Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 2,316 of 16,227 decisions matching "limited"
Home Group Limited (201915810)
Partial Maladministration
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s reports about:
Hyde Housing Association Limited (201903897)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s responses to the resident’s reports about delays in completing maintenance work at the property. The landlord’s handling of the complaint.
Hyde Housing Association Limited (201914239)
Partial Maladministration
The complaint is about: The condition of the garden when the resident moved into the property. The landlord’s handling of the complaint.
Orbit South Housing Association Limited (202005350)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The landlord’s responses to the resident’s request to install a gas supply and gas central heating into her home. The landlord’s record keeping.
Notting Hill Home Ownership Limited (202002842)
Partial Maladministration
Complaint: Health and Safety (inc. building safety)
REPORT COMPLAINT 202002842 Notting Hill Home Ownership Limited 21 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
Clarion Housing Association Limited (202003710)
Partial Maladministration
Complaint: Financial
The complaint is about: The landlord’s response to the resident’s daughter’s enquiries about service charges between 2012 and 2019; and The landlord’s complaints handling
Metropolitan Housing Trust Limited (201906814)
Partial Maladministration
Complaint: Managing Relations
The complaint is about: The condition of the property when the resident moved in; The landlord’s handling of the subsequent repair works; The level of compensation offered.
Stonewater (5) Limited (201901180)
Partial Maladministration
REPORT COMPLAINT 201901180 Stonewater (5) Limited 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]
A2Dominion Housing Group Limited (201807216)
Partial Maladministration
Complaint: Old Property Condition categories
The leaseholder has complained: That the landlord has not taken sufficient action in response to reports of antisocial behaviour. That the landlord did not respond to a reported leak in good time; and did not handle the resulting claim for …
Hyde Housing Association Limited (201914260)
Partial Maladministration
Complaint: Financial
The complaint is about: the landlord’s response to the resident’s concerns about service charges in particular relating to block charges and a play area; and complaint handling.
Hyde Housing Association Limited (202003112)
Partial Maladministration
Complaint: Information and data management
The complaint is about:
Hyde Housing Association Limited (202001615)
Partial Maladministration
Complaint: Old Complaints Handling categories
The complaint is about the landlord’s handling of the resident’s: reports of pest infestation; requests for a replacement fence; requests for tree maintenance in his rear garden; associated formal complaint.
Bolton at Home Limited (202000136)
Partial Maladministration
Complaint: Old Health and Safety categories
The resident has complained: That the landlord’s policy for gas safety checks does not comply with the rights of tenants. About the landlord’s response to concerns which were raised about gas safety checks taking place every 10 months. About correspondence …
Thirteen Housing Group Limited (201910486)
Partial Maladministration
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s application to move property; associated formal complaint.
Southern Housing Group Limited (201915929)
Partial Maladministration
Complaint: Old Complaints Handling categories
The resident has complained about the landlord’s handling of: Repairs to his boiler His concerns about the location of a picture frame in the communal hallway His reports about the communal lighting His reports of marks on walls in the …
Vivid Housing Limited (202000669)
Partial Maladministration
Complaint: Estate Management
REPORT COMPLAINT 202000669 Vivid Housing Limited 4 September 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]