Housing Ombudsman Decisions

The resident complains about the landlords handling of: Repairs to the communal door. The cleaning of the communal areas of the building. Non resident’s use of car parking at the property. The landlord’s handling of the complaint.

The resident complains about how the landlord handled his reports of leaks affecting the property, including the time taken to complete repairs and the landlord’s communication.

The complaint is about the landlord’s: response to the resident’s report of antisocial behaviour (ASB). handling of adaptations at the property for the resident’s mobility scooter. response to the resident’s reports of the smell of smoke in the communal areas …

This complaint concerns the landlord’s response: To the resident’s reports of a leak and mould in the kitchen. To the resident’s reports of the conduct of one of the landlord’s operatives. To the resident’s reporting of issues with the street …

The complaint is about the landlord’s response to the resident’s: Reports of defects in her new build property. Concerns about the parking arrangements, missing bins, lack of communal gardening, and cleaning services. Request for a boundary to her block of …

The complaint is about the level of compensation offered by the landlord in relation to the resident’s reports about: Property condition issues he reported upon moving into his new build property. Roof repairs at the property. The Ombudsman has also …

The resident has complained about the landlord’s handling of an ongoing leak issue including the standard of workmanship and the service provided. The resident has also complained that the landlord did not inform him of the leak prior to the …

The complaint is about the landlord’s: Response to the report that the gas supply had been capped since the resident moved in. Communication in relation to the consent given for the resident’s dog to live in the property. Administration of …

The complaint is about the landlord’s handling of: Water leaking into the resident’s property. The associated complaint.

The complaint is about: The repairs service provided by the landlord following a burst pipe in the property. The suitability of the temporary accommodation offered by the landlord. The landlord’s response to the resident’s request for reimbursement for damage to …

The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman has also considered the landlord’s complaint handling in relation to this case.

The complaint is about the landlord’s handling of: - The resident's decant from her property following the collapse of upstairs flooring. The landlord's handling of repairs to the floor. The resident's request that she be reimbursed her expenses during the …

The complaint is about: The length of time it took the landlord to provide the management pack required for the sale of a property and the resident’s request to be compensated for this. The landlord’s handling of the associated formal …

The complaint is about the landlord’s response to the resident’s request for the neighbour to store their rubbish bins within their own property boundary and not within the external communal areas. The landlord’s complaint handling has also been investigated.

The complaint is about: The landlord’s response to the resident’s request to extend her property. The landlord’s decision to refuse consent for the extension.

The complaint is about: a proposed 5G installation on a landlord owned building near to the resident’s property, and; the landlord’s response to the resident’s complaint about this.

The complaint is about the landlord’s: Handling of the resident’s request not to return to her property following a decant and later request for a transferred to a different property ; Handling of the resident’s concerns about the condition of …

The complaint is about the landlord’s response to the resident’s concerns about: his application to purchase a property through the right to buy scheme; disrepair at his property, including a pest infestation, damage to the walls, and damp and mould; …

The complaint is about: The level of compensation offered by the landlord in relation to the toilet repairs. The landlord’s handling of multiple repairs (including windows, front and rear doors, subsidence concerns and external cracks in the property). The landlord’s …

The complaint is about the landlord’s handling of: Disabled adaptions to the resident’s property. The resident’s reports of anti-social behaviour(ASB).

The complaint is about: The landlord’s response to the loss of heating in the property. The landlord’s response to the resident’s reports of noise from the heating pipework. The landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s reports of a humming or buzzing noise at the property. the associated complaint handling.

The complaint is about the landlord’s handling of: Reports of a rat infestation in the property. The associated complaint.

The complaint is the landlord’s handling of: The resident’s reports of noise nuisance within the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of drainage issues at the property, including the length of time taken to resolve these. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response to and handling of a leak into the resident’s property. Handling of the resident’s request for a property transfer. Response to the resident’s reports of damaged and stolen items. The Ombudsman has also …

The complaint is about the landlord’s: response to reports of sink back surges into his property; handling of the associated repairs; handling of the resident’s concerns about his property being left unsecured, and; handling of the overall complaint.

The complaint is about the landlord’s: handling of the kitchen replacement works following a leak into the property; complaints handling.

The complaint is about: The landlord’s response to the resident's reports of mould in the property ; The landlord’s response to the resident’s concerns about asbestos; The landlord’s response to the resident's request for a managed move; How the landlord …

The complaint is about the landlord’s: response to a leak from the water tank in the loft of the property, and; complaint handling.

The complaint is about: The landlord’s response to the resident’s reports about disruption, including cold and noise caused by building works in the property below. The landlord not providing prior notification of the extent of building works it had permitted, …

The complaint is about: The landlord’s response to reports of a moth infestation in the property, and its subsequent compensation offer. The landlord’s complaint handling.

The complaint concerns: How the landlord handled the replacement of the boiler in the resident’s property. The associated formal complaint into this matter.

This complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs at her home, including internal door replacements throughout the property and skirting board replacement in the hall and kitchen. The landlord’s handling of the resident’s radiator …

The complaint is about the landlord’s response to the resident’s reports about: Asbestos at the property. Lighting at the property. Fire safety. Delays in completing repair works following leaks at the property. The landlord’s complaints handling has also been investigated.

The complaint is about the landlord’s handling of the resident’s reports of a: Leak in the property. Mice infestation in the property.

The complaint is about: The suitability of the property allocated by the landlord. The landlord’s handling of the resident’s concerns of anti-social behaviour. The landlord’s decision to charge the resident a full month’s rent while offering no reimbursement for her …

The complaint is about the landlord’s: Handling of the sale of the resident’s interest in her shared ownership property. Response to the resident’s request that it buy back her share of the property. Complaints handling.

The complaint is about the landlord’s handling of: The resident’s concerns about cyclical works to steps at the rear of her property and installation of new stones. The resident’s concerns about the conduct of operatives and staff. The associated complaint.

The complaint is about the landlord’s: Handling of the resident’s concerns regarding the CCTV at the property prior to 2021. Response to the resident’s concerns that the CCTV at the property had not been upgraded as agreed in 2021. Handling …

The complaint is regarding the landlord’s: Response to the resident’s concerns about the suitability of his property. Response to the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s mutual exchange application. Response to the resident’s repair reports, including …

The complaint is about the landlord’s response to the resident’s: Requests for sound insulation to be installed in the property. Reports of repairs to the property. The Ombudsman had also considered the landlord’s handling of the related complaint.

The complaint is about: The level of rent charged by the landlord for the property. The landlord’s response to the resident’s request to be rehoused or to buy her home. The landlord’s handling of the associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports that there was no hot water in the property. The landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs at the property. Complaint handling.

The complaint concerns the landlord’s handling of reports of water ingress into the resident’s property and the level of compensation it offered. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of an alleged illegal structure built by the neighbour in the back garden and associated staff conduct. Response to the resident’s reports of an insecure fence. Response to the …

The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the process of moving the resident to a new property. The Ombudsman has also considered the landlord’s consideration of the resident’s disability, health …

The complaint is about the landlord’s response to the resident’s reports of: Excessive noise and anti-social behaviour from a neighbour. Drainage problems at the rear of the property. A tree in a neighbouring garden that overhangs the resident’s property.

The resident complained about the landlord’s handling of: Repairs to the property reported in August 2021. Their request for a management transfer.