Housing Ombudsman Decisions

The resident’s complaint is about the landlord’s handling of repairs and his complaint.

The complaint is about the landlord’s handling of: Repairs to the resident’s heating. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s housing application. A pest infestation in the resident’s property. The resident’s reports of unacceptable staff conduct demonstrated by the Housing Officer.

The complaint is about: The landlord’s handling of repairs to the guttering at the resident’s property and its response to the resident’s reports of damp and mould. The landlord’s handling of the installation of a kitchen extractor fan. The landlord’s …

The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request to be rehoused, including whether the landlord has considered her vulnerabilities when assessing whether she should be rehoused. An infestation of pests.

The complaint is about the: The landlord’s handling of the resident’s reports about her neighbour throwing food in the garden which attracted pests and vermin. The landlord’s complaint handling.

The complaint is about: the compensation offered to the resident by the landlord for the loss of heating and hot water. the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour. The resident’s request for a sound-proofing assessment. The resident’s request for rehousing.

The complaint is about the landlord’s response to the resident’s reports about: Leaks. Lifts. Complaint handling.

The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of the property including her understanding that it was in a noise-controlled area. Handling of the resident’s reports of various repair issues including those relating to …

The complaint is about the landlord’s response to: The resident’s reports of water ingress. The resident’s reports concerning the lift shaft, broken Perspex, trees outside the property and damp and mould. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: The level of compensation following leaks and associated damage from a boiler repairs. Complaint handling through its internal complaints process.

The complaint is about: The landlord’s handling of the resident’s reports of water ingress, damp, and other repairs to the property. The landlord’s handling of the resident’s temporary decant and his request for a permanent move. The landlord’s complaints handling.

The complaint is about the landlord’s response to the resident about: issues with the water pressure and temperature. damp and mould and a request for a surveyor inspection. The Ombudsman has also considered the landlord’s complaints handling.

The resident’s complaint was about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s concerns regarding the removal of the neighbour’s garden wall. The landlord’s complaint handling.

This complaint is about the landlord’s handling of the: repairs to the front door report of the conduct of the operatives repairing the front entrance door report of the conduct of its staff resident’s reports of anti- social behaviour and …

The complaint is about: The landlord’s response to the resident’s requests for a breakdown of the service charge spend for the financial year 2018/19. The proportion of the service charges paid by the resident and the level of the landlord’s …

This complaint is about the landlord’s handling of the: resident’s reports of the outstanding repairs required to the property resident’s request to be transferred. the related complaint.

This complaint is about: How the landlord handled the resident’s personal data. The landlord’s response to: The resident’s reports of ASB by her neighbours. Allegations of ASB made about the resident by her neighbours. The landlord’s handling of the associated …

This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; adaptations to the resident’s property; the related complaint.

This complaint is about the landlord’s handling of the resident’s reports of: repairs required to the electrics in the property including the associated removal of asbestos material. clearance of rubbish from the garden the related complaint.

The complaint is about: The landlord’s response to the resident’s reports about its responsibility for repairs and maintenance in the grounds of his estate under the terms of his lease. The landlord’s handling of the resident’s reports of communal repairs …

This complaint is about: Whether the resident was given the opportunity to postpone the works to her bathroom in January 2021. A discrepancy between the Risk Assessment and Method Statement for those works. Rubbish being left in the resident’s property …

The resident has complained about: The landlord’s response to reports of ASB and counter allegations. The landlord’s handling of his concerns about staff conduct.

The resident has complained about: The landlord’s response to the complaint about the incorrectly registered gas meters. The landlord’s response to the complaint about the management of the building. The landlord’s response to the questions about the service charges. The …

The complaint is about the landlord’s response to the resident’s: reports of rubble in her rear garden; concerns about the landlord’s operatives attending unannounced; reports of a rodent infestation; request to for a property transfer. The complaint is also about …

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould within the property. Repairs needed to the communal lifts within the building and the support offered to the resident. The resident’s request for a management …

The complaint is about the landlord’s: Handling of the resident’s concerns regarding the temperature in one of the bedrooms in the property. Complaint handling.

The complaints referred to this Service are about: Rent and service charge increases since the start of the resident’s tenancy and the landlord’s administration of the resident’s rent account. The landlord’s decision to serve a Notice of Seeking Possession (NOSP) …

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of being exposed to Covid-19 by a contractor . Repairs required in the resident’s former property. The associated complaint.

The resident complains about the landlord’s handling of: Repairs to the lino flooring in the shower room. Repairs to the communal main entrance door. Their concerns about the condition of the bin store and communal areas. Reports of a mouse …

This complaint is about the landlord’s: handling of a rat infestation; response to the resident’s request for garden works; handling of various reported repairs to the property’s plumbing and heating systems; handling of the resident’s concerns around anti-social behaviour (ASB); …

The complaint is about the landlord’s handling of: Repairs to the resident’s heating and hot water system and the level of compensation offered. The associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of damage to her belongings. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of rubbish removal.

The complaint is about: The landlord’s handling of the resident’s reports of damp and repairs required to fencing and windows at the property. The landlord’s handling of the resident’s concerns about the condition of a vacant, neighbouring property. The landlord’s …

The complaint is about: The action taken by the landlord in response to reports of Anti-Social Behaviour (ASB), including the proposed installation of a gate and CCTV. The landlord’s handling of reports of noise, smoke, and odours from neighbouring commercial …

The complaint is about the landlord’s: Response to the resident’s reports of a leak in her bathroom Complaint handling (including the level of compensation it awarded)

The complaint is about the landlord’s response to: The resident’s concerns about the state of repair and security of communal doors, the resident’s reports of fly tipping and to the resident’s concerns regarding communal cleaning. The resident’s request for information …

The complaint is about: The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) and noise reports. The landlord’s complaint handling.

This complaint is about the landlord’s handling of: the resident’s reports of damp to his bedroom and living room; drainage repairs reported by the resident; the resident’s reports of window and door repairs needed to improve his security; the resident’s …

The complaint is about: The landlord’s handling of the resident’s request for a replacement front door and frame. A welfare check. Information held on file The landlord’s complaint handling.

The complaint is about: The landlord’s handling of repairs at the resident’s property. The landlord's response to the resident’s assertion that his property was illegal and in breach of the Decent Homes Standard, the Building Act 1984, and unsafe in …

The complaint is about the landlord’s response to: The resident’s report of a leak at her property. The associated complaint.

The complaint is about the landlord’s response to the resident’s reports about: Cleaning services not received. Repairs to the ventilation system. ASB in the communal areas. The complaint handling.

This complaint is about the landlord’s handling of: the resident’s attempt to sell his property; the resident’s fire safety concerns; its buy back of the resident’s property; the related complaint.

The complaint is about:

This complaint is about the landlord’s response to: the resident’s report of human waste coming through the ventilation unit in the bathroom. the related complaint

The complaint is about: The landlord’s handling of the resident’s reports concerning anti-social behaviour.(ASB) The landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s reports of a repair to the boiler following a leak in February 2021. Handling of the resident’s reports of a repair to the boiler in October 2020. Handling of the …

This complaint is about the landlord’s response to the resident’s concerns: regarding the registration of the building as a safe house regarding her reports of anti-social behaviour regarding her request for a property transfer the related complaint