The complaint is about the landlord’s response to the resident’s reports of a data breach.

The complaint is about the landlord’s handling of: The resident’s eviction. The removal of the resident’s belongings.

The complaint is about the landlord’s handling of the resident’s request for CCTV footage.

The complaint is about the landlord’s management of parking on the resident’s estate.

The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs.

The complaint is about the landlord’s response to the resident’s reports of: communal repairs in the carpark. damage to her car.

The complaint is about the resident’s report that the landlord arranged a meeting of the local tenants and residents’ association (TRA) and did not offer a facility for residents to participate online.

The complaint is about the landlord’s handling of the resident’s concerns that her mail was being stolen from the communal letterbox by a neighbour.

The complaint is about repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs for works undertaken at the property.

The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and its handling of repairs in the property. The resident’s concerns about arrears on her rent account and her liability to …

The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021.

The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the property.

The complaint is about the landlord’s: Response to concerns about the placement of a vulnerable individual in the downstairs flat. Handling of reports of anti-social behaviour involving the vulnerable individual.

The complaint is about: the landlord’s handling of rent increases to the resident’s garage. The landlord’s handling of repairs to the garage.

The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Pest infestations. Outstanding repairs to the bathroom. Associated formal complaint.

This complaint is about: The landlord’s handling of the resident’s reports of disrepair to her property and a temporary decant to carry out the works. The landlord’s claim that the resident is liable for rent on the decant property.

The complaint is about the increase of service charges. The landlord’s handling of the resident’s request for information about their service charges.

The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs.

The complaint is about the landlord's handling of the resident's request to repay a HomeBuy Loan.

The complaint is about the landlord’s response to a request for an onsite evening meeting to discuss the handling of reports of anti-social behaviour.

The complaint is about the landlord’s handling of the resident’s reports of asbestos in their former property.

The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The resident’s request that it take steps to confirm the boundary line between his and his neighbour’s property, and relocate the …

The complaint is about how the landlord handled the resident’s request for compensation to damaged window shutters in 2018.

The complaint is about the delay in completing the renewal of the resident’s bathroom and kitchen.