Housing Ombudsman Decisions

The complaint is about the landlords handling of the resident’s: Reports of a leak and the associated roof repairs. Reports of damp and mould in the bedrooms of his home. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Repairs in the property. Mice infestation in the property.

The complaint is about the landlord’s: Response to the resident’s concerns about the increase in her service charge. Administration of the resident’s service charges. Response to the resident’s complaint about the managing agent. Response to the resident’s request for improvements …

The complaint is about the landlord’s handling of: Repairs to internal doors. Repairs to the front external door. Repairs to external paving. The resident’s associated complaint.

The complaint is about the way the landlord handled the resident’s Right to Buy (RTB) application and associated boundary dispute. This report has also assessed the landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Concerns raised about the condition of the property on let and the associated repairs. Concerns raised about its communication with the resident. Concerns raised about the service of an eviction notice. The …

The complaint is about the landlord’s response to: Repairs and replacement of windows. Kitchen repairs. Reports of concerns about contractor conduct. Reports of loss of heating and hot water and the repair of the boiler. Reports of a personal injury. …

The complaint is about the landlord’s: Handling of the resident’s subject access request (SAR). Response to the resident's reports that a contractor damaged his property and caused him an injury during bathroom adaptation works. Delays to approve accessibility adaptations.

The complaint is about the landlord’s handling of the resident’s: reports of an overgrown tree and concerns about the suitability of the tree. reports of damage caused to her car from the tree. the complaint. The resident complained to the …

The complaint is about the landlord’s response to the: resident’s concerns about a fault with her solar panels. associated complaint.

The complaint is about the landlord’s handling of: the resident’s concerns about the landlord’s management of her personal data and the housing development. the resident’s reports of a leak. the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property at the start of the tenancy (tenancy sign up). Repairs to the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs to the communal front door. Tiling works to the front entrance of the building. The associated complaint. The Ombudsman has also investigated the landlord’s record keeping.

The complaint is about the landlord’s response to the resident’s reports of issues with the drains. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's response to the resident's: Reports of damp and mould in the communal area. Complaint about its Sustainment and Support officer. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: A leak from the wet room and a leak in the hallway at the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: concerns about the condition of her kitchen. complaint.

The complaint is about the landlord’s handling of: checks to the condition of the property when let as part of a mutual exchange the resident’s reports of repairs concerns about asbestos the resident’s request to remove the back garden shed …

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Pests in her property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about landlord’s: Management of window repairs and access panels. Response to the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports about repairs to the property. Decision to not decant the resident during repair work. We will also consider the landlord’s complaint handling as part of this investigation.

The complaint is about the landlord's response to the resident's: reports of damage to personal belongings during a temporary decant. request for a home loss payment. This report has also assessed the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s concerns about repairs in her property following fire safety works. Complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of: The standard of work carried out during the period when the property was void (empty). Adaptations to the property. The Ombudsman has also considered the landlord’s complaint handling.

REPORT COMPLAINT 202419385 Hyde Housing Association Limited 3 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about: The landlord’s application of the lease in respect of exclusive parking and electronic charging. The level of the charge for electronic charging. The resident’s concerns about exclusive parking and electronic charging. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: request for compensation following a leak and pest infestation at his previous address. concerns about his move in May 2021 and the condition of his new home. reports of an …

The complaint is about the landlord’s handling of the resident’s: Reports of draughts through gaps around her front door. Complaint.

The complaint is about the landlord’s response to the resident’s: Service charge queries. Reports of poor cleaning in the communal areas. Associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports about an increase in his energy bills. Contractors accessing the property roof without prior notice. The resident’s request for a rent refund and the associated complaint.

The complaint is about: The local council’s response to the resident’s reports about a faulty streetlight. The landlord’s response to the resident’s reports about a faulty streetlight. The landlord’s handling of repairs to the roof.

The complaint is about the landlord's handling of the resident’s reports of: Blocked drains. A leak and mould under the sink. Front door defects. Damaged fence panels. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about: The service provided by the managing company. Anti-social behaviour. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports about: The level and reasonableness of estate service charges The ground maintenance service. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

The resident’s complaint is regarding the landlord’s: Response to her concerns that works were not carried out in line with asbestos regulations and guidelines. Management of asbestos removal, subsequent clean up and associated repairs. Response to her request to replace …

The complaint is about the landlord’s handling of the resident's: Reports of a leak from the ensuite shower. Associated complaint.

REPORT COMPLAINT 202423985 Abri Group Limited 29 May 2025 (amended 1 July 2025) Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]

The complaint is about the landlord’s handling of the resident’s concerns about: the condition of the communal areas. noise nuisance from her neighbours’ pets.

The complaint is about the landlord’s: response to the resident’s report of a data breach. response to the resident’s request for a mutual exchange. handling of the associated complaint.

The complaint is about: the landlord’s handling of reports of antisocial behaviour (ASB) by and about the resident. the landlord’s decision to undertake tenancy enforcement action. The Ombudsman has also considered the handling of the resident’s complaint.

REPORT COMPLAINT 202230408 Home Group Limited 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s response to: A heating and hot water outage. Issues relating to storage and a temporary decant. Concerns about outstanding bathroom repairs and the standard of workmanship. The Ombudsman has also considered the landlord’s complaint …

The complaint is about the landlord’s handling of the: Resident’s service charges. Resident’s reports of faults with the communal door. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the landlord’s complaint handling.

The complaint is about: The landlord's response to the resident's request for a replacement door and frame. The landlord’s complaint handling and offer of redress.

The complaint is about the landlord’s handling of the resident’s: Transfer request. Requests for repairs to the back door following an attempted break-in. Associated complaint.

This complaint is about the landlord’s: Response to the resident’s reports of water ingress into her property. Handling of the associated complaint.

The complaint is about the landlord’s handling of repairs to the: Boiler. Kitchen, bathroom and garden. We have also investigated the landlord’s handling of the associated complaints.