Housing Ombudsman Decisions

Decision Case ID 202425439 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 January 2026 Background The resident reported an issue with her garden wall which collapsed in […]

Decision Case ID 202423540 Decision type Jurisdiction Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 December 2025 Background The resident has had issues relating to antisocial […]

Decision Case ID 202507105 Decision type Jurisdiction Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Temporary Occupancy Agreement Date 27 November 2025 Background The resident moved into the property […]

Decision Case ID 202402816 Decision type Jurisdiction Landlord East Riding of Yorkshire Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The landlord organises several tenant involvement panels. These aim to […]

Decision Case ID 202431015 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 10 November 2025 Background The resident is a leaseholder of the landlord. […]

Decision Case ID 202326227 Decision type Jurisdiction Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 7 November 2025 Background The resident was unhappy with the […]

Decision Case ID 202306436 Decision type Jurisdiction Landlord Bournemouth, Christchurch and Poole Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The landlord told the resident it […]

The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property.

This complaint is about how the landlord handled the resident’s application for a priority transfer.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.

The complaint is about Winchester City Council’s (the council’s) handling of: Repairs to a property provided as temporary accommodation while the resident was homeless. The eviction process from this temporary accommodation. A decision not to offer a property.

The complaint is about the landlord’s handling of blockages in the soil pipe, affecting both the downstairs toilet and upstairs bathroom, and the resident’s reports of discoloured water in the bathroom.

The complaint is about the landlord's handling of the resident’s reports of Antisocial Behaviour (ASB) from her neighbour.

The complaint is about the landlord’s response to the resident’s request to be refunded for costs arising from not being able to use her garage.

The complaint is about the council's handling of the resident’s reports of no heating or hot water.

The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s property.

The complaint is about the landlord’s handling of a tenancy fraud investigation.

This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in the resident’s borough .

The complaint is about the landlord’s handling of repairs in the property.

The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal roof.

The complaint is about the landlord’s handling of the resident’s concerns about a data breach.

The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation and the associated repairs to address the issue.

The complaint is about the landlord’s handling of the resident’s: concerns regarding the condition of his property at sign up; reports of a leak, damp, and mould.

This complaint is about the removal of the resident’s caravan.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s rehousing application.

The complaint is about the landlord’s handling of major works and associated repairs.

The complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould. Handling of various estate management issues. Handling of various property related issues. Response to the resident’s recent concerns about rubbish on a roof.

REPORT COMPLAINT 202233915 Welwyn Hatfield Borough Council 28 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the resident’s report that the landlord arranged a meeting of the local tenants and residents’ association (TRA) and did not offer a facility for residents to participate online.

The complaint is about the landlord’s response to the resident’s concerns about fire doors.

The complaint is about the landlord's handling of the resident's reports of damp and mould.

The complaint is about the landlord’s refusal to replace the front door of the property.

REPORT COMPLAINT 202232323 Norwich City Council 30 August 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether […]

The complaint is about the landlord’s handling of the pre-action protocol and specifically not having given the resident notice of eviction.

This complaint is about the Council’s handling of disabled adaptations to the resident’s property.

The complaint is about the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into her property.

The resident’s complaint is about: The landlord’s decision not to reclassify her property as having two bedrooms rather than three; The landlord’s associated response to her request that it increase the priority banding it had awarded her application for rehousing.

The complaint is about the landlord’s response to the resident’s concerns about the ongoing refurbishment works to the property adjoining the resident’s home.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord's handling of the resident's reports of intimidation by its rent collection officer.

The complaint concerns: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of repairs required to resolve a leak in the property.

The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start of the tenancy and subsequent repairs.

The complaint concerns: The Council’s response to reports of antisocial behaviour. The level of cleanliness and maintenance in communal areas.

The complaint is about the landlord’s handling of the resident’s rent account.

This complaint is about the landlord’s: Handling of repairs at the resident’s property. The level of compensation offered.

This complaint is about the landlord’s handling of its request that the resident remove a sign in his garden, and his subsequent complaints.

The complaint is regarding the landlord’s: Handling of the resident’s Right to Buy application. Response to enquiries regarding planned improvement works. Response to repair reports. Handling of the resident’s personal information. Complaint handling and communication.

The complaint is about the landlord’s handling of reports of leaks, damp, and mould in the property.

The complaint is about the landlord’s: handling of the resident’s concerns about the location of the bin stores and the construction of the bin stores. sending the resident rent requests. handling of the resident’s neighbour erecting a birdhouse outside the …