Housing Ombudsman Decisions

The complaint is about the resident’s reports concerning the landlord’s handling of: Repairs required to the property including: The shower and shower cubicle. A faulty ventilation system that caused damage to carpets, walls, curtains and soft furnishings. A request to …

The complaint is about the landlord’s handling of: A management transfer request. Reports of leaks in the property and subsequent damp and mould. The complaint.

This complaint is about the landlord’s: Response to reports of leaks, damp and mould, and its handling of the required major works, to the resident’s property. Handling of the resident’s decant, including issues with, and condition of, the decant properties. …

The complaint is about: The landlord’s management of repairs at the resident’s property. The landlord’s handling of reports of damp and mould. The landlord’s handling of the resident’s request for a property transfer. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Concern about the time taken to replace the wooden walkways at the property. Concern about the liability for the works, and the associated increase in service charges. Queries about service …

The complaint is about the landlord’s: Response to outstanding repairs to the property. Response to communal repair and service provision issues. Communication with the resident. Complaint handling.

This complaint is about the landlord’s handling of: Reports of damp and mould at the property. Reports of outstanding repairs at the property. The associated complaint.

This complaint is about: The landlord’s handling of reports of a leak and water damage in the property. The landlord’s administration of the resident’s request for rehousing. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about: the landlord’s handling of the resident’s reports of noise from a neighbouring property. the landlord’s handling of arrangements for asbestos removal in the resident’s property. The Ombudsman has also considered the landlord’s complaints handling.

This complaint is about: The resident’s historical concerns about various issues including: The property’s condition on letting; The landlord’s handling of adaptations and repairs that were approved in 2016; The landlord’s response to the resident’s historical reports of antisocial behaviour …

The complaint is about the landlord’s handling of: Reports of pests in the property. The resident’s concerns about the condition of the property following a mutual exchange. The associated complaint.

The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Concerns about the allocation of the property below him. Allegations that it discriminated against him. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also considered the complaint handling in this case.

The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB). The landlord’s allocation of the resident’s property. The landlord’s handling of the resident’s request to be rehoused. The landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs to the property. The resident’s complaint.

The complaint is about the landlord’s response to: The resident’s reports of repairs to address drainage concerns in the property. The resident’s reports of repairs to address damp and mould in the property. The resident’s reports of repairs to the …

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Overgrown trees affecting the property. The associated complaint handling.

This complaint is about the landlord’s handling of the resident’s: Reports about outstanding repairs in her property. Reports about damp and mould in her property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Request for an EWS1 form. Request for it to buy back his property. Reports regarding the level of natural light in his property. Concerns about scaffolding. Reports of outstanding communal …

The complaint is about the landlord’s response to the resident’s concerns of: Mould in the property. Communal lift repairs and the length of time it had been non-functioning. The communal lighting repair. The Ombudsman has also considered the landlord’s complaint …

The complaint is about the landlords: Delays in providing requested information for the sale of the property. Complaint handling.

The complaint is about the landlord’s handling of: Repairs to the kitchen. The resident’s decant from the property. The resident’s concerns about officer conduct. The associated complaint.

The complaint is about the landlord’s handling of the resident’s concerns that a bedroom in the property was not sufficiently insulated and was too cold to use. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident's managed move. Response to the resident’s request for compensation. Response to the resident’s reports of leaks causing damp and mould in …

The complaint is about the landlord’s: Response to the resident’s reports about the condition of the property following the landlord’s acknowledgement of damp, mould and pest infestation issues. Consideration of compensation for personal injury. Complaint handling.

The complaint is about the landlord’s handling of: Repairs to internal damage at the resident’s property including her ceiling and redecoration. Repair works to the exterior of the resident’s property including pathway and staircase cracks, gutters, cracks to the front …

The complaint is about the: Landlord’s handling of the resident’s request for a parking space. Landlord’s handling of the repair to the communal ceiling outside the resident’s property. Landlord’s response to the resident’s concern regarding the standard of grounds maintenance …

The complaint is about. The residents request for compensation for damaged personal items. The landlords response to the residents reports of water ingress into his property. The landlords response to the residents concerns regarding staff conduct. This service has also …

The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the property after void. Handling of the resident’s reports of repairs at the property. Complaint handling.

The complaint is about: The resident’s reports of discrimination and harassment by the landlord for his health issues and disabilities. The landlord’s handling of outstanding repairs at the resident’s property and his resulting request to be rehoused. The landlord’s handling …

The complaint concerns the landlord’s: Response to the concern raised about the electrics at the property. Handling of the decant process and transfer request following a fire at the property.

The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was first let. The landlord’s response to the resident’s concerns about the conduct of its staff. The landlord’s handling of the …

The resident’s complaint is about the landlord’s handling of the: property condition at the time of being let; rent charged.

The complaint is about the ALMO’s: Response to the resident’s reports of ASB. Response to the resident’s request for adaptations to the property. Response to the resident’s query about the front garden. Consideration of the resident’s reports about a staff …

The complaint is about the landlord’s handling of: The impact on the resident of a dispute with an energy supplier. Administration of the rent and service charge account. The resident’s concerns about a parking safety issue. Reports of defects in …

This complaint is about the landlord’s handling of: The resident’s application for rehousing. Reports of damp, mould, draughts, and lack of insulation within the property. Reports of pests within the property.

This complaint is about the landlord’s: Response to the resident’s concerns around “victimization”. Response to the resident’s concerns around leaks, damp and mould; Response to the resident’s concerns about works to a neighbouring property; Response to the resident’s vulnerabilities, health …

The complaint is about the landlord’s handling of: The resident's temporary move due to disrepair and asbestos in the resident’s property. The resident’s reports of repairs in the temporary property. The disposal and replacement of the resident’s white goods. The …

The complaint is about the: Landlord’s handling of an electrical inspection and follow on works. Landlord’s decision to get an injunction order for access to the property to complete the electrical works. Landlord’s records concerning the resident’s vulnerability and requirements …

The complaint is about the landlord’s handling of an annual gas safety check at the resident’s property. The Ombudsman has also investigated: The landlord’s complaint handling. The landlord’s record keeping.

The complaint is about the landlord’s handling of: Repairs to the property, including damp and mould; Alterations made to the property by the resident; The resident’s reports of neighbour issues; The resident’s concerns about the conduct and communication of individual …

The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould in the property. Repairs to the front gate, the shrub acting as a divider to the neighbouring property and to the cracks in the ceiling and …

The complaint is about: The landlord’s response to the resident’s reports regarding the air source heat pump and solar panels. The landlord’s handling of water penetration into the property. The landlord’s response to the resident’s request for compensation for the …

The complaint is about the landlord’s response to the resident’s: Reports of repairs required to the bathroom and toilet. Reports of repairs required to kitchen door where mice entered property. Associated formal complaint.

The complaint is about the landlord’s: Handling of repairs to resolve water ingress at the property. Handling of reports of mould. Communication with the resident. Complaint Handling. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the way the landlord handled the resident’s: Reports of noise nuisance and antisocial behaviour (ASB); Reports that a neighbour was running a business from their property; Tenancy breach warning ; Complaint.

The complaint is about: The landlord’s handling of the resident’s request for compensation following a power cut in the property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Request to move to an alternative property.

The complaint is about the landlord’s handling of the resident’s: Request to disconnect his property from the communal heating system. Request for it to waive heating charges. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: a bird infestation in the resident’s property. the resident’s decant. a heating and hot water repair. The Ombudsman has also investigated the landlord’s: complaint handling. record keeping.