Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The repair needed to the communal intercom system. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: reports made about the resident’s placement of his bins and its response to his request for information. the resident’s associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports he did not receive £150 compensation offered to him from a previous complaint. Reports of anti-social behaviour (ASB). Associated complaint.

The complaint is about: the impact of the landlord’s handling of antisocial behaviour (ASB) issues on the resident’s health. the landlord’s handling of: allegations of ASB about the resident, and her concerns about information used by its officer. counter allegations …

This complaint is about the landlord’s handling of: The works to address the damp and mould in the resident’s property. The resident’s report of damage to 2 wardrobes and their TV during their decant. The associated complaint.

The complaint is about the landlord’s response to: The resident’s reports about heat loss. The resident’s reports about damp and mould and delays in respect to ‘surveyor cubes.’ The resident’s request for compensation for items damaged by damp and mould.

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) from her neighbour. Decision to allocate the neighbouring property to the neighbour. Handling of the associated complaint.

The complaint is about the landlord’s handling of: Reports of leaks into the living room. Reports of damage to the resident’s property. Repairs to the kitchen floor. Reports of damp and mould. The associated complaints.

The complaint is about: The landlord’s handling of the resident’s reports of repairs needed following a leak in the loft. The landlord’s handling of the associated complaints.

The complaint is about the landlord’s handling of the renewal of the windows and front door. floorboard repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s reports of repairs including damp and mould, defective windows, and blocked guttering. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about: The condition of the property when let and the landlord’s handling of associated repair issues. The landlord’s handling of the resident’s rent account. The landlord’s handling of the complaint.

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of structural repairs to the property. Complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports about repairs needed to her home. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: Request to purchase the remaining shares in his property. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: reports of repairs to the flooring; associated complaint.

This complaint is about the landlord’s handling of: Electrical works and electrical inspections at the property. The associated complaint.

The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB). reports of an outstanding repair to her front door. request for a management transfer. request for reasonable adjustments. complaint.

The complaint is about the landlord’s handling of: Repairs to gaps to doors. Porch tile repairs. The aerial not functioning. Repairs to the electric garage door and leak into the garage. Window repairs. Repairs to kitchen. The associated complaint.

The complaint is about the landlord’s response to the resident’s: Concerns regarding access for gas safety checks (AGS). Reports of repairs, damp and mould, and a pest infestation. Concerns regarding charges for repairs. Requests for reasonable adjustments.

The complaint is about the landlord’s handling of: The repairs to the resident’s property. The resident’s complaint.

The complaint is about the landlord’s response to the resident’s: reports of water ingress and associated damp and mould. complaint. We have also assessed the landlord’s record keeping.

The complaint is about the landlord’s response to the resident’s: Requests to replace and repair the front door. Associated complaint.

This complaint is about the landlord’s handling of a boiler repair. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Remedial work to the resident’s garden . The resident’s request for her hedge to be replaced with fencing. We have also investigated the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the associated complaints.

The complaint is about the landlord’s handling of the impacts on the resident of leaks at the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: Damp and mould and associated repairs. Pest control reports. Antisocial Behaviour (ASB).

The complaint is about the landlord’s handling of the resident’s: Request for a new kitchen. Concerns about the condition of the bathroom flooring. Reports of a faulty electric shower. Concerns about window cleaning. The associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of a roof leak and the associated damp and mould. The landlord’s handling of the associated complaints.

The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.

The complaint is about the landlord’s handling of: Repairs to the wet room. Repairs to the heating and hot water system. The resident’s temporary decant. The associated complaint. Record keeping.

The complaint is about: The landlord’s handling of the resident's service charge administration. The level and reasonableness of the resident’s service charges. The landlord’s complaint handling.

The complaint is about: The landlord placing a warning marker about the resident on its systems. The landlord’s complaint handling.

The complaint is about the landlord's handling of the resident's: Reports of damp and mould. Request to be rehoused. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move.

The complaint is about: The level and increase of service charges. The landlord’s handling of requests for information about service charges.

The complaint is about the landlord’s: The quality and standard of the repairs during the decant. The response to reports of damage to personal belongings. Response to reports of a water leak and the handling of subsequent remedial repairs. The …

The complaint is about the landlord’s handling of: Reports of repairs to the roof, including the required insulation. Reports of staff conduct.

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including internal and external works. requests for compensation for damage to personal property. associated complaint.

The resident’s complaint is about the landlord's handling of: Reports about the quality of cleaning in the building. Repairs to the communal front door. Reports that the bin shed code was shared by contractors. A request for CCTV footage. We …

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour and ASB in the area. Request for a housing transfer. Concerns about staff conduct. Complaint.

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould following the completion of work outside his home. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Request for it to rehouse him. Request for a reasonable adjustment. Request for it to cover costs incurred during his property move. Reports of drainage repairs. Associated complaint.

The complaint is about the landlord’s response to the resident’s: Report of damp and mould. Request to renew the windows. Request to renew the insulation. Request to renew the boiler. Request to renew the hallway radiator. Request to repair the …

The complaint is about the landlord’s handling of: Reports of repairs to the property. Requests for recycling services.

The complaint is about the landlord’s response to the resident’s: Request for a new rear fence. Report of a leaking tap. Concerns about staff conduct including allegations of acting maliciously. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Communication regarding the resident’s request to move property. Handling of outstanding repairs, namely: Faulty windows. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.