Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns that the landlord changed her property to supported housing without consultation.

The complaint is about the landlord’s Handling of the resident’s reports of repairs to the exterior of her property. Complaint handling.

The complaint is about the landlord’s handling of: Pests in the property. Damp and mould in the property. A repair to the manhole. Works to the external air vents. This investigation has also considered the landlord’s handling of the associated …

The landlord’s handling of the resident’s report of an ant infestation at her property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s request to replace the fence at her property. The landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling.

The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and kitchen. Lack of hot water and heating in the property. The complaint. The landlord’s complaint policy says it runs a 2 stage process. It aims to …

This complaint is about the landlord’s handling of: the resident’s reports of pests in the property; the associated complaint.

This complaint is about: The landlord’s decision not to upgrade the back door of the property. The landlord’s handling of repairs to the back door. We have also considered how the landlord handled the complaint.

The complaint is about the landlord’s handling of the resident’s: Concerns about cyclical works to the property. Reports of a leak and repairs to the roof. We have also considered the landlord’s handling of the associated complaints.

The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. We have also considered the landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s request for compensation for renovation works at her former property. The landlord’s response to the resident’s reports of a leak at her current property.

The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement when he transferred to the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her property. Unacceptable staff conduct. Her request for reasonable adjustments. Unannounced visits from contractors to carry out works. The condition of her property, following …

The complaint is about the landlord’s response to the resident’s: Reports of noise. Request for property improvements.

The complaint is about the landlord’s handling of: The sale of the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of a rodent infestation. The resident’s dissatisfaction with a contractor’s behaviour at the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within her property. Concerns about the cladding on the outside of the building. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports about: Repairs to radiators in the bathroom, bedroom, associated damage, and increased energy usage at the property. A radiator to be installed in the living room. The slabs to …

The complaint is about the landlord’s handling of: Leaks to the resident’s property. Subsequent repair works. The associated complaint.

The complaint is about the landlord’s: Handling of concerns about grounds maintenance. Handling of concerns about parking. Handling of reports of mould at the property. Complaint handling.

This complaint is about the landlord’s handling of: the resident’s concerns about insurance claims. the resident’s concerns about a service charge increase. the resident’s reports of a leak affecting the property and subsequent internal damage. This Service has also investigated …

The complaint is about the landlord’s: Response to the resident’s reports of a burglary at the property. Complaint handling.

The complaint is about the landlord’s response to the resident’s: Report of a leak. Request: That it buy back his property. For information relating to his property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Blocked drains and pipes, which caused multiple back surges of sewage into the property. The dissolution of estate meetings and communication about this. An increase in service charge. The formal complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and communication from the Housing Officer (HO). Request for a move to another property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Concerns about damp and mould within the property. Request to transfer to another property. Associated complaint.

The complaint is about the landlords: Handling of the resident’s reports of repairs at the property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of foul smells from drains in the property.

The complaint is about the landlord’s handling of the resident’s: Report that a patch of land bordering the property is in poor condition, and that this has led to maintenance issues and an infestation of rats. Associated formal complaint.

The complaint is about the landlord’s handling of the proposed installation of broadband cabling to the property. We have also assessed the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident about: Repairs for the roof, stack pipe and patio door. A lean-to. Her concerns about a loft conversion to a neighbouring property.

The complaint is about the landlord's handling of the: adaptations to the resident's current property; repairs to the footpath and driveway at the resident's current property; resident's request for her fence repair costs to be refunded; adaptation and extension of …

The complaint is about the landlord’s: Response to concerns raised by the resident about issues reported to him by other tenants. Response to internal repair issues in the resident’s property. Response to concerns raised by the resident about issues with …

The resident’s complaint is about the landlord’s handling of her reports of: Multiple outstanding repairs. Concerns about staff conduct. A cannabis smell from a neighbouring property. This service has also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of: The resident’s reports about anti-social behaviour (ASB). Repairs to the communal areas of the building. Repairs within the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of: Leaks in the property. Damp and mould, and the associated repairs. Damage to flooring during remedial works. The landlord’s complaint handling has also been considered.

The complaint is about the landlord’s decision not to apply for possession of a property on the estate where the resident lives. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the leaseholder’s reports of: External cracks appearing at the property. Repairs to the bin store gate. Safety issues with the ground in the car park area. The Ombudsman has also investigated the …

The complaint is about the landlord’s response to the resident’s: Reports of repairs to the front door of the property. Request for a grab rail. Request for help with his overgrown garden. Reports of a bathroom leak. Request for a …

The complaint is about the landlord’s handling of: reports of antisocial behaviour (ASB). reports that a neighbour sublet their property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about: The offer of a property. The condition of the property when let. This Service has also considered the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of: Repairs to communal areas. Repairs to the property. The resident’s reports of the bin area not being kept clean and tidy. The resident’s reports of damp and mould. The replacement of the …

The complaint is about the landlord’s handling of the resident’s reports about: The condition of nearby allotments. The condition of her garden when she moved into the property. Repairs to her bathroom and electric fire. A wasp infestation.

The complaint is about how the landlord handled the resident’s: housing applications. reports of antisocial behaviour (ASB). reports of vandalism. reports of mould and outstanding repairs. reports of flies coming from his neighbour’s property. complaint. This report has also considered …

The complaint is about the landlord’s handling of: The resident’s reports of multiple repairs in the property. The resident’s report of a running water noise.

The complaint is about the landlord’s handling of: A leak from the property above in December 2022 and water damage, damp, and mould caused by this. Repairs to the front room door. The formal complaint.

The complaint is about: The time taken for the landlord to install a positive input ventilation (PIV) at the property. The landlord’s response to the resident’s complaint about a decant and repair works in November 2023. The landlord’s handling of …

The resident’s complaint is about the landlord’s handling of: A leak in the property. Associated repairs following the leak. Damp and mould. Damage to her personal belongings.

The complaint is about the landlord’s handling of: Repairs within the resident’s property, including damp and mould. The resident’s complaint.