Housing Ombudsman Decisions

The complaint is about: the landlord’s response to the resident’s concerns about a contractor using the drive at her former property. the landlord’s response to the resident’s complaint about two missed appointments at her current property. the landlord’s handling of …

The complaint is about the landlord’s handling of: Reports of water ingress, damp, and mould at the property The subsequent complaint.

The complaint is about: The landlord’s decision to seek a court injunction against the resident in respect of her contact with her neighbours; The landlord’s response to the resident’s request to be removed from the Rehousing Review List (RRL) ; …

The complaint is about The landlord’s handling of the resident’s reports concerning leaks and the consequent damage to their property. The landlord’s communication, complaint handling and its response to the resident’s request for compensation.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Concern that damp and mould issues had impacted on the health of her household. Reports of silverfish in the property, as a …

The complaint is about: The landlord’s handling of a complaint relating to the resident’s previous tenancy; The landlord’s response to the resident’s reports of its contractor causing damage to the property during planned works and leaving aspects of the work …

The complaint is about the landlord’s handling of: The installation of solar panels at the resident’s property in 2016. Issuing a lease for the solar panels resulted in the resident suffering a financial loss. Issuing a lease for the solar …

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for sound insulation, due to noise disturbance. Reports of damp and mould in the property. Request for a new kitchen and bathroom. Concerns about …

The complaint is about the landlord’s response to: reports of an operative gaining access to the resident’s property. concerns that it held a key to the property without her knowledge.

The complaint is about the landlord’s handling of: the resident’s reports that her property was overcrowded; repairs to the resident’s bathroom and kitchen; the resident’s reports of overgrown trees. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: Reports of noise disturbance. Request to be transferred into a suitable property. Related complaint.

The complaint is about the landlord’s: handling of repairs to the property; response to the resident’s reports regarding staff conduct; communication and complaint handling, including the level of compensation offered.

The complaint is about the landlord’s: Response to the resident’s: Reports of leaks to his shed. Request to remove squirrel traps from the property. Handling of electrical repairs in the property. The Ombudsman has also assessed the landlord’s: Complaint Handling. …

The complaint is about the landlord’s responses to: Snags in the property. The resident’s reports of anti-social behaviour (ASB) from a neighbour. The formal complaint.

The resident’s complaint was about: The landlord’s consideration of the resident’s housing needs and the suitability of her current accommodation and the decision to remove the resident from the housing list for three years. The condition of the property when …

The complaint is about the landlord’s response to concerns about: the suitability of a new hand wash basin installed in the property; water damage caused by a slow leak resulting from the hand wash basin installation, and; complaint handling.

The complaint is about the landlord’s management and handling of: a request to install a level access shower wet room in the property. the resident’s reports of outstanding repairs at the property. the resident’s reports of damp and mould in …

The complaint concerns: The landlord’s decision to recharge the resident to repair the toilet in the property. The conduct of a staff member during the repairs process.

This complaint is about the landlord’s handling of: The resident’s reports of defective windows and doors, and the resulting cold temperature in his property. The resident’s reports of problems with his kitchen, including: the kitchen being unsuitable for his needs; …

The complaint is about: The condition of the property the resident mutually exchanged into. The landlord’s handling of remedial repairs. The landlord’s handling of decanting the resident’s family during works. The landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s reports concerning the condition of the kitchen at the property. The landlord’s response to resident’s request for the kitchen at the property to be replaced. The Ombudsman has also considered …

The complaint is about the landlord’s: Response to the residents reports of repairs required at the property. Response to the resident’s reports of damp and mould at the property. Response to the resident’s request to be rehoused. Complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of repairs required at the property. Response to the resident’s request to be rehoused. Complaint handling.

The complaint is about: The condition of the property when the resident’s tenancy began. The communications from the landlord on how to move home during the pandemic. The landlord’s complaints handling.

The complaint is about the landlord's handling of the resident’s: Decants from the property between April 2021 and June 2021 and January 2022 and February 2022; Request for it to reimburse her for the costs incurred during the decants from …

The complaint is about the landlord’s handling of: Leaks in the resident’s property. The associated complaint.

The complaint is about the landlord’s handling of: The concerns raised by the resident about the safety and condition of the property when she moved in via a mutual exchange. The associated complaint

The complaint is about: The landlord’s response to the resident’s reports about leaking and drafty windows causing damp and mould in the property. The landlord’s response to the resident’s request for a management move.

The complaint is about: The landlord’s response to the resident’s reports of no heating in the property. The landlord’s response to the resident’s reports of draughts from the windows throughout the property. The landlord’s response to the resident’s request to …

The complaint is about the landlord’s: Response to the resident’s reports that the property was too hot. Response to the resident’s reports of traffic noise from outside the property. Response to the resident’s request for a priority transfer to a …

The complaint is about the landlord’s handling of: Concerns raised by the resident about the condition of the property when it was let to her. The resident’s reports of leaking gutters and associated damp and mould. Heating repairs. Concerns raised …

The complaint is about the landlord’s handling of a property transfer and the size of the second bedroom at the property. The Ombudsman has also looked at the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the installation of new lighting within the external communal areas of the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: mutual exchange; property repairs; associated complaint.

The complaint is about the landlord’s response to the resident’s report about unsafe electrics in the property. The landlord’s complaint handling has also been investigated.

The complaint is about the landlord’s handling of: Repairs to the resident’s front door and back door following reports of water ingress, and adaptations needed. The resident’s reports of pests in her property. The resident’s reports of issues with her …

The complaint is about the landlord’s handling of the resident’s: Request to reconnect his electricity supply. Request for permission to do works at his property. Complaint.

The complaint is about: the landlord’s handling of repairs required to address the heating issues in the resident’s property, in particular, the installation of radiators to his kitchen and living room. the landlord’s response to the resident’s concerns about the …

The complaint is about the landlord’s: handling of repairs issues. response to the resident’s concerns about the condition of the property when it was let. handling and management of the resident’s complaint.

The complaint is about the landlord’s handling of: The resident’s reports of noise from the upstairs property. The resident’s reports of repairs to his toilet. The resident’s request to be rehoused. The resident’s reports of a leak. The Ombudsman has …

The complaint concerns the landlord’s handling of the resident’s reports of: Repairs to the roof and subsequent ceiling repairs. The lack of electrical sockets and reduced cupboard space following the installation of a new kitchen. The electrical rewire required to …

The complaint is about: The landlord’s response to the resident’s concerns about noise from the flat above. The landlord’s handling of reported damage to the ceiling of the property. The landlord’s handling of repairs to the wet room to prevent …

The complaint is about the landlord’s handling of the: Resident’s reports of problems with the heating and hot water system. Replacement fire door at the resident’s property. Repair of floor tiles in the resident’s bathroom. This Service has also considered …

The complaint is about the landlord’s handling of: Repairs to the front door. Repairs to the skirting board. Re-sealing the windows. The replacement of fencing. Damp and mould treatment within the property. Rent arrears on the resident’s rent account. The …

The complaint concerns: the landlord’s handling of the resident’s reports of multiple repairs to the property. the landlord’s response to the resident’s request for a rent rebate for the period the repairs relate to.

The complaint concerns is about the landlord’s: response to the resident’s reports about the condition of the radiators in the property; complaints handling.

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the associated repairs. The resident’s concern that damp and mould in the property had an adverse effect on his health and …

This is about: The resident’s complaint about missed appointments. How the landlord handled a leak into the resident’s property. How the landlord handled the resident’s report of loss of lighting. The landlord’s handling of the associated complaint.

The resident has complained about the landlord’s handling of: her request for operatives to wear new PPE during visits. her report that a streetlight in the car park was not giving sufficient lighting. her report of birds in the roof …

The complaint is about the landlord’s: Handling of the resident’s succession of her mother’s tenancy and associated rent arrears. Handling of the resident’s benefit support needs. Handling of the boiler inspection at the property. Complaint handling.