Housing Ombudsman Decisions

The complaint was about: The landlord’s response to the resident’s reports of a blockage in the wet-room drainage. The landlord’s response to the resident’s reports in relation to the standard of decorative works in her property. The landlord's complaint handling.

This complaint is about: The landlord’s response to the resident’s concerns around the property’s omission from a historic kitchen replacement programme and its communication in relation to access issues; The landlord’s complaint handling.

The complaint is about the landlord’s handling in respect to: The resident’s reports about the current property condition and repairs. The resident’s request for compensation for items affected by her move and leaks at the property, and for delays and …

This complaint is about the landlord’s handling of: the repairs to resolve an ongoing leak from the resident’s property into property below the repairs required to the bathroom and kitchen. the resident’s subject access request.

This complaint is about: The level of redress the landlord awarded in respect of repair issues the resident reported while she was moving into the property; The landlord’s response to reported anti-social behaviour (ASB) from the resident’s neighbour; The landlord’s …

The complaint is about the landlord's response to: Outstanding repairs. Time taken to be decanted. Overcrowding in the property. The impact on the resident’s health and wellbeing. Damaged belongings.

The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The landlord’s handling of the resident’s outstanding bathroom repairs. The landlord’s handling of the resident’s request to be moved following an assault experienced. The landlord’s …

The complaint is about the landlord’s handling of: The resident’s reports of a sewage backflow and drainage issues at the property. The associated complaint.

The complaint is about: the resident’s possessions going missing following the attendance of the landlord’s furniture removalists; the landlord’s response to the resident’s reports regarding a leak into her property; the landlord’s complaint handling.

The complaint is about the landlord’s handling of: the resident’s reports of damp in her property caused by a leak in her bathroom. the resident’s reports of repairs needed to her back door. the resident’s request for an adapted bath. …

The complaint is about the landlord’s response to the resident’s concerns regarding: The installation of storage heaters in his property The installation of fire alarms in his property. the increase in service charges due to the changes to the heating …

The complaint is about the landlord’s response to the resident’s report of Repairs required to the roof of the property. Repairs required to the window and front door, and the level of compensation awarded in respect of the repairs.

The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s associated complaint handling.

The complaint concerns the landlord’s handling of: The resident’s reports of the poor condition of her property’s boundary wall. The associated formal complaint into this matter.

The complaint concerns the landlord’s handling of: The landlord’s response to the resident’s reports of no hot water or heating in the property. The associated formal complaint into the matter.

The resident has complained about the landlord’s response to her reports of a dark patch on her property. The resident has also complained about the landlord’s response to her request for compensation for injuries she reported sustaining while attempting to …

The resident is complaining about: The landlord’s response to his reports of scaffolding being erected outside and causing damage to his property. The related complaint handling.

The complaint is regarding: The landlord’s handling of a leak in the resident’s property. The resident being left without heating and hot water for a period. The level of compensation offered by the landlord. This Service has also considered the …

The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s concerns about repairs to various areas of his property. the associated complaint.

The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and the repair to the front door. The complaint is about the level of compensation for the resident’s damaged belongings. The complaint …

This complaint is about the landlord’s handling of: the resident’s housing transfer. void repairs it carried out to the resident’s property. the related complaint.

The leaseholder complains about: The liability to pay for services delivered by the landlord which the leaseholder does not consider reasonable, the level of service charges, and alleged ongoing and extensive errors in service charge accounts. The classification of the …

The complaint is about: The landlord’s handling of an ant infestation at the resident’s property. The landlord’s complaints handling.

The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s complaints handling.

The complaint is about the landlord's handling of the resident’s: reports of damage caused by its contractors. reports of inadequate heating and hot water in the property. associated complaint.

The resident’s complaint is about the landlord's handling of repairs to the roof and guttering of his property. The landlord’s complaint handling has also been considered.

The complaint is regarding: The landlord’s handling of repairs at the property, including to the shower and garden. The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s handling of the resident’s complaint and …

The complaint is about the landlord’s response to the resident’s concerns about: a leak in her kitchen involving the kitchen sink and the condensation pipe from the boiler; the installation of a new kitchen at her property, including: measurements for …

The complaint is about the landlord’s response to: The resident’s reports of various repairs namely: A fault with a dimmer switch in the lounge of the property. Wooden panels being removed in the communal area. A boiler repair. The resident’s …

The complaint is about the landlord’s response to the resident’s concerns about: delays to information relating to the increased electricity costs as part of the service charge; the apportionment of electricity costs between properties in the block; information provided when …

The complaint is about: The landlord's handling of repairs to resolve damp and mould in the property. The landlord’s handling of the decant whilst repairs were taking place.

The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s housing transfer application. Response to the resident’s reports of anti social behaviour (ASB). Response to the resident’s enquiries concerning dog ownership. Response to the resident’s reports of draughts coming through …

The complaint is about the landlord’s: response to the resident’s reports of overheating in the property. handling of repairs to the flooring outside the property and the associated drainage issue. administration of the service charge account. handling of the resident’s …

This complaint is about the landlord’s handling of: the resident’s reports of a leak from above into her bathroom; the resident’s request for a property transfer.

This complaint is about the landlord’s handling of: repairs to the resident’s bathroom, hallway and kitchen; repairs to the resident’s boiler; the resident’s reports of damp affecting her property.

The complaint is about the landlord’s handling of the resident’s: Reports of Anti-Social Behaviour (ASB) perpetrated by her neighbour. Reports of a fence and shed built by her neighbour, which she asserted caused a safety issue. Request to add her …

The complaint is about: The landlord’s response to the resident’s concerns about fire safety works at her property. The landlord’s complaints handling.

The complaint was about the landlord’s: Response to the resident’s reports of damp at the property and request for repairs. Handling of her complaint.

The resident’s complaint was about: The landlord’s response to the resident’s request for redecoration following a leak into her property. The landlord’s response to the presence of asbestos in her property. The landlord’s response to the resident’s request for a …

The complaint is about the landlord’s: response to the resident’s concerns about the administration of her rent account. handling of the resident’s formal complaint about the above matter. decision to apply to court to seek possession of the property.

The complaint concerns the landlord’s handling of: The resident’s reports of a pest infestation in his property. The associated formal complaint.

The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) in the car park area of the property. Response to the resident’s reports of problems with the ground maintenance service provided in return for the …

The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when he moved in. The landlord’s handling of outstanding repairs. The landlord’s complaints handling.

This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns around the condition of the property; The landlord’s response to the resident’s concerns around rent arrears; The landlord’s complaint handling.

This complaint is about: The landlord’s response to the resident’s reports of water and vegetation ingress at the property’s garage following a refurbishment project; The landlord’s response to the resident’s concerns about being charged for services that were not received …

The complaint concerns the landlord’s: response to the resident’s reports of an operative causing damage to her property. response to the resident’s reports of operatives attending without prior notice, having a master key to the property and gaining access when …

The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also investigated the landlord’s record keeping.

The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also investigated the landlord’s response to the incident that occurred outside the resident’s property.

The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The resident’s request for repairs to her windows. The resident’s request for a replacement kitchen.