Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: Heating and hot water repairs. The resident’s service charge queries. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of an infestation of rats and mice.

The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to the resident’s reports of the property being overcrowded. Response to the resident’s reports of anti-social behaviour (ASB). Complaint handling.

The complaint is about the landlord’s: Administration of the resident’s service charge account. Handling of the resident’s reports of a repair to the communal lift. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of bedbugs. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s concerns in respect of moving to the property and the handling of repairs. Response to the resident’s reports of issues with the boiler. Knowledge and information management. Complaint handing.

The resident’s complaint is about the landlord’s handling of: Damp and mould. Repairs to a storage heater. Overcrowding in the property. His complaint.

The complaint is about the landlord’s handling of the resident’s: Request for repairs to a boundary wall and fencing. Associated formal complaint.

The landlord’s response to the resident’s: reports about damp and mould in the property; request for a mutual exchange. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s concerns about her medical assessment. Handling of reports of ventilation issues at the property. Complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of delays in installing adaptations in his home. Associated formal complaint.

The complaint is about the landlord’s handling of the resident’s: request to be rehoused, and associated staff conduct; concerns regarding rent arrears; associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the complaint handling in this case.

The complaint is about the landlord’s: Handling of reports of damp and mould in the property, and the associated repairs. Complaint handling.

The complaint is about the landlord’s handling of: the resident's queries about the service charge for 2021-22 including her request for a breakdown of the actual costs. the resident’s complaint.

The complaint is about the landlord’s: Handling of window repairs and associated reports of damp and mould . Complaint handling.

The complaint is about the landlord’s handling of: Repairs to the dishwasher, washing machine and underfloor heating repair. An infestation of mice. A repair to a leaking waste pipe and hole in the living room wall. The Ombudsman has also …

The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of the property being affected by draught and cold. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of various repairs caused by a leak. The associated complaint handling.

The complaint is about the landlord’s handling of: Heating repairs. Bedroom window repairs. The resident’s formal complaint.

This complaint is about the landlord’s handling of: Outstanding repairs, including damp and mould in the property. Reports of no heating and hot water in the property. The associated complaint.

REPORT COMPLAINT 202316059 London & Quadrant Housing Trust (L&Q) 21 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

The complaint is about the landlord’s handling of the resident’s: Reports of window repairs and queries relating to replacement windows. Reports of antisocial behaviour (ASB). Complaints. The Ombudsman has also assessed the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s: Reports of outstanding works relating to subsidence of the property. Request for permanent rehousing instead of a temporary decant. Reports of a roof leak and associated damp and mould. Associated …

The complaint is about the landlord's handling of: Repairs to the front metal gate obstructing access to and from the property. A request to install a stair banister and a wheelchair ramp. Reports of a pest infestation. A leak from …

This complaint is about: The landlord’s management of patio door repairs. The landlord’s response to reports of an ongoing sewage leak.

This investigation is about: The landlord’s response to the resident’s complaint about one of its officers. The landlord’s complaint handling.

The complaint is about the landlord’s handling of: Reports of heating and hot water loss. Reports of gas leaks. A report of a damaged tumble drier and a boiler leak. Reports of boiling water causing burns from the shower. Reports …

The complaint is about the landlord’s: Handling of a back door replacement. Handling of the resident’s rehousing request. Complaint handling.

The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the windows. Damp and mould. A pest issue. The Ombudsman has also investigated the landlord’s handling of the complaint and the level of compensation offered.

The complaint is about the landlord’s handling of the resident’s reports of a leak in the property and the associated damage caused. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.

The complaint is about the landlord’s handling of:

The complaint is about: the landlord’s handling of the resident’s reports of repairs. the landlord’s handling of the associated complaint.

The complaint is about: The installation of fiber-optic cables. The level of compensation offered by the landlord in respect of the complaint about a noisy boiler and the loss of heating and hot water. The Ombudsman has also considered the …

The complaint is about the landlord’s handling of: The resident’s reports of repairs required in the property’s kitchen. The resident’s reports of a rodent infestation. The associated formal complaint.

The complaint is about the landlord’s handling of: Reports of draughts from the bedroom windows. The complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof resulting in damp and mould in the property. Associated formal complaint.

The complaint is about the landlord’s handling of anti-social behaviour (ASB) reported by the resident. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Concerns about wheelchair accessibility and request for adaptations. Reports of delays in repairing a gate. Associated formal complaint.

The complaint is regarding the landlord’s handling of a reported noise nuisance. The landlord’s complaint handling has also been investigated.

The complaint is about the landlord’s handling of: Various repairs in the resident’s home, including but not limited to: Roof and guttering repairs. A boiler repair. Repairs to cracked stair treads. Bathroom repairs. A repair to the party wall in …

The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the balcony door. Repairs following a bathroom leak. Repairs to communal windows Overflowing bins and grounds maintenance. The associated complaint. Repairs to the communal entrance door.

The complaint is about the landlord’s response to reports of repairs within the property, mainly a broken shower head and blocked waste pipe. The Ombudsman has also considered the landlords complaints handling and record keeping.

The complaint is about: The landlord's handling of the resident's reports about repairs in her property including: damp and mould. a collapsed ceiling and associated structural issues. The landlord’s complaint handling The Ombudsman has also considered the landlord’s record keeping.

The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Fly-tipping in the communal garden. An authorised shed in the communal space. Pests. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for windows to be replaced. Concerns about racism and discrimination. Concerns about being decanted. Formal complaint.

The complaint is about the landlord’s handling of: The request for remedial repairs to the kitchen extractor fan. The replacement of the kitchen sub floor. The request for replacement of the shower cubicle in the downstairs bathroom. The request for …