Housing Ombudsman Decisions

The complaint is about the landlord’s: response to the resident’s queries regarding the level of his rent; request that the resident remove a fence at his property; complaints handling.

The complaint is about the landlord’s response to the resident about: The concerns about fire safety and the removal of fire extinguishers. The completion of a person-centred fire risk assessment. The request for a copy of a fire risk assessment. …

This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; a warning letter it sent to the resident; the related complaint.

The complaint is about: The landlord’s handling of the resident’s reports of an overflow pipe leak. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports about a leak. The landlord’s associated complaints handling has also been investigated.

The complaint is about the landlord’s: response to the resident’s enquiry regarding service charge invoices; complaints handling.

The resident’s complaint is about: The landlord’s pursuit of service charges to be paid in accordance with the lease; The landlord’s handling of capital works to the property, including the appointment and management of the contractor; and The landlord’s handling …

The resident complains about the landlord's handling of: Their reports of an unsecure satellite dish in 2015, reports of damage to the conservatory roof related to this in 2016, and a subsequent claim for compensation. A leak from the conservatory …

The complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Repairs to a leak in the resident’s property.

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The landlord’s handling of the installation of a trellis on the resident’s fence. The landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of uneven flooring at the property. The landlord’s handling of adaptations to the resident’s front door. The landlord’s handling of repairs to a blocked drain in the wet room …

The complaint is about the landlord’s handling of: The resident’s reports of the poor condition of her bathroom. The associated complaint handling.

The complaint is about the landlord’s response to the resident’s reports about repairs.

The complaint is about the landlord’s handling of: A request from the resident. The formal complaint.

The complaint is about the landlord's: Handling of the resident’s request for a new kitchen. Response to the resident’s concerns about asbestos.

This complaint is about the landlord’s handling of

This complaint is about the landlord’s handling of: the resident’s reports of water ingress to his living room; the related complaint.

The complaint is about the landlord’s response to the resident’s reports about: Painting works to the exterior of the property. A roof leak. Garden works. The height of his kitchen unit.

The complaint is about: The landlord’s handling of issues with the drainage system at the resident’s property. The landlord’s complaints handling.

This complaint is about the landlord’s: Response to a rat infestation at the property; Response to the resident’s related request to cover the property’s garden with flagstones; complaint handling.

The complaint is about the landlord’s response to the resident’s: reports of a boiler leak; request for a combination (combi) boiler.

The complaint is about: The landlord’s administration of the resident’s rent account including arrears The landlord’s decision to offset his compensation against his rent account

The complaint is about: the amount of compensation offered by the landlord in relation to repair works following the resident’s reports of a leak; delays to the landlord reinstating the resident’s lighting following the repair works.

The resident’s complaint is about the landlord’s handling of: Various repairs to the communal areas, in particular to the lobby door, windows and the lift. Delays responding and its level of care and service.

The complaint is about: the landlord’s handling of the resident’s reports of repairs required to the bathroom, including its decision not to replace the bathroom following the Right to Buy (RTB) application. the landlord’s handling of the formal complaint.

The complaint is about the landlord’s handling of:

The complaint is about the landlord's handling of: The resident’s reports of noise nuisance. The associated complaint.

The complaint is about: The landlord’s handling of the resident’s report of pest infestation in her property. The landlord’s handling of proofing works to her property. The landlord’s complaint handling.

The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s reports of inadequate heating and insulation at the property. The landlord’s handling of the resident’s report of damp at the property. …

The resident has complained about: The landlord’s handling of repairs to her property, in particular repairs to the intercom / buzzer, a leak through the skylight window, a faulty shower, and the heating system. The landlord’s Covid-19 ‘No Visitor’ policy …

The complaint is about the landlord’s handling of the resident’s reports of flooding in the property.

The complaint is about the landlord’s response to: A rat infestation at the resident’s property and her request for compensation. The replacement of loft insulation affected by rat droppings and urine. The replacement of a drain due to age. Repairs …

The complaint is about: The landlord’s handling of the resident’s reports of defects within the property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and aggressive behaviour by his neighbour’s dog. The associated complaint handling.

The complaint is about the landlord’s response to the resident’s: reports of a roof leak; request for a replacement door. The Ombudsman has also identified the landlord’s complaints handling as an area for investigation.

The complaint is about: The landlord's handling of the resident's reports of antisocial behaviour (ASB) in a multi-use games area. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of: Mould. Window repairs. A crack in the ceiling.

The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request to install a security gate. Formal complaint about these matters.

This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint.

The complaint is about the landlord’s: Handling of repairs to the resident’s shower. Complaint handling.

The complaint is about - The landlord's response to the res ident’s report of a leak . The landlord's response to the resident’s reports of damp and mould in her property. The landlord's response to the resident’s request for dehumidifiers. …

This complaint is about: The landlord’s response to the resident’s concerns about the condition of the garden; The landlord’s response to resident’s reports of a leaking bath; The landlord’s response to resident’s reports of various repairs to the building’s communal …

The complaint is about: The landlord’s response to a leak into the communal toilet that was believed to have come from the resident’s property. The landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s request to remain in his grandmother’s property following the termination of the tenancy. The landlord’s handling of the resident’s enquiry about purchasing the property via the Right to Buy (RTB) …

The complaint is about the landlord’s handling of: A neighbour dispute. Works at the property following an occupational therapy recommendation. Management of the scheme since it changed from sheltered accommodation to general needs accommodation. The Ombudsman has also assessed the …

This complaint is about the landlord’s handling of: the resident’s reports of illegal parking on his estate; the related complaint.

The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak from the property above. The landlord’s complaints handling.

The complaint is about the landlord’s response to: the resident’s reports of ASB from February 2020 to April 2021. the resident’s reports of antisocial behaviour (ASB) between October 2017 and February 2020. the resident’s wish to be compensated for a …

The complaint is about the landlord’s: Response to concerns raised about the condition of the property at mutual exchange. Handling of repairs raised by the resident on moving into the property, her request for a decant and the level of …

The complaint is about: The landlord’s response to the resident’s reports of repairs to the heating system from January 2021. The landlord’s response to the resident’s reports of repairs to the heating system from 2017. The landlord’s complaint handling.