Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and kitchen. Lack of hot water and heating in the property. The complaint. The landlord’s complaint policy says it runs a 2 stage process. It aims to …

This complaint is about the landlord’s handling of: the resident’s reports of pests in the property; the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports that other residents were using the communal washing line area to socialise. Reports that the bin storage area was unused. Associated complaint.

The complaint is about the landlord’s: handling of the resident’s reports of damp and mould. complaint handling.

This complaint is about: The landlord’s decision not to upgrade the back door of the property. The landlord’s handling of repairs to the back door. We have also considered how the landlord handled the complaint.

The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about the ground maintenance service being provided. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould due to ventilation issues. Request for a move on medical grounds. Associated complaint.

The complaint is about the landlord’s handling of: A compensation payment offered in a previous complaint. The associated complaint.

The complaint is about the landlord’s handling of: Personal data. The resident’s reports of ASB. The associated complaint.

The complaint is about the landlord’s response to the resident’s: Reports that she was coerced into signing a letter to end her previous joint tenancy. Reports of domestic abuse (DA). Request for rehousing. We have also considered the landlord’s complaint …

The complaint is about the landlord’s handling of the resident’s: Rent and service charge account. Reports that repairs were needed to the main entrance door. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Concerns about cyclical works to the property. Reports of a leak and repairs to the roof. We have also considered the landlord’s handling of the associated complaints.

The complaint is about the landlord’s handling of: the resident’s reports of outstanding repairs of a toilet leak. the resident’s reports of outstanding repairs including to a roof leak. the resident’s reports of damp and mould. the resident’s reports of …

The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: Reports of a soil pipe backing up, including whether the landlord should have prevented this from happening and the resident’s belongings being damaged. Transfer request.

The complaint is about: The landlord’s response to the resident’s request for compensation for renovation works at her former property. The landlord’s response to the resident’s reports of a leak at her current property.

The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement when he transferred to the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her property. Unacceptable staff conduct. Her request for reasonable adjustments. Unannounced visits from contractors to carry out works. The condition of her property, following …

The complaint is about the landlord’s handling of: Fire alarm tests in the block. The resident’s reports of pests. The resident’s reports of damp, mould and foul-smelling odour.

The complaint is about the landlord’s response to the resident’s: request for a stock condition survey request for bathroom repairs report of a leak The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB) complaint handling

The complaint is about the landlord’s response to the resident’s: Reports of noise. Request for property improvements.

The complaint is about the landlord’s response to the resident’s request for soundproofing. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Repairs to the communal gate. Service charges.

The complaint is about the landlord’s handling of: The sale of the resident’s property. The associated complaint.

The complaint is about the landlord’s communication around its repair responsibilities. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of a rodent infestation. The resident’s dissatisfaction with a contractor’s behaviour at the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within her property. Concerns about the cladding on the outside of the building. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports about: Repairs to radiators in the bathroom, bedroom, associated damage, and increased energy usage at the property. A radiator to be installed in the living room. The slabs to …

This complaint is about the landlord’s handling of : The resident’s reports about communal electric repairs. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). complaint.

The complaint is about the landlord’s handling of: Leaks to the resident’s property. Subsequent repair works. The associated complaint.

The complaint is about the landlord’s handling of the resident’s concerns about:

The complaint is about the landlord’s handling of: A dispute over the location of the resident’s parked car. The resident’s reports of damp and mould. We have also considered the landlord’s: Complaint handling. Record keeping.

The complaint is about the landlord’s: Decision to issue the resident with a letter concerning her conduct towards a member of staff in September 2022. Handling of a telephone conversation with the resident in November 2022. Handling of the resident’s …

The complaint is about the landlord’s handling of the resident’s: Reports of safety issues in the kitchen. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: application to be on the council’s waiting list. complaint made in 2017 about antisocial behaviour (ASB). reported nuisance caused by her neighbour’s dog including its communications with her. request for …

The complaint is about the landlord’s handling of: The resident's reports about the standard and frequency of grounds maintenance in the car park area. The associated complaint.

The complaint is about the landlord’s handling of: Reports of a loss of hot water. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s concerns about: Errors in the billing of service charges. The level of service charges. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of concerns about grounds maintenance. Handling of concerns about parking. Handling of reports of mould at the property. Complaint handling.

This complaint is about the landlord’s handling of: The resident’s reports of high energy usage following the installation of a new heating system in August 2022. The resident’s reports of high energy usage following the installation of storage heaters in …

This complaint is about the landlord’s handling of: the resident’s concerns about insurance claims. the resident’s concerns about a service charge increase. the resident’s reports of a leak affecting the property and subsequent internal damage. This Service has also investigated …

The complaint is about the landlord’s handling of reports about: the central heating system; leaks and associated repairs; the external fan to the bathroom; and bedroom window frames. We have also considered the landlord’s handling of:

The complaint is about the landlord’s: Response to the resident’s reports of a burglary at the property. Complaint handling.

The complaint is about the landlord’s handling of: Repairs to a leak. The associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of problems with the heating system and thermostat. The landlord’s handling of the associated complaints.

The complaint is about the landlord’s response to the resident’s: Report of a leak. Request: That it buy back his property. For information relating to his property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Concerns about the safety and security of the communal bin stores. Associated complaint.