Housing Ombudsman Decisions

This complaint is about the landlord’s response to: The resident's reports of repairs to their bathroom. The resident’s concerns that the communal gardens and bin areas were not being regularly maintained and fly tipping. The resident’s concerns about the standard …

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and concerns of domestic abuse. Request for a managed move. The associated complaint.

The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.

The complaint is about the landlord’s: handling of communal grounds maintenance services. complaint handling.

The complaint is about the landlord’s: Handling of reports of a faulty boiler. Response to the resident’s request for compensation for her energy usage. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s reports of loss of heating and hot water. Complaint handling.

The complaint is about the landlord’s handling of: The resident’s request about a named operative attending his property. A ‘warning marker’ on the resident’s records. A disclaimer form it asked the resident to sign before repairs commenced.

The resident’s complaint is about the landlord’s: Licensing of parking bays. Response to his concerns about alterations to the layout of a car park. Recovery of the costs of a new door entry system through service charges. Complaint handling.

The complaint is about the landlord’s: Handling of a payment from an insurance claim in 2023. Response to repair issues raised after 21 June 2024, including: The resident’s request for a temporary decant in September 2024. Reports of rotten windows. …

The resident’s complaint is about the landlord’s handling of: Defect repairs. Her concerns about the location of a radiator. Bathroom adaptations.

The complaint is about the landlord’s handling of: Damp and mould and window repairs at the resident’s property. The reimbursement of the resident’s damaged belongings. Fire safety concerns including cladding. Concerns about the communal areas including the outside space and …

The complaint is about the landlord’s handling of: The temperature of radiators at the property. Reports of damp and mould. Reports of repairs to the front door, rear guttering, kitchen electrics, and a step. Reports of a woodlice infestation. Request …

The complaint is about the landlord’s handling of: Repairs to a leaking roof window, a roof or guttering leak, and to re-enamel the bath. The resident’s reports of damp. The resident’s request for a new kitchen, bathroom, boiler, triple glazing, …

The complaint is about the landlord’s response to the resident’s reports of: Noise and antisocial behaviour (ASB). ASB affecting other residents. Pets causing a nuisance in communal areas. Poor staff conduct. This report has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s request for compensation following damage to her electric bike. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: Repairs to the drainage pump in the resident’s wet room. The associated complaint.

The complaint is about: the impact of repair issues on the resident’s health. the landlord’s handling of: reports of concerns about subsidence, the kitchen flooring and a leak. the complaint.

The resident’s complaint is about the landlord’s response to his reports of roof leaks. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Request for repairs to his flat. Request for repairs to the building. Reports about the upkeep of communal areas.

The complaint is about the landlord’s handling of the resident’s complaints about: Increases in rent. The landlord’s setting of a fixed service charge. The landlord’s implementation of an unacceptable behaviour agreement. The standard of communal garden and grounds maintenance. The …

The complaint is about the landlord’s handling of:

The complaint is about the landlord’s handling of: Anti-social behaviour (ASB). Communal door entry repairs. The Ombudsman has also investigated the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the property. His complaint.

The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request for a management transfer. The resident’s reports regarding the standard of communal cleaning. The resident’s concerns about the previous management transfer in …

The complaint is about the landlord’s: Handling of the resident's reports of antisocial behaviour (ASB). Response to the resident's concerns regarding its supported living accommodation residents being vetted, checked on, and provided with support. The Ombudsman has also considered the …

The complaint is about the landlord’s handling of: Damp and mould. The resident’s authorisation for her son to act on her behalf. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s rehousing application. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.

The complaint is about the landlord's handling of: Repairs to the property. Reports of damp and mould. The associated complaint.

The complaint is about the landlord’s handling of: A window repair. Damp and mould.

The complaint is about the landlord’s response to the resident’s reports about: Damage to a fence and trees. The associated formal complaint. Slippery concrete.

The complaint is about the landlord’s handling of: Allegations of harassment and reports of antisocial behaviour (ASB). The associated complaint.

The complaint is about the landlord’s handling of: The resident’s request to cancel their tenancy. The associated complaint.

The complaint is about the landlord’s: handling of damp and other repairs in the property. repair to a blocked toilet in May 2022. administration of appointments. response to the resident’s request for compensation. response to the resident’s concerns about staff …

The complaint is about: The landlord’s handling of the resident’s reports of damaged flooring following a leak. The landlord’s handling of the resident’s request for information about the increase in the rent and service charges. The landlord’s handling of the …

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and her request for compensation. The landlord’s handling of repairs to the resident’s bathroom.

REPORT COMPLAINT 202014614 Jigsaw Homes Group Limited 17 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s handling of: The termination of the resident’s licence agreement. The resident’s report of the use of force during eviction.

This complaint is about the landlord’s handling of: The resident’s request for it to complete a pathway repair. The associated complaint.

The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request for a management transfer. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Faults with the resident’s mechanical ventilation system. The resident’s report of smells from a bathroom drain. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the: Resident’s concerns the fence she installed might lead to her eviction. Outstanding repairs in the resident’s property, including for damp and mould. Resident’s reports of antisocial behaviour (ASB). Resident’s request to …

The complaint is about the landlord’s handling of the resident’s: Roof repairs. Reports of damp and mould. Reports of antisocial behaviour (ASB). Request for a management transfer. Formal complaint.

The complaint is about the landlord’s handling of: Repairs to the flooring in the upstairs bathroom and downstairs wet room. Reports of damp and mould. Reports of a rat infestation. The complaint. The landlord operated a 2-stage complaints policy. The …

The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and related outstanding repairs. Complaint. This report has also assessed the landlord’s record keeping.

The complaint is about the landlord’s response to the resident’s concerns about the security of the block. We have also considered the landlord’s handling of the associated complaint.

The complaint is about: the impact of repair issues on the resident and her daughter’s health. the landlord’s: response to reports of a leak in the property, handling of repairs and the resident’s request to be decanted. response to repair …

The complaint is about: The landlord’s handling of the resident’s reports of mice in his property and the associated repairs. The landlord’s handling of a neighbour nuisance complaint made by the resident in 2021. The landlord’s response to the resident’s …

The complaint is about the landlord’s handling of the resident’s: Request for kitchen repairs. Associated complaint.

The complaint is about the landlord’s handling of: A homelessness prevention grant application and related property transfer. Costs the landlord has requested for: Replacing two doors. Repairing a hole in the hallway door. Clearing the garden and house. Court costs. …