Housing Ombudsman Decisions

The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s: Response to the resident’s request that it remove tree stumps from his garden. Handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports that its operatives were not wearing personal protective equipment (PPE) when completing an inspection. Reports about the conduct of its operatives. Concerns about fibreglass in the property and the …

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). A data breach. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). This Service has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s request to assign her tenancy to her son. The associated complaint.

The complaint is about the landlord’s response to the resident’s reports of a electrical failure in the property on 19 December 2021, a rat infestation, repairs including to his fence, gate, drains and gutters, and the landlord’s response to the …

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s requests to be rehoused. Handling of the complaint.

The complaint is about the landlord’s response to the resident’s: Reports of a leak into the property. Request for reimbursement for damage to his personal items due to the leak. The Ombudsman has also considered the landlord’s complaint handling as …

The complaint is about the landlord’s response to the resident’s reports about repairs to: the roof; her bathroom; a garden fence.

The complaint is about the landlord’s response to the resident’s:

This complaint is about: The landlord’s response to reports of drainage problems. The landlord’s investigation of recurring heating faults. The landlord’s complaint handling and timeliness in providing relevant compensation.

The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling.

The complaint is about: The landlord’s handling of a water leak in the resident’s bathroom. The landlord’s complaint handling.

This complaint is about the landlord’s handling of the resident’s reports of repairs at the property. The associated complaint.

The complaint is about the landlord’s response to address the resident’s reports of: Interference with the water supply into the property. Anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

The complaint is about: The landlord’s response to the resident’s concerns about communal cleaning. The landlord’s response to the resident’s reports about anti-social behaviour from a neighbour. The landlord’s response to the resident’s request for a new Housing Officer. The …

The complaint is about the landlord’s: Handling of recharges for the property. Its response to the resident’s request for copies of documents relating to the property.

The complaint is about the landlord’s handling of the resident’s: reports of multiple repairs to her property; associated complaint.

The complaint is about the landlord’s handling of the resident’s enquiries about: invoicing; grounds maintenance and outstanding repairs. The report will also investigate the landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s reports of a leak following the installation of a new boiler; The landlord’s handling of the resident’s request for a temporary decant whilst remedial repairs were carried out following the …

The resident complains about how the landlord handled his reports of leaks affecting the property, including the time taken to complete repairs and the landlord’s communication.

The complaint is about: The resident’s concerns about the level of service charges. The landlord’s response to concerns about the standard of communal cleaning. The landlord’s handling of enquiries for information on service charges.

The complaint is about the landlord’s: response to the resident’s report of antisocial behaviour (ASB). handling of adaptations at the property for the resident’s mobility scooter. response to the resident’s reports of the smell of smoke in the communal areas …

The resident has complained about the landlord’s handling of an ongoing leak issue including the standard of workmanship and the service provided. The resident has also complained that the landlord did not inform him of the leak prior to the …

The complaint is about the landlord’s handling of: Water leaking into the resident’s property. The associated complaint.

The complaint is about: The repairs service provided by the landlord following a burst pipe in the property. The suitability of the temporary accommodation offered by the landlord. The landlord’s response to the resident’s request for reimbursement for damage to …

The complaint is about the landlord’s: response to the resident’s reports about a hot water tank leak and damage to his carpet; complaints handling and record keeping.

The complaint is about the landlord’s handling of: The resident’s reports of a pigeon pest control issue. The associated complaint.

The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s response to the resident’s concerns about the disconnection of a satellite dish. The handling of the resident’s complaints and the timeliness of responses.

The resident has complained about the landlord’s handling of: An application to split the household. The subsequent formal complaint.

The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB) reported up to 19 March 2021; handling of the resident’s reports of ASB reported after 19 March 2021; response to the resident’s concerns that the …

The complaint is about: The landlord’s handling of a leak from the resident’s boiler and the associated damage. The landlord’s handling of reports that the resident’s kitchen floor was sinking. The landlord’s complaint handling.

The complaint is about the landlord’s handling of: Disabled adaptions to the resident’s property. The resident’s reports of anti-social behaviour(ASB).

The complaint is about: The landlord’s response to the resident’s request for the wording in a fire risk assessment to be changed. The landlord’s response to the resident’s concerns about a data breach. The landlord’s complaint handling.

The complaint is about: The landlord’s response to the loss of heating in the property. The landlord’s response to the resident’s reports of noise from the heating pipework. The landlord’s complaint handling.

The complaint is about the landlord’s: Response to and handling of a leak into the resident’s property. Handling of the resident’s request for a property transfer. Response to the resident’s reports of damaged and stolen items. The Ombudsman has also …

The complaint is about the landlord’s response to: the resident’s report of a bedbug infestation; repair requests made by the resident. The Ombudsman has also considered the landlord’s complaint handling as part of this assessment.

The complaint is about: The landlord’s handling of the resident’s concerns about structural issues and cracking within her home. The landlord’s handling of an external door replacement. The landlord’s handling of damp. The request for rehousing. The landlord’s handling of …

The complaint is about the landlord’s handling of repairs for: leaks that caused damp, mould, and damage. gaps in electrical trunking. The Ombudsman has also investigated the landlord’s complaint handling.

The resident complains about the landlord’s:

The complaint is about the landlord’s: Response to the resident’s concerns about ad-hoc visits and the conduct of a member of its staff. Response to the resident’s concerns about their garden. Complaint handling.

The complaint is about the landlord’s: handling of the antisocial behaviour (ASB) case involving the resident and her neighbour; response to the resident’s request for a different housing officer; response to the resident’s reports of discrimination due to her age; …

The complaint is about: the landlord’s response to the resident’s request that his tenancy be assigned to his son; the landlord’s handling of the associated complaint.

The complaint is about: The landlord’s response to the resident’s reports about disruption, including cold and noise caused by building works in the property below. The landlord not providing prior notification of the extent of building works it had permitted, …

The complaint is about: The suitability of the property allocated by the landlord. The landlord’s handling of the resident’s concerns of anti-social behaviour. The landlord’s decision to charge the resident a full month’s rent while offering no reimbursement for her …

The complaint is about: The landlord’s handling of the resident’s concerns regarding its grounds maintenance with regards to weeds. The landlord’s handling of the associated complaint.

The complaint is about the landlord: providing incorrect information to the resident to arrange a gas safety check; declining to disclose full names of staff members. The complaint is also about the landlord’s complaint handling.

The complaint is regarding the landlord’s: Response to the resident’s concerns about the suitability of his property. Response to the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s mutual exchange application. Response to the resident’s repair reports, including …

The complaint is about: The landlord’s decision not to remove charges for repair works for leaks from the resident’s service charges. The landlord’s administration of the service charge account. The landlord’s handling of the associated complaint.