Housing Ombudsman Decisions

This complaint is about the landlord’s response to the resident’s: Report of a leak. Concerns around damp and mould. Concerns around pipework blockages. Concerns around rodents in the property. The Ombudsman also considered the landlord’s complaint handling.

The complaint is about: The landlord’s delay to register the property with the land registry. The landlord’s handling of a dispute over the shared pathway. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s response to the resident’s: Request to reclassify his property as a 2 bedroom. Communication in relation to the bedroom issue.

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour. The landlord’s handling of the resident’s reports of noise transference and associated repairs to the building. The landlord’s handling …

The complaint is about the landlord’s handling of the resident’s: Request to have a cupboard removed from the property. Reports of damp and mould. Request to have a new bathroom and kitchen installed. Garage door repair. The Ombudsman has also …

The complaint is about the landlord’s: handling of reports of damp and mould in the resident’s property. complaint handling.

The complaint is about the landlord’s response to reports of repairs within the property, mainly a broken shower head and blocked waste pipe. The Ombudsman has also considered the landlords complaints handling and record keeping.

The complaint is about: The landlord's handling of the resident's reports about repairs in her property including: damp and mould. a collapsed ceiling and associated structural issues. The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.

The resident’s complaints are about: Complaint 1. The landlords handling of the repairs to the resident's heating and hot water system. The landlords handling of other repairs to the residents property (toilet, front and rear door). Complaint 2. The behaviour …

The complaint is about: The landlord’s handling of the resident’s reports of mice infestations in the property. The landlord’s response to the resident’s allegation that contractors stole items from her loft. The landlord’s handling of the resident’s reports of a …

The complaint is about the landlord’s handling of reports of: Light pollution. Noise transference. Smells in the property. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Reports of a leak in a communal cupboard. The associated complaint.

The complaint is about the landlord’s response to the resident’s: Reports of damp, and cold air transference from a neighbouring property; Complaint. This report will also assess the landlord’s record keeping.

The complaint is about: The landlord's investigation into complaints about the resident's behaviour, and the associated decision to seek possession of the property. The payment of £500 to the resident as agreed by a court undertaking. The landlord's handling of …

The complaint is about the landlord’s response to the resident’s: Concerns about the safety of the boiler and gas pipework, including its handling of the installation of a gas meter at the property. Concerns that the property was let without …

The complaint is about the way the landlord handled: The sale of the resident’s property; The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: reports of a crack, damp and mould in the bedroom; reports of repairs to the hallway cupboard; reports of repairs to the kitchen and bathroom; request for window replacement to …

The complaint is about the landlord’s handling of: Repairs to a communal stack pipe leak which leaked into the resident’s property. The associated complaint.

The complaint concerns the landlord’s: Handling of the resident’s concerns relating to parking arrangements. Handling of the resident’s reporting about the condition that the property was in following a mutual exchange. Handling of the replacement of the resident’s front door. …

The complaint is about the landlord’s handling of: A leak from the roof which resulted in damp and mould at the resident’s property. The resident’s request for replacement internal doors and a replacement kitchen and bathroom. The associated complaint.

This complaint is about the landlord’s handling of the resident’s reports of damp and mould within his property and the damage caused to his belongings. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s: Reports of a leak from the bathroom and requests for associated repairs. Reports about the conduct of an operative who attended the property. Request for compensation for damage caused. The …

The complaint is about the resident’s request for the landlord to: Remove her garage. Erect some additional fencing at the property. Install a front gate. Repair her damaged driveway.

The resident’s complaint is about: The landlord’s handling of a leak at the resident’s property, including its communication. The landlord’s handling of reports of damp and mould at the property. The Ombudsman will consider the landlord’s complaint handling.

The complaint is about the landlord’s: Record keeping. Handling of leaks, damp and mould in the property. Decision to change the locks on the property during works. Complaint handling.

The complaint is about: The amount of compensation offered by the landlord to replace damaged items. The landlord’s handling of repairs at the property to rectify the damp issue reported by the resident. The landlords decision to place a staff …

The complaint concerns the landlord’s handling of the resident’s reports that the emergency escape route from the property was compromised. The Ombudsman investigated the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: Repairs to windows in the property. Flooding outside the property. Repairs to the bathroom floor. Complaint handling.

The complaint is about the landlord’s handling of: Construction works near to the property and the impact these had on the resident. Reports of damp and mould in the property. The resident’s request for rehousing. The resident's concerns about communal …

The complaint is about the landlord’s response to the resident’s concerns about: Overcrowding and her housing application to move. Repairs to the property, including: Damp in the bathroom and the property being cold. Repairs to the lighting. Rats in the …

The complaint is about: The landlord’s handling of repairs at the resident’s property. The resident’s concerns that the landlord failed to complete a refurbishment offered at the start of her tenancy. The landlord’s handling of the resident’s complaint.

The complaint concerns the landlord’s handling of the resident’s reporting of a mice infestation to her property as well as to the wider block. This report has also considered the landlord’s complaints handling.

The complaint is about: The landlord’s handling of the resident’s reports about the condition of her former property when the tenancy commenced and the resident’s disrepair reports. The landlord’s handling of the resident’s complaint including the amount of compensation offered.

The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from a communal bin store. Request for a transfer to another property. The associated complaint.

The complaint concerns the landlord’s: Response to reports of damp, mould, and leaks. Handling of repairs reported after the resident moved into the property. Response to a concern raised regarding the fence boundary. Handling of the related complaint.

The complaint is about the landlord’s handling of: Reports of damp and mould within the property. Complaint handling.

The resident’s complaint is about how the landlord has handled the following: Request to be rehoused. Reports of discrimination by the landlord. Reports of anti-social behaviour, specifically sexual harassment Reports of damp and mould in the property.

The resident’s complaint is about: The handling of the resident’s request to be transferred to suitable alternative accommodation. The landlord’s handling of requests for repairs following flooding from a neighbouring property. The landlord’s handling of the removal of asbestos from …

The complaint is about the landlord’s handling of the resident’s reports regarding: Flooding in the property and the subsequent damage. The suitability of the temporary accommodation provided. The neighbour breaking into the property and theft of mail. Damage caused to …

The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the bathroom and follow‑on works Handling of the resident’s concerns about the window replacement and window repairs. Response to the resident’s reports of repair to …

The complaint is about the resident’s reports of: Repairs required to the property following a fire. Antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let. Handling of the resident’s requests for various repairs needed in the property. This Service has also considered the landlord’s handling of …

This complaint is about the landlord’s handling of the resident’s concerns about the temperature of her property and a front door replacement. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. The associated complaint.

The complaint is about the landlord’s handling of: a boundary dispute with a neighbouring property. the resident’s reports of anti social behaviour (ASB) by the neighbour. the complaint.

The complaint is about the landlord’s response to the resident’s: Concerns about its request for rent in advance of a property viewing. Request for decoration vouchers. Request to repair shelving. Reports of an issue with the flooring. Request for redress …

The complaint is about the landlord’s handling of the resident’s request to sell her shared ownership property. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about the landlord’s: Response to the resident’s request to buy the property’s freehold. Complaint handling.

The complaint is about: The landlord’s handling of the resident’s request for a kitchen and bathroom replacement. The landlord’s handling of outstanding repairs to the property.

The complaint is about the landlord’s: handling of the resident’s application for a housing transfer; record keeping; handling of the resident’s concerns about the structural safety of his property; handling of the resident’s associated complaint.