Housing Ombudsman Decisions

The complaint is about the landlord’s handling of; Repairs following a flood in the property. The resident’s request for compensation for items damaged by the flood. The complaint

This complaint is about the landlord’s handling of: The fitting of handrails to the resident’s property. The resident’s reports of a leak from the lever tap in her kitchen and request for compensation for damaged belongings. The resident’s reports of …

The complaint is about the landlord’s response to the resident’s concerns about: The air source heat pump (ASHP). The garden. We have also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Transfer/rehousing application.

The complaint is about the landlord’s response to the resident’s reports of: Antisocial behaviour (ASB). Leaks from the flat above. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) regarding noise transfer. The associated complaint.

The complaint is about the landlord’s response to the resident’s reports of a leak through her kitchen ceiling. The Ombudsman has also considered the landlord’s complaint handling.

T he complaint is about the landlord’s handling of the resident’s: reports of damp and mould and outstanding repairs. move to temporary accommodation. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: the resident’s report of repairs to disabled adaptations in the property. the resident’s reports of Antisocial Behaviour (ASB) The associated complaint.

The complaint is about the landlord’s handling of: The resident’s front door replacement, including the letter box and spy hole. The associated complaint.

The resident’s complaint is about the landlord's handling of: Reports of damp, mould and associated repairs. Its delay in reimbursing for the dehumidifier. We have also considered the landlord’s handling of the resident’s complaint.

The complaint is about the landlord's handling of: reports of overgrown trees in a neighbouring garden. planned improvement works to the resident's windows and doors. the associated complaint.

The complaint is about the landlord’s: Handling of a request for a disabled parking bay. Handling of antisocial behaviour (ASB) reports including staff conduct and discrimination. Complaint handling.

This complaint is about the landlords: Handling of the resident’s reports about issues with his gas, heating, and hot water. Actions towards the resident following a Prohibition Order from the local authority. Handling of the associated complaint.

REPORT COMPLAINT 202438425 Together Housing Association Limited 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The resident’s complaint is about the landlord’s response to her reports about: Defects/snagging in a new-build property. The condition of her garden. We have also investigated the landlord’s complaint handling.

The resident’s complaint is about the landlord's response to his reports about: the condition of his windows. damp and mould and a roof leak.

The complaint is regarding the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of the resident’s: Subject access request (SAR). Reports of damp and mould. Reports of mice in her property. Associated complaint.

The complaint is about the landlord’s: response to the resident’s reports of damp and mould. complaint handling.

The complaint is about the landlord’s handling of the resident’s complaints about: Fencing. Bias. Anti-social behaviour (ASB). Compensation for rent issues. Enquiry regarding a neighbour. We have also looked at how the landlord handled the complaint about its own complaint …

The landlord’s handling of the resident’s: Staff conduct concerns. Complaints about works to the car park. Damp and mould reports. The Ombudsman has also considered the landlord’s complaint handling.

The resident's complaint is about the landlord's handling of: Request for a discretionary move. Reports of issues with damp and mould. Reports of belongings being damaged due to the damp and mould. Reports of issues with antisocial behaviour (ASB).

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from October 2023 to December 2024. The resident’s concerns about communal electricity charges linked to her own electricity meter.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Reports of window repairs. Formal complaints.

The complaint is about the landlord’s handling of the resident’s: concerns regarding estate signage. associated complaint.

This complaint is about how the landlord handled the resident’s reports of a leak. We have also considered how the landlord handled the resident’s complaint.

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and racial harassment. The resident’s concerns about the conduct of its staff at a meeting. The associated complaints.

The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Reports of repairs to the back door. Associated complaint.

The complaint is about the landlord’s handling of: Damp and mould, water ingress and subsequent repairs to the bedroom ceiling. The resident’s concerns about asbestos. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of inappropriate staff conduct. The contact restrictions it applied to the resident. The resident’s subject access requests (SAR). The associated complaints.

The complaint is about the landlord’s: payment of compensation, and implementation of the resident’s request for a reasonable adjustment following an earlier Ombudsman determination. complaint handling.

The resident’s complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s response to the resident’s concerns around the conduct of a member of the landlord’s staff. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak causing damp and mould. Her needing a kitchen replacement. How the out of hours team dealt with her request to remove a dead rat.

REPORT COMPLAINT 202444531 Sage Homes RP Limited 24 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

This complaint is about how the landlord handled reports of a leak from a neighbouring property into the resident’s property. We have also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s: Handling of the resident’s concerns about a boiler issue. Response to the resident’s reports of damp and mould. Handling of the resident’s reports of a porch leak. Response to the resident’s concerns about asbestos. …

The complaint is about the landlord’s response to the resident’s reports of: a roof leak property damage as a result of the leak The Ombudsman has also considered the landlord’s: complaint handling record keeping

The complaint is about the landlord’s: Maintenance of an external communal area at the resident’s property. Complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about: Her rent and service charge. The sign-up process. The Ombudsman has also investigated the landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s: Reports of structural movement of the property. Reports of damp and mould and the associated damage to his belongings.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould as well as concerns about energy efficiency and cavity wall insulation. Complaint.

The complaint is about the landlord’s handling of: The resident’s reported water leaks and damage caused; the associated complaint.

The complaint is about the landlord’s handling of: planned works in the resident’s property and the conduct of the contractor’s staff. the reports about the handling and suitability of the temporary accommodation. the associated complaint.

The complaint is about the landlord’s handling of: A roof leak, damp and mould, and internal repairs. The resident’s reports of damage caused to her possessions. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.

The complaint is about the landlord’s handling of: Repairs in the property including asbestos, damp, and mould. Communication. The Ombudsman has investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the residents: Reports of leaks in the property. Associated complaint.

REPORT COMPLAINT 202331300 Estuary Housing Association Limited 15 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s handling of: the resident’s concerns about the accuracy of the service charges. the resident’s concerns about the administration of her service charges. the replacement of the resident’s conservatory. the replacement of the resident’s Velux …

The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB). handling of repairs to external communal doors. handling of the installation of CCTV. response to service charge queries. complaint handling.