Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s: claim for damages to his personal belongings. reports of damp and mould in the property, including the quality of repair works. The Ombudsman has also taken the decision to consider …

The complaint is about the landlord’s handling of: The resident’s reports of required repairs, roof repair, and planned roof replacement. Request for a kitchen upgrade. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Damp and mould and related repairs. The resident’s reports of personal injury cause by the presence of damp and mould. The resident’s right to buy application. The Ombudsman has also considered the …

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports of a leaking toilet at the property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s water charges. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the leaseholder’s report that a storage heater was not working. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for rehousing.

The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the property. Damage caused by its contactors to her possessions. This investigation has also considered the landlord’s complaints handling.

The complaint is about: The landlord’s handling of the resident’s concerns about housing points she had been awarded and the property bidding process. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour The landlord’s handling …

The complaint is about: the impact of black mould on the resident’s health. the landlord’s handling of: reports of leaks, damp and mould at the property. the complaint.

The complaint is about the landlord’s: proposal to carry out works outlined in a section 20 notice. handling of leaks in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of leaks causing damp, mould and damage to possessions. The landlord’s handling of the resident’s report of a lack of heating. The landlord’s handling of the associated complaints.

REPORT COMPLAINT 202344413 Birmingham City Council 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s handling of: The resident’s reports of no heating and hot water related to the communal boiler and the heating charge she pays for this. The resident’s concerns about increases to her heating charges.

The complaint is about the landlord’s response to the resident’s: Requests for aids and adaptations in the property. Reports of damp and mould in the property. Associated complaint.

The complaint is about the landlord’s handling of reports of the slow flow of hot water. The complaint is also about the landlord’s handling of the complaint and resolution offered.

The complaint is about the landlord’s handling of: A problem with the resident’s kitchen sink. The resident’s reports of dissatisfaction with the standard of communal caretaking. Repairs to a communal door lock. The resident’s reports of antisocial behaviour (ASB). A …

The complaint is about the landlord’s handling of: The repairs at the property. The associated complaint.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the resident’s reports that the damp and mould damaged her personal possessions. The Ombudsman has also considered the landlord’s complaint …

The complaint is about the landlord’s response to: the resident’s reports of antisocial behaviour (ASB), including her request for a copy of an acceptable behaviour agreement (ABA). the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB); issues with the intercom system, and communal lift. The Ombudsman has also considered the landlord’s complaint handling.

The resident’s complaint is about: The condition of the property when let to her and the landlord’s handling of the remedial works. The landlord’s response to her request for it to install a shower. The landlord’s handling of her complaint.

The complaint is about the landlord’s handling of: Boiler repairs and replacement. Stack pipe repairs. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s dissatisfaction about its proposal to install a condensing boiler. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about how the landlord responded to the resident’s requests for it to: Renovate the kitchen, bathroom, and roof. Install a back-gate in the garden. Relocate the boiler. Repair faulty brickwork at the rear of the property. The …

The complaint is about the landlord’s response to the resident’s request for: Emergency accommodation. Compensation. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of:

The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. Damp and mould.

The complaint is about the landlord’s response to: reports of a leak. reports of delays in providing information concerning the sale of the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

This complaint is about the landlord’s handling of repairs in the resident’s property, including: Damp and mould. Window repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s:

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould affecting her property. A temporary decant.

The complaint is about the landlord’s handling of: the resident’s mutual exchange. a repair to an electrical socket in the kitchen. reports of antisocial behaviour. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s …

The complaint is about the landlord’s handling of: Reports of loss of heating and hot water. Reports of damp and mould. The complaint.

The complaint is about the landlord’s handling of: Reports of leaks, damp and mould. The complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of noise and antisocial behaviour. Request for a managed move. Associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s rehousing application. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s: handling of fence repairs. response to the resident’s concerns about a structure in a neighbouring garden.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of a leak, and associated repairs. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: reports of repairs; reports of damp and mould; associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s handling of the resident’s reports of anti-social behaviour (asb). The landlord’s regard for the needs of the resident’s household The landlord’s handing of the resident’s …

The complaint is about the landlord’s response to the resident’s reports about: Overcrowding in the property. Damp and mould. The boiler. Repairs throughout her home.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Report of a faulty front door threshold. Compensation request. The associated complaint handling.

The complaint is about the landlord’s: Response to the resident’s kitchen adaptation request at the property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s: Concerns about asbestos linked to plastering works. Reports of damp and mould and associated repairs. Reports of repair issues relating to electrics. Reports of repair issues with a kitchen worktop.

The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and requests for associated plastering works. Associated complaint.

The complaint is about: The landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the adjoining neighbour (neighbour A). The allegations of ASB made against the resident by the downstairs neighbour (neighbour B). The resident’s reports of ASB …

The complaint is about the landlord’s handling of: Repairs to the communal areas. Reports of damp and mould in the property. Reports of overcrowding and her concerns about the landlord’s transfer list. Reports of antisocial behaviour (ASB). The associated complaint.

The complaint is about the landlord’s: Handling of noise reports about the resident. Decision not to replace the resident’s front door.