Housing Ombudsman Decisions

The complaint is about the landlord’s: Handling of a boiler repair. Associated complaint handling.

The complaint is about the landlord’s response to the resident’s reports about: Damp and mould, and subsequent damage to belongings. The lounge floor.

The complaint is about the landlord's handling of: The resident’s reports of a leak at her property. The associated formal complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for a move. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.

The complaint is about the landlord’s: Response to the resident’s reports of issues with car parking. Complaint handling.

The complaint is about the landlord’s handling of the resident’s: Concerns about the level of service charges. Request for information about service charges. Concerns about communal repairs. Concerns about communal cleaning. Concerns about the management of anti social behaviour (ASB). …

The complaint is about the landlord’s handling of the resident’s: Reports of a leak and shower repairs. Formal complaint.

The complaint is about the landlord’s response to the resident’s concerns about: An unpleasant smell in the property. Having to move out of the property due to major works. The 2-week period given to move properties. This Service has also …

The complaint is about: The landlord’s response to the resident’s concerns about extractor fans. The landlord's complaint handling.

The complaint is about the landlord’s response to the resident’s: Reports of defects to her: Windows. Kitchen sink. Reports of leaks in her bathroom. Associated complaint.

The complaint is about the landlord’s handling of: reports made about the resident’s placement of his bins and its response to his request for information. the resident’s associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at his property. The associated complaint.

The complaint is about: The condition of the property when let and the landlord’s handling of associated repair issues. The landlord’s handling of the resident’s rent account. The landlord’s handling of the complaint.

The complaint is about the landlord’s handling of: The resident’s reports about repairs needed to her home. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: Request to purchase the remaining shares in his property. Associated complaint.

The complaint is about the landlord’s response to the resident’s: Requests to replace and repair the front door. Associated complaint.

This complaint is about the landlord’s handling of a boiler repair. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the associated complaints.

The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.

The complaint is about: The landlord’s handling of the resident's service charge administration. The level and reasonableness of the resident’s service charges. The landlord’s complaint handling.

The complaint is about the landlord's handling of the resident's: Reports of damp and mould. Request to be rehoused. Associated complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move.

The complaint is about the landlord’s handling of: Drainage issues. Reports of damage to the resident’s conservatory and sheds. Repairs to the kitchen floor. The resident’s concerns about a gas meter. Requests to replace a back door.

The complaint is about the landlord’s: The quality and standard of the repairs during the decant. The response to reports of damage to personal belongings. Response to reports of a water leak and the handling of subsequent remedial repairs. The …

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour and ASB in the area. Request for a housing transfer. Concerns about staff conduct. Complaint.

The complaint is about the landlord’s: Communication regarding the resident’s request to move property. Handling of outstanding repairs, namely: Faulty windows. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s: Response to reports of repairs required to a neighbour’s roof, a replacement sink, a front door, toilet and floorboards. Response to reports of a kitchen roof leak, damp and kitchen unit repairs. Handling of …

The complaint is about the landlord’s handling of: Grounds maintenance services and window cleaning costs. Queries about communal gas charges and communal cleaning charges for the resident’s building. The associated complaint.

The complaint is about the landlord’s handling of resident’s reports of defects in the new build property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of a chargeable repair to the property’s toilet. Response to the resident’s concerns about various other issues. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Reports of a gas leak. Pest control and a contaminated water tank. Repairs to the roof and electrical wiring. The formal complaint.

This complaint is about the landlord’s handling of: The resident’s request for the landlord to write off his arrears because of the anti-social behaviour (ASB) he had experienced. The resident’s request to be rehoused.

The complaint is about: The landlord’s response to the resident’s reports of damp and mould and a request to replace the wet room. The associated complaint handling.

The complaint is about the landlord’s response to the resident’s: Concern about damage to his washing machine. Request for adaptations to his property.

The complaint is about: The landlord’s response to the resident about his right to buy application. The landlord’s response to the resident about repairs and his concerns that it was forcing him out of the property.

The complaint is about the landlord's handling of concerns regarding items being stored in a communal cupboard. The Ombudsman has also considered the landlord's complaints handling.

The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of anti-social behaviour by a neighbour. The associated complaints.

The complaint is about the landlord’s handling of the resident’s concerns about: A parking ticket issued to her mother. The provision of parking permits. The length of time scaffolding was in place. The main electric gates to the building. Flooding …

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns that the landlord changed her property to supported housing without consultation.

REPORT COMPLAINT 202415634 A2Dominion Housing Group Limited 26 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have investigated the landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s report that his Velux window blind was broken. The landlord’s complaints handling.

The complaint is about the landlord’s: Response to the resident’s subject access request. Response to the resident’s communication with its contact centre. Handling of its concerns about the resident’s conduct of his tenancy. Response to the resident’s reports of harassment …

The complaint is about the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling.

The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about the ground maintenance service being provided. Associated complaint.

REPORT COMPLAINT 202312182 Anchor Hanover Group 20 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s handling of: Repairs to the communal gate. Service charges.

The complaint is about the landlord’s handling of: The resident’s reports of a rodent infestation. The resident’s dissatisfaction with a contractor’s behaviour at the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports about: Repairs to radiators in the bathroom, bedroom, associated damage, and increased energy usage at the property. A radiator to be installed in the living room. The slabs to …