Housing Ombudsman Decisions

Decision Case ID 202342158 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident lives in a 2-bedroom house with her 3 […]

Decision Case ID 202348592 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident and a joint tenant live in a 2-bedroom […]

Decision Case ID 202504227 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident lived in a 1-bedroom flat. She informed […]

Decision Case ID 202404232 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident moved into the 3-bedroom house through a mutual exchange […]

Decision Case ID 202501439 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date 7 November 2025 Background The resident lives in a 2-bedroom third floor flat with her […]

Decision Case ID 202428538 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident’s tenancy of the property, a one-bedroom house, began in […]

Decision Case ID 202336033 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The property is a one bedroom basement flat, with 3 flats […]

Decision Case ID 202413206 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident lives in a one-bedroom flat. He has physical health conditions, […]

Decision Case ID 202450021 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The property is a 2-bedroom house that the resident has occupied […]

Decision Case ID 202318239 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident lives in a 4-bedroom […]

Decision Case ID 202335768 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background At the time of the complaint, the resident lived in a 2-bedroom […]

Decision Case ID 202503838 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident has lived in a 1-bedroom flat for 10 years. Over […]

Decision Case ID 202429292 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The property is a 4 bedroom flat on the fourth (and top) […]

Decision Case ID 202400986 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The property is a one bedroom bungalow. In February 2024, […]

Decision Case ID 202343166 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident is an assured tenant and lives in a 2-bedroom […]

Decision Case ID 202429736 Decision type Investigation Landlord Trident Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident and her partner live in a 2-bedroom ground […]

Decision Case ID 202401024 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 3 November 2025 Background The property is a first-floor 4-bedroom […]

Decision Case ID 202413791 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom property with her son […]

Decision Case ID 202341071 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom […]

Decision Case ID 202427344 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom […]

Decision Case ID 202321581 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a two-bedroom house with sole use […]

Decision Case ID 202423175 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom flat on the top floor of […]

Decision Case ID 202312170 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house with her daughter, son in […]

Decision Case ID 202429128 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 1-bedroom flat on the fifth floor. The resident has […]

Decision Case ID 202429798 Decision type Investigation Landlord St Albans City and District Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a one-bedroom, ground floor […]

Decision Case ID 202440819 Decision type Investigation Landlord Adur District Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom flat on the 4th floor. […]

Decision Case ID 202346098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 October 2025 Background The property is a 3-bedroom house built in 2019. The resident has […]

Decision Case ID 202334818 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom house. The landlord was […]

Decision Case ID 202408708 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lived in a 2-bedroom house at the time of […]

Decision Case ID 202325167 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom house under an assured […]

Decision Case ID 202441209 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lived in a one-bedroom flat […]

Decision Case ID 202304757 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a ground floor 2-bedroom flat. She […]

Decision Case ID 202341372 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 3-bedroom mid-terraced house. What the complaint […]

Decision Case ID 202505563 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident is an assured tenant of a 3-bedroom ground […]

Decision Case ID 202331715 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroombungalow. She […]

Decision Case ID 202207644 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a 2-bedroom second floor […]

Decision Case ID 202441676 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom flat which is owned and […]

Decision Case ID 202427949 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom ground floor maisonette. They live with […]

Decision Case ID 202447449 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident lives in the property which is a 2-bedroom flat based […]

Decision Case ID 202410423 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lives in a one-bedroom ground floor flat and […]

Decision Case ID 202342593 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lives in a one-bedroom flat with his wife. […]

Decision Case ID 202427297 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The property is a 2-bedroom, mid-terrace house and the resident’s tenancy began […]

Decision Case ID 202502124 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident is a tenant of the landlord. This is a 2-bedroom […]

Decision Case ID 202408765 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom house since 2008. The landlord has recorded […]

Decision Case ID 202339342 Decision type Investigation Landlord Croydon Churches Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom flat with her […]

Decision Case ID 202423094 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in the property, a 2-bedroom house since […]

Decision Case ID 202429008 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 1-bedroom ground floor flat. […]

Decision Case ID 202402637 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 October 2025 Background The property is a 2-bedroom, ground floor flat […]

Decision Case ID 202410220 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident has lived in the 2-bedroomed house since […]

Decision Case ID 202420806 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 3-bedroom semi-detached house with his […]