Housing Ombudsman Decisions

Decision Case ID 202440898 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 26 January 2026 Background The property is a 1-bed flat in a high rise block […]

Decision Case ID 202339192 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident was unhappy how the landlord handled her repair reports. She […]

Decision Case ID 202443674 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in a flat. She reported blocked guttering to […]

Decision Case ID 202400435 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives in a 2-bed detached bungalow. The resident […]

Decision Case ID 202439590 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 January 2026 Background The property is a flat in a 5-storey, purpose-built block. […]

Decision Case ID 202522330 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident experienced breakdowns of the communal lift serving her […]

Decision Case ID 202519716 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The landlord is aware the resident […]

Decision Case ID 202515300 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background The resident lives in a 2-bedroom house with her young child. […]

Decision Case ID 202416233 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 23 January 2026 Background The resident lives in supported accommodation. She […]

Decision Case ID 202406580 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background After agreeing the resident’s management transfer application, the landlord offered him […]

Decision Case ID 202450052 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background 1. The property is a 1-bedroom flat and the resident requested a […]

Decision Case ID 202312143 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 January 2026 Background The resident lived in a flat within a scheme for […]

Decision Case ID 202516942 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 22 January 2026 Background The resident’s property is a top floor […]

Decision Case ID 202438970 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident has been a tenant of the landlord since December […]

Decision Case ID 202318491 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority Occupancy Leaseholder Date 22 January 2026 Background The complainant became the leaseholder for a 1-bedroom second floor flat in […]

Decision Case ID 202442644 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 January 2026 Background The property is a ground floor flat. The resident began […]

Decision Case ID 202436719 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 January 2026 Background The resident experienced noise nuisance from […]

Decision Case ID 202449049 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 January 2026 Background The property is a 3 bedroom flat in a block of […]

Decision Case ID 202402569 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 20 January 2026 Background The property is a flat in a block that is over 18 metres […]

The landlord delayed in responding at stage 2 of its complaints process.

Decision Case ID 202433492 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background At the time of her complaint, the resident lived with her […]

Decision Case ID 202505775 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 20 January 2026 Background The resident lives in a maisonette. The landlord is the freeholder of […]

Decision Case ID 202500393 Decision type Investigation Landlord Saxon Weald Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident reported a leak from her boiler in January 2024. The […]

Decision Case ID 202518333 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 19 January 2026 Background The resident reported concerns with damp, mould and coldness in […]

Decision Case ID 202433298 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 19 January 2026 Background The resident lives in a one bedroom flat owned […]

Decision Case ID 202517536 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 January 2026 Background The resident experienced boiler breakdowns for several years. She […]

Decision Case ID 202402232 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 January 2026 Background The resident has lived in a ground floor flat […]

Decision Case ID 202510220 Decision type Investigation Landlord Prima Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 January 2026 Background The property is a ground floor flat within a 3-storey […]

Decision Case ID 202425765 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 January 2026 Background The property is a bungalow with paving on the front driveway, an […]

Decision Case ID 202417630 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 15 January 2026 Background The resident’s tenancy began in August 2023. She complained […]

Decision Case ID 202518324 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 15 January 2026 Background The resident lives with her 3 children. She first raised a complaint […]

Decision Case ID 202509674 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 15 January 2026 Background The resident lives in flat within a wider residential block. They […]

Decision Case ID 202510424 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident lives in a 3-bedroom house. The tenancy started in […]

Decision Case ID 202518346 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident is elderly and has carers who visit daily. […]

Decision Case ID 202513415 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident lives in a 1-bedroom top floor flat. […]

Decision Case ID 202421454 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 January 2026 Background The resident lives above a neighbour whose […]

Decision Case ID 202331542 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 14 January 2026 Background The property was newly built when the resident moved in. She […]

Decision Case ID 202404967 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 January 2026 Background The resident lives in a 1-bed flat with […]

Decision Case ID 202325535 Decision type Investigation Landlord Housing For Women Landlord type Housing Association Occupancy Assured Tenancy Date 13 January 2026 Background The resident requested a detailed breakdown of her service charges. She […]

Decision Case ID 202510277 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 13 January 2026 Background The property is a flat in […]

Decision Case ID 202524014 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 13 January 2026 Background The resident reported anti-social behaviour (ASB) to the landlord […]

Decision Case ID 202435302 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident lives in a 3-bedroom mid-terraced house. The resident has complained […]

Decision Case ID 202423780 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The property is a ground floor flat. There is […]

Decision Case ID 202400640 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident reported subletting and reports of antisocial behaviour (ASB) from […]

Decision Case ID 202448943 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident lives in a one-bedroom flat, owned by […]

Decision Case ID 202329205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 9 January 2026 Background The resident complained to the landlord as […]

Decision Case ID 202510446 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 9 January 2026 Background The resident has raised concerns about the landlord’s handling of a […]

Decision Case ID 202517680 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 8 January 2026 Background The resident’s tenancy began in May […]

Decision Case ID 202502734 Decision type Investigation Landlord Gravesham Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 8 January 2025 Background The resident lives in a 2-bedroom bungalow, […]

Decision Case ID 202432059 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 8 January 2025 Background On 30 September 2024, the resident […]