Housing Ombudsman Decisions

The complaint is about the landlord’s response to: The resident’s reports of leaks, damp, and mould in the property. The resident’s concerns regarding her rent arrears. The Ombudsman has also investigated the landlord’s handling of the complaint. In its stage …

The complaint is about the landlord's handling of the resident’s reports about other residents placing bins in a position which restricted access to her property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and associated repairs. The complaint.

The complaint is about the landlord’s handling of: The resident’s request for a repair to his taps, and later adaptation request. The resident’s complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp, mould and poor ventilation. The resident’s reports of an ant infestation. The resident’s concerns about patio repairs.

The complaint is about the landlord’s response to the resident’s reports of repairs to: Remedy structural issues. The bathroom. Kitchen units. Living room window. Storage heaters. We have also considered the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of: Her reported concerns about anti-social behaviour. Her reported concerns about noise nuisance from local bars. Her reported concerns about the hot water supply. Her reported concerns about heating. A statutory overcrowding …

The resident’s complaint is about: The landlord’s response after March 2022 to the resident’s dissatisfaction with the costs for communal lighting. The landlord’s response prior to March 2022 to the resident’s dissatisfaction with the costs for communal lighting. The increase …

The complaint is about the landlord’s handling of the resident’s: Reports of issues with the intercom system. Complaint.

The complaint is about the landlord’s handling of: The resident’s reports of a leak which affected her flat. The complaint.

The complaint is about the landlord’s: Response to the resident’s dissatisfaction regarding service charge costs. Handling of the resident’s subject access request (SAR). Handling of the resident’s reports its staff recorded a visit in her home. Response to the resident’s …

The complaint is about the landlord’s handling of the resident’s: Reports of outdoor lighting. Reports of uneven garden slabs. Associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and repairs. The resident’s request to access a storage cupboard. The resident’s concerns about the safety of the garden. The complaint.

The complaint is about the landlord’s handling of: the resident’s reports of parking issues. the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports about the condition of the windows and her request for replacement. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: Communication. Request for a reasonable adjustment. Concerns about his neighbourhood response officer. Repair requests and concerns regarding the condition of his property. Request for a management transfer.

The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the communal bike store. Request for compensation following the theft of her bike.

The complaint is about the landlord’s handling of: The resident’s rehousing request. The complaint.

The complaint is about the landlord’s handling of the resident’s: Assignment applications. Succession application. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the repair to an extractor fan. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of the resident’s: reports of no heating and hot water in the property and associated repairs. reports of repairs to the balcony door. report of staff misconduct. complaint.

The complaint is about the landlord’s handling of the resident’s reports of issues with being able to access the gas meter to obtain readings and associated repairs to a communal light. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of the residents: Reports of a leak from the roof. Concerns about the firewall in the attic. Associated complaint.

The complaint is about the landlord’s response to the resident’s reports of: Multiple repairs in the property. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s housing application.

The complaint is about the landlord’s handling of reports of damp and mould, the associated repairs, and requests to replace the bathroom. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Enquiries about service charges. Associated complaint.

The complaint is about the landlord’s: response to the resident’s reports of damp in the bathroom and kitchen. advice about internal doors. communication about replacing the kitchen. complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of repair issues, including insulation, windows, and soffits. Complaints handling.

The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the property. Radon exposure and their request for the landlord’s policy on this. An incident involving the resident and its operative. We have also …

The complaint is about the landlord’s handling of: Kitchen improvement work. Bathroom improvement work. Damp, mould and insulation work. The resident’s reports about his front and back doors. The resident’s complaint.

The complaint is about: The condition of the property upon letting. The landlord’s handling of outstanding repairs identified at the viewing (unrelated to cracks, damp, mould, and water ingress). The landlord’s response to the resident’s reports about damp, mould, and …

The complaint is about the landlord’s response to: The resident’s report of damp and mould in the property. The resident’s request for it to relocate and replace radiators in the property. This investigation has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property when moving in. Reports of leaks, damp, and associated repairs within the property. Associated complaint.

The complaint is about the landlord’s handling of the resident’s request for an outside tap. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests to be transferred to a more suitable property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Associated complaint.

The complaint is about the landlord's handling of the resident’s reports about: A leak, damp and the subsequent repairs. Power outages in the property.

The complaint is about the landlord’s response to the leaseholder’s report of a leak. We have also investigated the landlord’s handling of the associated complaint.

The complaint is about the resident’s report of a leak causing damp and mould at the property. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: repairs to the skirting boards at the property. repairs to the plastering at the property. the associated complaint.

The complaint is about the landlord’s handling of the resident’s: Request for details of her service charge costs. Concerns about the standard of cleaning in the communal areas.

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. The kitchen sink needing to be replaced. Works needed to the loft, including renewal of the loft insulation and a hole in the party wall. …

The complaint is about the landlord’s handling of: The resident’s reports of issues within his property, including damp and mould, and asbestos. The resident’s reports of no gas supply and subsequent lack of heating and hot water in his property. …

The complaint is about the landlord’s handling of the resident’s: Repairs and improvements to the property, including: heating and boiler repairs. toilet repairs. bathroom repairs. kitchen repairs and renewal. window renewal. attendance of repair appointments. communication. Concerns about staff and …

The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also considered the landlord’s handling of the: Resident’s request for a permanent transfer to alternative accommodation. Associated complaints.

The complaint is about the landlord’s handling of repairs to address a roof leak at the property and replacement of a dormer window. The Ombudsman has also investigated the landlord’s complaints handling.

The complaint is about the landlord's handling of: The resident's reports of no heating and hot water, a leak and the level of compensation offered. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: concerns that he had been treated less favourably than other users of the car park with regards to the landlord’s refusal to issue him a parking permit. transfer requests. associated …

The complaint is about the landlord’s handling of: The resident’s reports of ongoing antisocial behaviour (ASB) and noise. The complaint.