Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour. Noise from the neighbour’s toilet. We have also considered the landlord’s complaint handling.

The complaint is about: The installation and suitability of the kitchen installed by the landlord. The landlord’s installation of a toilet purchased by the resident. The landlord’s painting of the water closet. The behaviour of the landlord’s contractors. The associated …

The complaint is about the landlord’s handling of: Asbestos in the property. The resident’s reports of several repairs. The resident’s request to be rehoused. The landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s request for additional fencing to prevent dog fouling. Response to the resident’s request to be rehoused, in particular his concerns about …

REPORT COMPLAINT 202205928 Lewisham Council 16 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint is about the landlord’s response to the resident’s concerns regarding: Service charges. The upkeep and maintenance of the building. The communal water tank. Fire safety. Refuse collectors. The Ombudsman has also considered the landlord’s complaint handling as part …

The complaint is about the landlord’s management and handling of: Reports of water ingress into the property. A request for compensation for personal losses The leaseholder’s complaints.

The complaint concerns the landlord's handling of the resident's repairs. The Ombudsman investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: reports of a leak from the roof entering the resident’s property. the resident’s concerns that she was not able to make a home insurance claim for the internal damage caused to the …

The complaint is regarding; The landlord’s handling of the resident’s request for adaptations to extend the home. The accuracy of information provided by council employees. The landlord’s handling of the arrangement of a surveyor inspection to assess the feasibility of …

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s request for a transfer to another property. The associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour in the building and on the estate. The landlord’s handling of the resident’s reports of redecoration required following damage during the installation of a grab rail …

The complaint is about the landlord’s: Handling of reported structural issues with the property. Handling of the request to transfer to another property. Complaints handling.

The complaint is about the landlord’s handling of: Reports of anti-social behaviour involving the resident’s neighbour including noise nuisance, smell from the neighbour’s property and the storing of bulky items and household waste in the garden. The resident’s neighbour accusing …

The complaint concerns: How the landlord handled a leak in the resident’s property. How it handled the repairs in the property following the leak. The conduct of its staff members who spoke to the resident about the leak.

The complaint is about the landlord’s: Handling of reports around staff conduct. Handling of the resident’s reports about the drainage work and external painting. Handling of the resident’s request for a shed. Handling of the right to buy application. Response …

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the associated repairs. The resident’s concern that damp and mould in the property had an adverse effect on the health of …

The complaint is regarding the landlord’s response to the resident’s reports of: The condition of the resident’s property and common areas, resulting from a neighbour hoarding, including a pest infestation and odours, and the resident’s request for a rent rebate. …

The complaint is about the landlord’s handling of: The resident’s reports of damp, mould outstanding repairs, and request for insulation. Its record keeping and complaint handling.

The complaint is about the landlord’s management and handling of: outstanding repairs at the property. reports about the heating and insulation at the property. the resident’s complaints. a request to store a caravan in the garden. requests for a kitchen …

The complaint is about the landlord’s: Response to the resident’s reports that that his sofa, stored in a garage rented from the landlord, was damaged by a leak; Handling of the resident’s request for the replacement of a communal washing …

The complaint is about the landlord’s: Communication with the resident. Allocation of its properties. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about: The landlord's response to the resident’s complaint about damage to her carpets. The landlord's complaint handling.

The complaint is about the landlord’s handling of: Reports of damp and mould at the property. The resident’s request to be housed. Repair works to the external brickwork of the property and plug sockets in the kitchen. Trees located in …

This complaint is about the landlord’s handling of a suspected leak in the resident’s property. The resident has also made allegations about: The landlord’s handling of their personal information. Harassment. Discrimination. Breaches of the Human Rights Act 1998.

The complaint is about the landlord’s: Handling of the resident’s queries about the paint used within the property. Decision to keep the resident within his property during internal painting works.

The complaint is about: The landlord's handling of the resident's reports of a leak at the property. The landlord's handling of multiple repairs reported by the resident.

The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and outstanding repairs at the property; A rat infestation in and around the property; Anti-social behaviour (ASB).

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The response to the resident’s request to be rehoused.

This complaint is about the landlord’s: Response to the resident’s reports of: leaks, damp and mould; various other repairs; equality concerns; Complaint handling; Record keeping.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for sound insulation, due to noise disturbance. Reports of damp and mould in the property. Request for a new kitchen and bathroom. Concerns about …

The complaint is about: The landlord's handling of repairs to a leak to the external communal pathway. The resident’s concerns about the landlord’s decision to recharge for the leak repairs.

The complaint is about the landlord’s: Response to the resident’s: Reports of leaks to his shed. Request to remove squirrel traps from the property. Handling of electrical repairs in the property. The Ombudsman has also assessed the landlord’s: Complaint Handling. …

The resident’s complaint was about: The landlord’s consideration of the resident’s housing needs and the suitability of her current accommodation and the decision to remove the resident from the housing list for three years. The condition of the property when …

The complaint is about the landlord’s: response to the resident’s reports of damp and mould. decision to place a risk marker on the resident’s tenancy record. complaint handling.

The complaint is about: The landlord’s management of roofing repairs. The landlord’s handling of the resident’s complaint and request for compensation.

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour and harassment. The landlord’s handling of repairs in readiness for, and after, letting. The landlord’s associated complaint handling.

The complaint is about the landlord’s management and handling of: a request to install a level access shower wet room in the property. the resident’s reports of outstanding repairs at the property. the resident’s reports of damp and mould in …

The complaint is about: The landlord’s response to the resident’s reports of anti social behaviour. The landlord’s decision to place the resident in a particular band under its allocations policy. The landlord’s handling of the complaint.

The complaint is about: The landlord’s response to the resident’s reports concerning the condition of the kitchen at the property. The landlord’s response to resident’s request for the kitchen at the property to be replaced. The Ombudsman has also considered …

This complaint is about the landlord’s handling of: The resident’s management move, The associated complaint.

The complaint is about the landlord’s: Response to the residents reports of repairs required at the property. Response to the resident’s reports of damp and mould at the property. Response to the resident’s request to be rehoused. Complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of repairs required at the property. Response to the resident’s request to be rehoused. Complaint handling.

The resident complains about: The landlord’s response to reports of a pest infestation (sewer flies). The landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about: The condition of the property when the resident’s tenancy began. The communications from the landlord on how to move home during the pandemic. The landlord’s complaints handling.

The complaint is about the landlord’s handling of: Concerns raised by the resident about the condition of the property when it was let to her. The resident’s reports of leaking gutters and associated damp and mould. Heating repairs. Concerns raised …

The complaint is about the landlord’s handling of the resident’s: mutual exchange; property repairs; associated complaint.

The complaint is about: The landlord’s handling of the resident’s request for a management transfer. The landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s report about unsafe electrics in the property. The landlord’s complaint handling has also been investigated.

The complaint is about how the landlord handled the resident’s reports about her neighbour parking his motorbike in a communal area. The Ombudsman has also assessed the landlord’s complaint handling.