Housing Ombudsman Decisions

The complaint is about: The landlords handling of multiple repair issues reported by the resident including leaks in the living room and kitchen, draughts from the windows and front door; heating in the property, broken floorboards, and electrics. The landlord's …

The complaint is about: The landlord’s handling of the repairs carried out to the bathroom tiling within the property. The landlord’s associated complaint handling.

The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was let to her. The landlord’s handling of the resident’s reports of a mouldy kitchen. The landlord’s handling of the resident’s …

The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from his upstairs neighbour. Request for soundproofing in the property. Reports of inadequate heating in the property. Associated complaint.

The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s request to be moved to a new property. Complaints handling.

The complaint is about: The works the landlord completed to the loft space. The landlord’s handling of works to the radiators in the property. The landlord’s response to the representative’s request to be added as either a joint tenant or, …

The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB) perpetrated by a neighbour, specifically, noise nuisance. The resident’s reports of an extensively overgrown garden. The resident’s reports of an issue with a drain at …

The complaint is about the landlord’s response to the resident’s: Concerns about the condition of the property at the start of the tenancy. Reports of repairs.

The complaint concerns: How the landlord handled the resident’s reports of a pest infestation at the property. Complaint handling.

The complaint is about the landlord’s response to the resident’s reports about: The increase in service charges for the property. The time taken to deliver and the information contained within the landlord’s service charge invoices. The landlord’s handling of the …

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s reports about the heating at the property. The resident’s request for a decant (temporary move). The resident’s application for a …

The complaint concerns the landlord’s handling of: Reports of faulty electrics at the property. Reports regarding the communal and bin doors being broken and accessed by non-residents. The related complaint.

The complaint was about: The landlord’s response to the resident’s reports of remedial works following a leak to the boiler. The landlord’s response to the resident’s reports of a faulty boiler. The landlord’s response to the resident’s reports of overflowing …

The complaint is about: The landlord’s handling of repairs to the property’s gate following a burglary. The landlord’s response to the resident’s reports about her boiler. The landlord’s response to the resident’s request for additional security measures and a management …

The complaint is about the landlord’s: Response to the resident’s reports of leaks into the property. Complaint handling.

The complaint is about the landlord’s handling of: Damp in the resident’s property and the length of time taken to complete repairs. The resident’s enquiries about a service charge bill.

The complaint is about: The level of compensation offered by the landlord in response to the concerns raised about the windows in the property. The landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of: The smell of petrol fumes from his neighbour’s property. Noise nuisance.

This complaint is about the landlord’s: Response to the resident’s reports of back surging sewage in the property; Complaint handling.

The complaint is about the landlord’s: handling of the resident’s reports of repairs to her porch roof, leaks inside her property, and hanging wires; complaints handling.

The complaint is about the landlord’s: response to the resident’s concerns that the property was incorrectly advertised as having access to a driveway; reimbursement and communication of its goodwill offer relating to application fees.

The complaint is about: The resident’s concerns about visits made to their property by the landlord. The landlord’s handling of repairs to the resident’s porch. The landlord’s handling of the associated complaint.

The complaint is about: The landlord’s response to the resident’s requests for it to replace damaged flooring and cupboards at his property following a leak there. The landlord’s response to the resident’s requests to replace the turf in his property’s …

The complaint concerns how the landlord: responded to the resident’s reports of a leak in the property. how it handled the associated repairs.

The complaint is about the landlord’s handling of the resident’s reports of: A gas leak that impacted the residents health. The length of time it took to repair the heating and hot water system. Damp issues. The conduct of the …

The complaint is about: The landlord’s handling of repairs to the guttering and downpipes at the resident’s property and the compensation offered for delay. The landlord’s response to the concerns raised about internal damage to the resident’s property. The landlord’s …

The complaint is about the landlord’s handling of: The resident’s housing application. A pest infestation in the resident’s property. The resident’s reports of unacceptable staff conduct demonstrated by the Housing Officer.

The complaint is about: The landlord’s handling of repairs to the guttering at the resident’s property and its response to the resident’s reports of damp and mould. The landlord’s handling of the installation of a kitchen extractor fan. The landlord’s …

The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request to be rehoused, including whether the landlord has considered her vulnerabilities when assessing whether she should be rehoused. An infestation of pests.

The complaint concerns how the landlord handled the replacement of an extractor fan in the bathroom of the property. The Ombudsman has also considered the landlord’s complaint handling in relation to the resolution it offered.

The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of the property including her understanding that it was in a noise-controlled area. Handling of the resident’s reports of various repair issues including those relating to …

The complaint concerns how the landlord handled: Noise nuisance from a scrapyard near the property. The sale of the property to the resident. The associated formal complaint into these matters.

The complaint is about the landlord’s response to: The resident’s reports of water ingress. The resident’s reports concerning the lift shaft, broken Perspex, trees outside the property and damp and mould. The associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of water ingress, damp, and other repairs to the property. The landlord’s handling of the resident’s temporary decant and his request for a permanent move. The landlord’s complaints handling.

The resident’s complaint was about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s concerns regarding the removal of the neighbour’s garden wall. The landlord’s complaint handling.

This complaint is about the landlord’s handling of the: resident’s reports of the outstanding repairs required to the property resident’s request to be transferred. the related complaint.

This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; adaptations to the resident’s property; the related complaint.

This complaint is about the landlord’s handling of the resident’s reports of: repairs required to the electrics in the property including the associated removal of asbestos material. clearance of rubbish from the garden the related complaint.

This complaint is about: Whether the resident was given the opportunity to postpone the works to her bathroom in January 2021. A discrepancy between the Risk Assessment and Method Statement for those works. Rubbish being left in the resident’s property …

The complaint is about the landlord’s response to the resident’s: reports of rubble in her rear garden; concerns about the landlord’s operatives attending unannounced; reports of a rodent infestation; request to for a property transfer. The complaint is also about …

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould within the property. Repairs needed to the communal lifts within the building and the support offered to the resident. The resident’s request for a management …

The complaint is about the landlord’s: Handling of the resident’s concerns regarding the temperature in one of the bedrooms in the property. Complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of being exposed to Covid-19 by a contractor . Repairs required in the resident’s former property. The associated complaint.

This complaint is about the landlord’s: handling of a rat infestation; response to the resident’s request for garden works; handling of various reported repairs to the property’s plumbing and heating systems; handling of the resident’s concerns around anti-social behaviour (ASB); …

The complaint concerns the landlord’s handling of: A leak into the property and the resident’s request for compensation for the damage this caused. The resident’s reports of anti-social behaviour (ASB). The associated formal complaint.

The complaint is regarding the landlord’s: Response to the resident’s reports of a mouse infestation. Handling of repair reports, including relating to damp and mould in the property and a faulty kitchen light. Handling of the resident’s complaint and its …

The complaint is regarding the landlord’s response to the resident’s: request for a replacement door; reports of heating issues in the property.

The complaint is about: The landlord’s handling of the resident’s reports of damp and repairs required to fencing and windows at the property. The landlord’s handling of the resident’s concerns about the condition of a vacant, neighbouring property. The landlord’s …

The complaint is about: The landlord’s handling of repairs at the resident’s property. The landlord's response to the resident’s assertion that his property was illegal and in breach of the Decent Homes Standard, the Building Act 1984, and unsafe in …

The complaint is about the landlord’s response to: The resident’s report of a leak at her property. The associated complaint.