Housing Ombudsman Decisions

Decision Case ID 202430841 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident lives in the property with her 2 sons. The […]

Decision Case ID 202510252 Decision type Investigation Landlord Auxesia Homes Limited Landlord type For profit Occupancy Shared Ownership Date 28 January 2026 Background The resident moved into the property in April 2024 and was the […]

Decision Case ID 202422848 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Leaseholder Date 28 January 2026 Background The resident complained to the landlord as he was unhappy with its handling […]

Decision Case ID 202408179 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives with her 2 adult sons. Her elder son […]

Decision Case ID 202413469 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 January 2026 Background The resident lives in a 1-bedroom flat. What the complaint […]

Decision Case ID 202513152 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident is unhappy with the landlord’s handling of repairs since she […]

Decision Case ID 202440135 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident was unhappy that the landlord had not repaired a communal […]

Decision Case ID 202334405 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident reported that there was damp on the […]

The landlord’s stage 2 response was slightly delayed. However, the responses were thorough and there were no failures identified which would amount to maladministration.

Decision Case ID 202325377 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident raised a number of concerns about external communal […]

Decision Case ID 202515390 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 2 bed flat with her […]

Decision Case ID 202339152 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives with her partner and 4 children in a […]

Decision Case ID 202416573 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a flat with her 2 young […]

Decision Case ID 202516593 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident reported that her neighbour was causing anti-social behaviour (ASB), including […]

Decision Case ID 202433269 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident is unhappy with the way the landlord has responded to […]

Decision Case ID 202523270 Decision type Investigation Landlord Vico Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident moved into the property by a mutual exchange. The […]

Decision Case ID 202431475 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident reported concerns with a leak from the property above […]

Decision Case ID 202405060 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in the property with her 4 children. […]

The landlord acknowledged the delay in providing its complaint responses, recognised its failings and apologised. It also offered proportionate compensation.

Decision Case ID 202418480 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident previously raised concerns about damp and mould in […]

Decision Case ID 202500381 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lived in a 2-bedroom house with his wife […]

Decision Case ID 202400435 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in a 2-bed detached bungalow. The resident […]

Decision Case ID 202439590 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 January 2026 Background The property is a flat in a 5-storey, purpose-built block. […]

Decision Case ID 202522330 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident experienced breakdowns of the communal lift serving her […]

Decision Case ID 202515300 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident lives in a 2-bedroom house with her young child. […]

Decision Case ID 202406580 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background After agreeing the resident’s management transfer application, the landlord offered him […]

Decision Case ID 202312143 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 January 2026 Background The resident lived in a flat within a scheme for […]

Decision Case ID 202438970 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident has been a tenant of the landlord since December […]

Decision Case ID 202442644 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 January 2026 Background The property is a ground floor flat. The resident began […]

Decision Case ID 202402569 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 20 January 2026 Background The property is a flat in a block that is over 18 metres […]

The landlord delayed in responding at stage 2 of its complaints process.

Decision Case ID 202518333 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 19 January 2026 Background The resident reported concerns with damp, mould and coldness in […]

Decision Case ID 202510220 Decision type Investigation Landlord Prima Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 January 2026 Background The property is a ground floor flat within a 3-storey […]

Decision Case ID 202425765 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 January 2026 Background The property is a bungalow with paving on the front driveway, an […]

Decision Case ID 202417630 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 15 January 2026 Background The resident’s tenancy began in August 2023. She complained […]

Decision Case ID 202510424 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident lives in a 3-bedroom house. The tenancy started in […]

Decision Case ID 202518346 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident is elderly and has carers who visit daily. […]

Decision Case ID 202435302 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident lives in a 3-bedroom mid-terraced house. The resident has complained […]

Decision Case ID 202423780 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The property is a ground floor flat. There is […]

Decision Case ID 202448943 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident lives in a one-bedroom flat, owned by […]

Decision Case ID 202442131 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 07 January 2026 Background The resident lives with his partner and 4 children, one […]

Decision Case ID 202412881 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 6 January 2026 Background The resident complained, with the help of a representative, […]

Decision Case ID 202430416 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 January 2026 Background The resident appointed her daughter to be her representative for […]

Decision Case ID 202343167 Decision type Investigation Landlord Christian Action (Enfield) Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background The resident has lived at the property, which is […]

Decision Case ID 202439761 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 December 2025 Background The resident lives in a ground floor flat in what […]

Decision Case ID 202434687 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 23 December 2025 Background The property is a flat on the ground floor of a purpose-built […]

Decision Case ID 202408404 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The property is a 1-bedroom first floor flat that the resident has […]

Decision Case ID 202506259 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The landlord delayed completing adaptations to the resident’s bathroom and […]

Decision Case ID 202516671 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 22 December 2025 Background The resident lived on the seventh floor of a high rise […]

Decision Case ID 202515213 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 December 2025 Background In January 2023 the resident reported a leak, which caused […]