Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s: queries about landscaping works. request for noise disturbance compensation. concerns about water meter access. concerns about cladding works. concerns about communications. reports of a leaking balcony. reports of dogs residing …

The resident’s complaint is about the landlord’s handling of her reports of: Repairs to the property. Damp and mould. Repairs to the boiler. We have also considered the landlord’s complaint handling.

This complaint is about the landlord’s handling of: The resident’s reports of water ingress. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: a leaking pipe in the bathroom and subsequent repairs and temporary housing. the landlord’s connection and removal of appliances and damage to the laminate flooring. repairs to the …

The complaint is about the landlord’s: Handling of the resident’s request for rehousing. Handling of reports of anti-social behaviour.

The complaint is about the landlord’s handling of: Leaks entering the resident’s property. The resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of an extension to the resident’s starter tenancy. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Reports of leaks into the bathroom. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s concerns about the provision and standard of the grounds maintenance service. The associated complaint.

The complaint is about: The landlord’s response to the resident about his right to buy application. The landlord’s response to the resident about repairs and his concerns that it was forcing him out of the property.

The complaint is about the landlord's handling of concerns regarding items being stored in a communal cupboard. The Ombudsman has also considered the landlord's complaints handling.

The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of anti-social behaviour by a neighbour. The associated complaints.

The complaint is about the landlord’s handling of the resident’s: Reports of water supply issues. Reports of noisy pipework. Reports of anti-social behaviour (ASB). Request to be rehoused.

The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the bedroom. The windows The kitchen Issues with drainage The front door Cracks in the ceiling in the front room and door. This Service …

This complaint is about the landlord’s handling of: The resident’s reports about the condition of the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: On going damp and mould in the property. Dangerous flooring in the property.

The complaint is about the landlord’s handling of the resident’s reports of repairs to the porch. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of reports of damp and mould in the property, and the associated repairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the toilet. Poor staff conduct. The landlord’s complaint handling has also been considered.

The complaint is about the landlord’s: Handling of repairs to the boiler. Handling of associated repairs. Response to a request for compensation for damaged possessions.

The complaint is about the landlord’s response to: The resident’s reports of a pest infestation. The associated complaint.

The complaint is about the landlord’s: handling of reports of damp and mould. handling of reports of a loss of heating and hot water. response to concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the: The landlord’s handling of repairs to the windows. The landlord’s handling of repairs to the shed roof. The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s: Purchase of her property. Concerns regarding its service charge administration. Associated complaints.

The complaint is about the landlord’s handling of repairs at the property and the decant of the resident. The Ombudsman has also looked at the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s concerns about: A parking ticket issued to her mother. The provision of parking permits. The length of time scaffolding was in place. The main electric gates to the building. Flooding …

This complaint is about: The standard of maintenance in the resident’s building, including: Her concerns about health and safety. Her concerns that the landlord was charging for services it did not provide, such as grounds maintenance and communal window cleaning. …

The complaint is about the landlord’s: Response to the resident’s concerns about pigeon spikes. Response to the resident’s concerns about the carpark gate. Complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns that the landlord changed her property to supported housing without consultation.

The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the water tank in her loft. Request to be sent an inspection report in relation to her disrepair case. Concerns about the temperature of her …

The complaint is about the landlord’s Handling of the resident’s reports of repairs to the exterior of her property. Complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports about his front door and his fire safety concerns. The resident’s reports about a communal light. The resident’s reports about a communal door. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Pests in the property. Damp and mould in the property. A repair to the manhole. Works to the external air vents. This investigation has also considered the landlord’s handling of the associated …

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint.

The complaint is about: The landlord’s response to the resident’s report that his Velux window blind was broken. The landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: Theft of the resident’s belongings from his van. Request for CCTV footage relating to theft of the resident’s belongings. Repair issues to the CCTV and communal gate. The complaint.

The complaint is about the landlord’s handling of: Reports of damaged floor tiles in the downstairs toilet. Damp and mould work relating to plastering, damp proofing, and ventilation. The associated complaint, including compensation.

The complaint is about the landlord’s: Communication about external cyclical maintenance works. Handling of the resident’s complaint.

The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about: the increase in service charges relating to heating the landlord’s handling of an assessment of support available to the resident

The complaint is about: The landlord’s handling of the resident’s request to replace the fence at her property. The landlord’s complaint handling.

The complaint is about the landlord’s response to: The resident’s report of damp, and its handling of the associated repairs. The resident’s request that it replace the floor covering in the affected room. The resident’s request that it provide alternative …

The complaint is about the landlord’s handling of the resident’s: Reports of poor workmanship in relation to the fitting of the windows. Concerns raised about a concrete patio and water ingress. Request for a new kitchen and bathroom. Associated complaint.

The complaint is about the landlord’s: Response to the resident’s subject access request. Response to the resident’s communication with its contact centre. Handling of its concerns about the resident’s conduct of his tenancy. Response to the resident’s reports of harassment …

The complaint is about the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling.

This complaint is about the landlord’s handling of: The resident’s reports of a roof leak and the time taken for it to remove scaffolding so the required repairs could be carried out. The associated complaint.