Housing Ombudsman Decisions

Decision Case ID 202346833 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident has mental health conditions, which the landlord […]

Decision Case ID 202436798 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lived at the property, a 2-bedroom ground floor flat, […]

Decision Case ID 202504817 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident has lived in the property, a 2-bedroom flat, since […]

Decision Case ID 202503727 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 2-bedroom flat with […]

Decision Case ID 202503843 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 4-bedroom house with her son. The […]

Decision Case ID 202438858 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 1-bedroom bungalow. She succeeded the tenancy in 2013. […]

Decision Case ID 202433548 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident holds an assured tenancy. He moved to the 1-bedroom […]

Decision Case ID 202320063 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The property is a mid-terraced house and the resident has lived there since […]

Decision Case ID 202347345 Decision type Investigation Landlord Trent & Dove Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident is vulnerable due to a blood pressure […]

Decision Case ID 202321097 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The property is a 2- bedroom house. The resident told the landlord in […]

Decision Case ID 202422555 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident moved into a new build 2 bedroom bungalow in December […]

Decision Case ID 202450956 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lives in the property and has medical conditions, which […]

Decision Case ID 202506388 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lives in a house with his wife and daughter. The […]

Decision Case ID 202414314 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lived in a second-floor flat within a block of 6 […]

Decision Case ID 202507569 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident has cancer and she reported to the landlord antisocial behaviour […]

Decision Case ID 202441461 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident lived in the property with her son who […]

Decision Case ID 202448157 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident reported a reoccurrence of damp and mould, just prior to a […]

Decision Case ID 202415144 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident moved into her house via a mutual exchange. […]

Decision Case ID 202428785 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The resident experienced a flood from pipes in his bathroom which caused […]

Decision Case ID 202423293 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background The property is a 2-bedroom flat in a block. The resident has advised […]

Decision Case ID 202332134 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a 1-bedroom flat. Following a survey in May […]

Decision Case ID 202507040 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident told the landlord she was experiencing anti social […]

Decision Case ID 202440604 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 November 2025 Background At the time of the complaint, the resident lived in a […]

Decision Case ID 202503628 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives in a ground floor 2 -bedroom property. He […]

Decision Case ID 202422387 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident lives with her 3 young children. She says 2 of […]

Decision Case ID 202347588 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 and reissued on 3 March 2026 Background The elderly resident lives alone […]

Decision Case ID 202413754 Decision type Investigation Landlord Cheshire Peaks & Plains Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 2-bedroom property […]

Decision Case ID 202428948 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background In July 2024 the landlord started work to install a wet […]

Decision Case ID 202419667 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a 3 bedroom house with her adult son […]

Decision Case ID 202344850 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives with her children, including a newborn. She reported a […]

Decision Case ID 202336098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The property is a 2-bedroom house. It was built in July 2022 […]

Decision Case ID 202346216 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 November 2025 Background The resident moved into the property in September 2022. She […]

Decision Case ID 202330650 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident works as a childminder from her home. She experienced […]

Decision Case ID 202406843 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident lives with her child in a flat […]

Decision Case ID 202502697 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 November 2025 Background The resident reported issues with repairs and the garden at […]

Decision Case ID 202503656 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a flat. She reported a sewage smell […]

Decision Case ID 202316491 Decision type Investigation Landlord Peter Bedford Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident has been a tenant with the landlord […]

Decision Case ID 202438607 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident raised a disrepair case and following a pre-action settlement the landlord […]

Decision Case ID 202404575 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a ground floor flat with her 2 […]

Decision Case ID 202334887 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident complained to the landlord about damage caused […]

Decision Case ID 202417064 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives with her family in a flat. She complained about ongoing […]

Decision Case ID 202509495 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident has been a tenant of the landlord since July […]

Decision Case ID 202311046 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident is an assured tenant of the landlord which […]

Decision Case ID 202309930 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident is a tenant of the landlord since 14 October […]

Decision Case ID 202444532 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has lived in a second floor flat since December 2023. […]

Decision Case ID 202407301 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has complained about the increased weekly service charges for […]

Decision Case ID 202446571 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The property is a new build, 3-bedroom semi-detached house that the […]

Decision Case ID 202414070 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 14 November 2025 Background The resident lives in a […]

Decision Case ID 202215556 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured tenancy Date 20 November 2025 Background The resident was unhappy with the landlord’s actions following a […]

Decision Case ID 202223256 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14/11/2025 Background The resident lives in a 3-bedroom flat, comprising lower and ground […]