Housing Ombudsman Decisions

This complaint is about the landlord’s response to the resident’s: report of repair to their back garden fence. concerns about the risks posed by trees in their back garden.

The resident has complained about: The landlord’s handling of a boiler replacement. The associated complaint handling.

The complaint is about the landlord’s handling of: reports of damp and mould and the associated remedial repairs the associated complaint

The complaint is about the landlord’s handling of the:

The complaint is about the landlord’s handling of: Planned bathroom repairs. Reports of damp and mould. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Request for a bathroom and kitchen replacement. Reports of damp and mould.

REPORT COMPLAINT 202446507 Lewes District Council 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Request for compensation due to damage caused by the leak.

The complaint is about the landlord’s handling of the resident’s reports of: Heating and hot water issues. Its staff’s conduct. We have also considered the landlord’s: Communication regarding the resident’s rent account. Handling of the associated complaints.

The complaint is about the landlord’s handling of: Reports of a rat infestation and associated repairs. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Transfer request.

The complaint is about: The landlord’s handling of repairs to address blocked guttering from nesting pigeons, and its handling of follow-on repairs. The landlord’s response to the resident’s reports about damp and mould in the bedroom and its handling of …

The complaint is about the landlord’s handling of the resident’s request for it to remove a tree beyond her garden fence. We have also looked at the landlord’s handling of the associated complaint.

The complaint is about the landlord’s: Handling of adaptations to the driveway following an occupational therapist assessment. Handling of void works in the property. Complaint handling.

The complaint is about the landlord’s handling of: The resident’s rehousing application. Reports of damp and mould and the associated remedial repairs. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s transfer request. The resident’s reports of antisocial behaviour (ASB). Repairs, damp and mould. The resident’s report that her bathroom is unsafe. The Ombudsman will also investigate the landlord’s handling of …

The complaint is about the landlord’s response to the resident’s: Request for a key fob. Reports of antisocial behaviour (ASB). Reports of suspected lodgers living at neighbouring properties. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: Concerns about a new lock in the front door of the property. Request for a fence to be installed in the front garden. Reports of damp and mould, and associated …

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by neighbours of his previous property. The landlords response to the resident’s request for reasonable adjustments at his previous property. The landlord’s non-disclosure of ASB …

REPORT COMPLAINT 202427921 Haringey London Borough Council 9 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s handling of repairs to the balcony door and bathroom window. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

This complaint is about: How the landlord communicated its decision to change its flexible tenancies to secure tenancies. How the landlord handled the resident’s request to change her tenancy from a joint tenancy to a sole tenancy. We have also …

The complaint is about the landlord’s response to the residents: Reports of water ingress into the property. Reports concerning the conduct of landlord staff. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the kitchen. The standard of the work that the landlord completed to the ceilings in the property. The standard of the replacement work to …

The complaint is about the landlord’s handling of the resident’s: Requests to be permanently rehoused. Reports of repairs to the property. Requests to be moved to temporary accommodation due to nearby construction. The landlord’s complaint handling as also been considered.

The complaint is about the landlord’s handling of: Damp and mould in the property. The resident’s complaint regarding staff conduct. The resident’s concerns regarding its record keeping. The level of compensation offered.

The complaint is about the landlord’s handling of: A furniture and flooring package charge included on the resident’s rent account. The associated complaint.

The complaint is about the landlord’s handling of: Repairs following a leak into the property. The resident’s associated complaint.

The complaint is about the landlord’s: handling of repairs to windows and external doors. response to the resident’s request for compensation due to high heating bills. response to the resident’s request for a new kitchen. We have also considered the …

The complaint is about the landlord’s: Handling of the residents reports about the condition of the property, including boiler problems, damp and mould and other health and safety issues. Response to the resident’s complaint about its handling of her antisocial …

REPORT COMPLAINT 202322301 Camden Council 14 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

This complaint is about the landlord’s handling of: Repairs to the resident’s roof. Repairs to the resident’s flooring. The removal of the resident’s sofa from a communal corridor.

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) in the form of noise nuisance. The resident’s request for it to remove the community protection warning (CPW) issued to him. The resident’s removal from …

The complaint is about the landlord’s handling of the resident’s: Transfer application. Reports of Antisocial Behaviour (ASB).

The complaint is about the landlord’s handling of The resident’s concerns about allegations of ASB made by a neighbour. The installation of a fence.

The complaint is about the landlord’s handling of: Repairs to the intercom/phone system connected to the property. Repairs to the communal lighting at the property. Repairs to the communal stairs.

The complaint is about the landlord’s handling of: damage to and loss of the resident’s belongings. the refurbishment of the resident’s property. the temporary decant for the household. The Ombudsman has also taken the decision to investigate the landlord’s handling …

The resident’s complaint is about the landlord’s handling of: His liability insurance claim. A roof leak, damp and mould. Heating and hot water repairs. Loose cables. His complaint.

The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Handling of the complaint.

The complaint is about the landlord’s handling of: Repairs to storage heaters. Communication about planned window replacements.

REPORT COMPLAINT 202337966 Birmingham City Council 30 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord's handling of the resident's reports of: repairs to the bathroom and kitchen, including her concerns about contractor conduct. repairs to the windows. repairs to 2 electrical sockets. The Ombudsman has also investigated the landlord’s …

The complaint is about: The local council’s response to the resident’s reports about a faulty streetlight. The landlord’s response to the resident’s reports about a faulty streetlight. The landlord’s handling of repairs to the roof.

The resident’s complaint is about the landlord’s response to: Reports of damp and mould in the property. Reports of heating and ventilation issues. Reports of incurred debt as a result of the property condition. The resident’s concerns about the landlord’s …

The complaint is about the landlord’s handling of: The resident’s reports of a faulty intercom system. The resident’s reports of ongoing issues with the lifts being out of service. The resident’s request to be rehoused. The resident’s complaint.

The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s request that it replace her bathroom. The resident’s report that her curtain rail had become detached from the wall. The …

The complaint is about the landlord’s response to the residents:

The complaint is about the resident’s concerns about condition of the property at the start of the tenancy. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Concerns as to the reasons given for the rent increase and an error on the rent increase letter. Reports of damp and mould in the bathroom and bedroom. Reports of …

The complaint is about the landlord’s handling of the resident’s concerns about its: Withdrawal of an offer of accommodation. Communication about rent arrears. We have also considered the landlord’s complaint handling.