Housing Ombudsman Decisions

Decision Case ID 202502469 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 November 2025 Background The resident rents her property to a […]

Decision Case ID 202439114 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident reported damp and mould […]

Decision Case ID 202334994 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background In July 2022 the resident reported […]

Decision Case ID 202505886 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a 2-bedroom ground floor flat with two children […]

Decision Case ID 202411019 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident and his family live […]

Decision Case ID 202317086 Decision type Investigation Landlord Tendring District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 November 2025 Background The resident lives in a second-floor flat […]

Decision Case ID 202336072 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident has lived in the property, […]

Decision Case ID 202440050 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background The resident lived alone in a ground […]

Decision Case ID 202430563 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Leaseholder Date 26 November 2025 Background The leaseholder lets her property to tenants. She contacted the landlord in […]

Decision Case ID 202506964 Decision type Investigation Landlord Stockport Homes Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 November 2025 Background In January 2025 the landlord identified damp and […]

Decision Case ID 202334810 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a flat within […]

Decision Case ID 202336114 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident has lived in the property, […]

Decision Case ID 202415671 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Leaseholder Date 25 November 2025 Background The resident is a leaseholder of a flat owned by the […]

Decision Case ID 202506976 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure tenant Date 24 November 2025 Background The resident has reported damp and […]

Decision Case ID 202407113 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident lives in a ground floor flat. […]

Decision Case ID 202441883 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background At the time of the events […]

Decision Case ID 202441659 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 November 2025 Background The resident lives in a 2-bedroom house with her son. What the […]

Decision Case ID 202450843 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident moved into the property […]

Decision Case ID 202425925 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives in a 3-bedroom […]

Decision Case ID 202342211 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 November 2025 Background In February 2023 the resident told the […]

Decision Case ID 202427609 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident moved into the property and […]

Decision Case ID 202442937 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident lives in a house. The ground […]

Decision Case ID 202347851 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident lives in a bungalow under an […]

Decision Case ID 202315690 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 17 November 2025 Background The resident lives in a flat within […]

Decision Case ID 202335509 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident lives in a block of […]

Decision Case ID 202414070 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives in a […]

Decision Case ID 202407347 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident has lived in the property, […]

Decision Case ID 202406880 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The property is a 1-bedroom flat in […]

Decision Case ID 202402676 Decision type Investigation Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident lives in a first floor […]

Decision Case ID 202447757 Decision type Investigation Landlord Epping Forest District Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The property is a 1 bedroom ground floor flat in a […]

Decision Case ID 202343570 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The resident lives in a 1-bedroom, first-floor flat. What the complaint is […]

Decision Case ID 202428526 Decision type Investigation Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives at the property, a 1-bedroom […]

Decision Case ID 202336074 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background Following an inspection of the property in June […]

Decision Case ID 202332405 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The resident raised a complaint with the […]

Decision Case ID 202335928 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The property is a […]

Decision Case ID 202501439 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date 7 November 2025 Background The resident lives in a 2-bedroom third floor flat with her […]

Decision Case ID 202429645 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 07 November 2025 Background The resident raised concerns about damp, mould, and a pest […]

Decision Case ID 202318239 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident lives in a 4-bedroom […]

Decision Case ID 202330777 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 November 2025 Background The resident moved into his bungalow on 12 March 2018. Laminate […]

Decision Case ID 202409223 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 5 November 2025 Background The resident lives in the property, […]

Decision Case ID 202343086 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 November 2025 Background The resident is a secure tenant […]

Decision Case ID 202306969 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Introductory Tenancy Date 3 November 2025 Background Before moving to the property, the resident was living with her […]

Decision Case ID 202401024 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 3 November 2025 Background The property is a first-floor 4-bedroom […]

Decision Case ID 202341071 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom […]

Decision Case ID 202426456 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a flat. […]

Decision Case ID 202427344 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom […]

Decision Case ID 202346831 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background This complaint is about issues that […]

Decision Case ID 202423175 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom flat on the top floor of […]

Decision Case ID 202430607 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident was unhappy with the […]

Decision Case ID 202429798 Decision type Investigation Landlord St Albans City and District Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a one-bedroom, ground floor […]