Housing Ombudsman Decisions

This complaint is about: The landlord’s handling of the resident’s reports of sound transference from the flat above. The landlord’s complaint handling.

The complaint is about the landlord’s: handling of repairs to remedy damp in the resident’s property, response to the resident’s report of his new toilet being unsuitable, complaint handling

The complaint refers to: The landlord’s response to the resident’s reports of a broken boundary fence. The landlord’s handling of the associated complaint.

REPORT COMPLAINT 202002857 Camden Council 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. handling of antisocial behaviour reports against the resident. complaint handling.

The complaint is about: The landlord’s response to the resident’s reports of noise nuisance coming from the floorboards of the property above his own. The landlord’s response to the resident’s reports that unauthorised vehicles were parked in the car park …

The complaint is about: The reasonableness of the service charges for the major works. The number of Section 20 notices issued by the landlord in respect of the major works. The landlord’s response to the leaseholder’s concerns that it instructed …

REPORT COMPLAINT 202001723 Islington Council 28 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

The resident complains about: How the landlord handled the mutual exchange in August 2016. How the landlord handled repairs needed at the property including dampness, from the start of the tenancy to date. The effect of the living conditions on …

The complaint is about the landlord’s response to the resident’s reports about: the consultation process for major works, the amount of the service charges and liability to pay them. the administration of the service charge account and issues surrounding a …

REPORT COMPLAINT 202000337 Oadby and Wigston Borough Council 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

REPORT COMPLAINT 202007918 Sandwell Metropolitan Borough Council 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about: The landlord’s response to reports of an infestation; The landlord’s response to reports of Antisocial Behaviour (ASB), specifically in terms of the dumping of rubbish in communal areas and noise nuisance, and; The landlord’s priority banding …

The complaint is about: the landlord’s handling of rent arrears following the resident’s succession of the tenancy; the landlord’s handling of repairs to the resident’s property; the landlord’s complaints handling.

The complaint is about: The landlord’s response to the resident’s concerns about an old heating box. Complaint handling.

The complaint concerns: the landlord’s response to the resident’s dissatisfaction with the refurbishment of his kitchen and bathroom. the landlord’s response to the resident’s reports of a leak coming from his washing machine.

REPORT COMPLAINT 202005342 Westminster City Council 11 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

REPORT COMPLAINT 202003469 Sandwell Metropolitan Borough Council 9 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

The complaint concerns: The landlord’s handling of the resident’s request for reimbursement of the costs incurred from the use of temporary electrical heaters. The landlord’s response to the resident’s reports of water damage to her tumble dryer.

The resident complains about:

The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance. The landlord’s complaint handling.

This complaint is about the landlord’s response to: The resident’s Subject Access Request. The resident’s reports of outstanding repairs to his boiler. The resident’s concerns that the Gas Safety Certificate for his property is not valid.

REPORT COMPLAINT 201910624 Camden Council 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

REPORT COMPLAINT 201913645 Islington Council 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) allegedly perpetrated by her neighbour. This Service has also investigated the landlord’s complaint handling and record keeping in the case.

The resident complains about: How the landlord handled repairs reported, including: how the landlord handled reports of damp in June 2018; how the landlord handled repairs required in 2019 and a decant; and the information provided by the landlord in …

This complaint is about the resident’s concerns that the landlord and its contractor failed to comply with Health and Safety Regulations when removing asbestos tiles from his hallway floor. The resident has also complained that the landlord had, without his …

The complaint is about: The landlord’s response to the resident’s reports of disrepair at the property. The landlord’s response to the resident’s reports of noise nuisance from the neighbouring properties. The landlord’s handling of the complaint.

The complaint is about the landlord’s handling of the resident's reports of:

This complaint concerns: The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the resident’s reports of damp and mould, and the overall condition of the property. The impact on the resident’s health from the …

The complaint concerns:

The complaint concerns how the landlord: handled the resident’s reports of a water leak into the property, handled the resident’s complaint

The complaint is about: The landlord’s handling of the resident’s reports of a faulty boiler and immersion heater. The landlord’s response to the resident's reports of damage.

The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance; Complaints handling.

The complaint is about the landlord’s: response to the resident’s request for repair works to the toilet at his property; response to the resident’s request for an electric heater to be installed in the bathroom at his property; response to …

REPORT COMPLAINT 201915284 Haringey Council 18 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

The resident complained about the landlord’s response to his: reports of a gas leak at the property on 8 February 2019. report of a gas leak on 20 February 2019. reports of its handling of the repair and replacement of …

The complaint refers to: The landlord’s handling of your transfer from your previous property. Information provided by the landlord at the beginning of your tenancy. The landlord’s complaint handling of these matters. The landlord’s offer of compensation for errors it …

REPORT COMPLAINT 202001016 Hounslow Council 5 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

The complaint refers to:

REPORT COMPLAINT 202003866 Welwyn Hatfield Borough Council 2 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]

The complaint is about the landlord’s handling of:

The Complaint is about the landlord’s response to residents’ reports about:

The complaint is about the landlord’s response to the resident’s reports about: leaks and remedial works banding noise transference complaints handling and communication

REPORT COMPLAINT 201909262 Birmingham City Council 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

The complaint is about the landlord’s handling of the resident’s reports of a sub-standard kitchen replacement.

The complaint is about: the state of disrepair of the kitchen window; the information the landlord provided to the resident during bidding and at the tenancy sign up; the delay between the resident’s successful bid for the property and her …

The complaint is about the landlord’s: Response to and handling of the resident’s reports of noise nuisance Complaint handling

The complaints are about: landlord staff capping the gas meter at the property during a gas safety check. the landlord’s response to the above matter.

REPORT COMPLAINT 201916055 North Tyneside Council 27 November 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]