Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: Repairs and maintenance of the boiler at the property. The associated complaint.

The complaint concerns the landlord’s: Response to reports of strong odours within the property due to an issue with the wastewater treatment plant. Handling of the related complaint.

The complaint is about the landlord’s handling of: The resident’s reports of outstanding defects in the property. The related complaint.

The complaint is about the landlord’s response to the resident’s: claim for damages to his personal belongings. reports of damp and mould in the property, including the quality of repair works. The Ombudsman has also taken the decision to consider …

The complaint is about the landlord's handling of: Repairs to the property. Reports of damp and mould. The associated complaint.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports of a leaking toilet at the property. Complaint handling.

The complaint is about the resident’s concerns around: The level of service charges associated with the resident’s property. The landlord’s communication with the resident about service charge payments. The Ombudsman has also considered the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of: Bathroom repairs. Window repairs. Mould in the property.

The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters in the property. The associated complaint.

The complaint is about the landlord’s handling of the applicant’s application for a shared ownership property. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s report of fire alarms failing to activate during a fire at her property. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: A leak into the resident’s property which caused damp and mould. The associated complaint.

The complaint concerns the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould. This report has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: response to the resident’s reports of various repair issues at the property, including: windows; intercom; rear door; response to the resident’s concerns about parking; complaints handling.

The complaint is about the landlord’s: handling of damp and other repairs in the property. repair to a blocked toilet in May 2022. administration of appointments. response to the resident’s request for compensation. response to the resident’s concerns about staff …

The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the property. Damage caused by its contactors to her possessions. This investigation has also considered the landlord’s complaints handling.

The complaint is about the landlord’s handling of: Roof repairs and insulation to the resident’s property. Damp and mould in the resident’s property. The resident’s reports of concerns around the structural integrity of the building, communication and customer service. The …

The complaint is about the landlord’s handling of: The repairs including damp and mould in the property. Designating the resident as a new tenant rather than an existing one. The increase to the resident’s rent. The resident’s request for the …

The complaint is about the landlord’s handling of: The level of rent and service charge. Communication about the rent and service charge. Concerns about the heating system and the resident’s property temperature. The associated complaint.

The complaint is about: The landlord’s handling of the resident’s concerns about housing points she had been awarded and the property bidding process. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour The landlord’s handling …

The complaint is about: the impact of black mould on the resident’s health. the landlord’s handling of: reports of leaks, damp and mould at the property. the complaint.

The complaint is about the landlord’s handling of the resident’s reports of: A missed appointment on 3 October 2022. Contractors attending the property on 7 October 2022 and not completing repair works. Discrimination towards himself. Repairs to plastering within the …

The complaint is about the landlord’s: proposal to carry out works outlined in a section 20 notice. handling of leaks in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s concerns about parking issues. Response to the resident’s concerns about the affordability of the property and request for a transfer. Response to the resident’s concern that it did not complete …

The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Reports of a pest infestation and related repairs at the property. Concerns about a leak coming from the water tank in the loft. …

The complaint is about the landlord’s handling of: the resident’s concerns that it had allocated her an unsuitable property. the resident’s reports of antisocial behaviour (‘ASB’) including noise nuisance from her neighbour and that they were running a business from …

The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: Requests for aids and adaptations in the property. Reports of damp and mould in the property. Associated complaint.

The complaint was about the landlord’s response to resident’s concerns about grass and debris blowing onto the resident’s property following grass cutting. The Ombudsman will consider the landlord’s complaint handling.

The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: The repairs at the property. The associated complaint.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the resident’s reports that the damp and mould damaged her personal possessions. The Ombudsman has also considered the landlord’s complaint …

The complaint is about the landlord’s: Handling of repairs to the door entry system. Response to the resident’s request for compensation for loss of property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request for a management transfer. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the repairs to the property. Handling of damp and mould and subsequent repairs. Handling of the resident’s report of damage to her personal belongings. Complaint handling. This report has also considered the …

The resident’s complaint is about: The condition of the property when let to her and the landlord’s handling of the remedial works. The landlord’s response to her request for it to install a shower. The landlord’s handling of her complaint.

The complaint is about the landlord’s response to the resident’s: Concerns about the electric debt left on the meter at the start of the tenancy. Concerns about the gas debt left on the meter at the start of the tenancy. …

The complaint is about how the landlord responded to the resident’s requests for it to: Renovate the kitchen, bathroom, and roof. Install a back-gate in the garden. Relocate the boiler. Repair faulty brickwork at the rear of the property. The …

The complaint is about the landlord’s handling of and response to the resident’s: Reports of water ingress from exterior walls and windows. Reports of damp and mould inside the property. Request for a claim to be made on its liability …

The complaint is about the landlord’s handling of: Heating and hot water repairs. Roof leaks affecting the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to: reports of a leak. reports of delays in providing information concerning the sale of the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the: Resident’s concerns the fence she installed might lead to her eviction. Outstanding repairs in the resident’s property, including for damp and mould. Resident’s reports of antisocial behaviour (ASB). Resident’s request to …

This complaint is about the landlord’s handling of repairs in the resident’s property, including: Damp and mould. Window repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould affecting her property. A temporary decant.

The complaint is about the landlord’s handling of the resident’s reports regarding: Repairs to the loft hatch and insulation. Plastering in the main bedroom. Fencing in the garden. The neighbour’s overhanging tree. A leak in the bathroom and the subsequent …

The complaint is about the landlord's handling of the resident’s reports of: Concerns about service charges Repairs to the property and bin store. The associated complaint.

The complaint is regarding the landlord’s handling of: Repairs to the resident’s front door. Reports of damp and mould. The resident’s requests to move to another property.

The complaint concerns the landlord’s handling of: The resident’s reports of damp and mould. Damage caused to the resident’s possessions. The resident’s reports of items having been removed from the property without her consent. The resident’s request to be moved …

The complaint is about: The landlord’s response to the resident’s reports of repairs throughout the property. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request for a managed move. The Ombudsman …

The complaint is about the landlord’s handling of the resident’s: housing application. reports of damp and mould at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.