Housing Ombudsman Decisions

The complaint is about the landlords handling of: The resident’s reports concerning anti-social behaviour. The installation of soundproofing. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB): between 2010 and February 2019. from February 2019 to September 2019. The Ombudsman has also investigated the landlord’s complaint handling.

This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns around the condition of the property; The landlord’s response to the resident’s concerns around rent arrears; The landlord’s complaint handling.

This complaint is about: The landlord’s response to the resident’s reports of water and vegetation ingress at the property’s garage following a refurbishment project; The landlord’s response to the resident’s concerns about being charged for services that were not received …

The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also investigated the landlord’s record keeping.

The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also investigated the landlord’s response to the incident that occurred outside the resident’s property.

The complaint is about: The landlord’s response to the resident’s dissatisfaction with its antisocial behaviour (ASB) policy and procedure. The landlord’s handling of ASB allegations made against the resident by her neighbour (A). The landlord’s handling of the associated complaint.

The complaint is about: The landlord’s response to the resident’s queries about service charges for the financial year 2019/20, including his request to inspect supporting information and documents. The landlord’s complaints handling.

This complaint is about: The landlord’s handling of the resident’s reports of two roof leaks at the building; The landlord’s response to the resident’s concerns about leaking asbestos; The landlord’s refusal to provide a proportionate refund of service charges for …

The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The resident’s request for repairs to her windows. The resident’s request for a replacement kitchen.

The complaint is about: The landlord’s handling of repairs at the property, specifically, repairs to the intercom. roof and bath taps and bathroom sink. The landlord’s handling of the complaint. The landlord’s handling of a transfer request. The level of …

The complaint is about the landlords: Handling of the resident’s request to purchase her property. Complaint handling.

The complaint is about: The landlord’s handling of the resident’s queries about service charges. The landlord’s handling of the resident’s concerns about the level of cleaning in the bin store area. The landlord’s contact with the resident’s mortgage lender.

The complaint is about: The landlord’s handling of the resident’s reports of a leak into his property, and his request for compensation for damaged belongings. The landlord’s handling of the associated complaint.

The complaint is about: the landlord’s response to the resident’s reports of drainage issues. the landlord’s response to the resident’s request for a permanent solution in respect of the drainage. the landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s request to end his tenancy. The landlord’s handling of the return of the resident’s deposit. The landlord’s record keeping and complaint handling.

The complaint is about the landlord’s handling of the resident’s service charge account, which resulted in significant arrears. The complaint is also about the landlord’s complaints handling.

The complaint is about: The level of the resident’s service charge. The landlord’s handling of external repair and decoration work.

The complaint is about: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of the associated complaint.

This complaint is about the landlord’s handling of: communications with the resident when he attempted to sell his property; the resident’s request to purchase an additional share of his property; the resident’s request for compensation.

The complaint is about: emergency signage, ducting and lighting installed by the landlord in communal areas of the building. the landlord’s response to the resident’s concerns about emergency signage, ducting and lighting installed in the communal areas of the building. …

The complaint is about: The resident’s assertion that he sustained physical injuries as a result of the removal of facilities. The landlord's handling of the resident's repairs. The conduct of the landlord's operatives.

The complaint is about: The landlord’s handling of roof repairs to address water leaks; and The damage the leaks caused to the resident’s belongings.

The resident’s complaint is about the landlord’s response to her requests to undertake works to the garden of the property.

The complaint is about the landlord’s handling of: The resident’s request for a replacement kitchen. A woodlice infestation. The resident’s complaint.

This complaint is about the landlord’s response to the resident’s: Report of repairs at her property in August 2020. Request to be permanently rehoused.

The complaint is about: The landlords handling of works to cut back overgrown vegetation encroaching on the resident’s garden. The landlord’s handling of works to install additional fencing around the resident’s garden. The landlord’s handling of repairs to an outhouse …

The complaint is about: The landlord’s response to the resident’s concerns about the dual allocation of a car parking space. the landlord’s response to the resident’s request for compensation for damage that was caused to his car. The landlord’s conclusion …

The complaint is about the landlord’s response to the resident’s reports about: Repairs at the property. Alleged damage to his vehicle. The landlord’s complaints handling has also been investigated.

This complaint is about:

The complaint is about the landlord’s response to the resident’s reports about: An offer to carpet the floor when she viewed the property. A rent refund. A reported data protection breach. The complaint handling.

The complaint is about the landlord’s response to the resident’s reports about: damp and mould in June 2019. damp and mould from October 2020. a bedroom being uninhabitable and his daughter sleeping in the front room.

The complaint is about: The landlord’s response to repairs to the windows – specifically the quality of works and delays experienced and request for compensation. The landlord's handling of the resident’s reports of leaks through the boiler flue which resulted …

The complaint is about the landlord’s handling of: The resident’s report of a faulty boiler. The resident’s request for compensation for home improvements on his previous property. The resident’s report of the cooker space being too small. The associated complaint …

The complaint is about: The landlord’s response to the activation of the resident’s carbon monoxide alarm. The landlord’s handlining of the resident’s complaint

The complaint is about the landlord’s response to: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s request to be rehoused. The resident’s reports of damp and mould at his property. The Ombudsman has also considered the landlord’s handling of …

The complaint is about the landlord’s handling of: Repairs to the resident’s windows. The resident’s request for bathroom repairs or improvements (specifically, storage).

The complaint is about: The landlord’s handling of the resident’s repairs between 2012 – 2015. The landlord’s handling of the neighbour dispute concerning ownership of the fence and the location of the boundary. The landlord’s handling of alleged Anti-Social Behaviour …

This complaint is about: The resident’s allegation that the landlord’s communications breached General Data Protection Regulations (GDPR) and the landlord’s handling of her Subject Access Request (SAR); The landlord’s management of the resident’s contact preferences; The landlord’s complaint handling.

The complaint is about the landlord’s: Response to leaks and damp as well as a silverfish infestation in the property. Handling of the resident’s request to be rehoused.

The complaint is about the landlord’s Response to the resident’s request for compensation for damaged possessions following a leak at the property. Response to the resident’s reports of her neighbour leaving items in the communal hallway of the building. Administration …

The complaint is about: The landlord’s response to the resident’s request for repairs to be carried out to the gas supply pipe serving her property. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s response to the resident about: Repairs reports for a communal kitchen stack pipe in 2019. Reimbursement for repairs to a communal bathroom stack pipe in 2020.

The resident’s complaint is about: The landlord’s response to the resident’s reports in relation to his storage heating and immersion heater. The landlord’s complaint handling.

This complaint is about: a. the level of redress the landlord awarded in respect of its acknowledged delays and failures while handling the resident’s reports of an inadequate water supply at the property; b. the landlord’s response to the resident’s …

The complaint is about the landlord’s handling of the resident’s reports of:

The complaint is about the landlord's handling of the resident's: reports of a mice infestation in her property communication with the resident and her representative; and reports of various repairs in the property, including repairs and mould in the bathroom …

This complaint is about the landlord’s handling of: the resident’s right to buy application; the resident’s request to meet with the mayor; a leak from above into the resident’s property; the resident’s request for bathroom adaptations.

The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaint.

This complaint is about the landlord’s Response to the resident’s concerns about the condition of the property when let to her. Complaint handling. Record keeping.