Housing Ombudsman Decisions

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response the resident’s request for reasonable adjustments in line with the Equality Act 2010. Handling of the associated complaint.

The complaint is about the landlord’s handling of multiple repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above and subsequent repair issues. Concerns about her temporary move. Complaint.

The complaint is about the landlord’s response to: The resident’s concerns in respect to windows. The resident’s noise reports. The resident’s reports of damp and mould. The resident’s concerns in respect to the kitchen and bathroom.

The complaint is about the landlord’s handling of the resident’s concerns about her tenancy, including the type of rent paid and affordability. We have also considered the landlord’s complaint handling.

The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property which included: Drainage Damp and mould The shower The landlord’s failure to attend to an emergency repair. The landlord’s response to the resident’s …

The resident’s complaint is about the landlord’s handling of: The management of bins being kept in the communal area. The resident’s reports that he felt harassed by the landlord over the bins issue. Repairs to gaps in the structure of …

The complaint is about the landlord’s handling of a parking issue and associated neighbour dispute. We have also investigated the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Concerns about grounds maintenance. Associated complaint.

This complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) made about the resident’s behaviour. The resident’s reports of ASB including issues with smoking and the use of scooters around the scheme.

The complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) about the resident and her claim that these were racially motivated. The resident’s reports of ASB. The associated complaint.

The complaint is about the landlord’s handling of repairs to the living room flooring. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: reports of pests in the property. reports of antisocial behaviour (ASB). associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs, including: A leak from a wet room shower. External repointing and render repairs. Roof repairs. The associated complaints.

The complaint is about the landlord’s handling of the resident’s reports of: The requirement for internal fire doors at the property. A wasp infestation. Washing line repairs. Tree/vegetation growth affecting the property. We have also considered the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of: Her reports of parking issues in the estate. Her concerns relating to her neighbour’s closed-circuit television (CCTV). The associated complaint.

The complaint is about the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has also investigated the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of: Concerns raised over staff conduct. The associated complaint.

The resident’s complaint is about the landlord’s handling of: Reports the property was unsuitable for her family’s needs. Its decision about the resident’s right to buy request and information provided. Leaks, damp and mould. Outdated information about the household recorded …

REPORT COMPLAINT 202318147 Clarion Housing Association Limited 30 January 2026 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of a leak. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of repairs in the bathroom and associated damp and mould. Reports of issues with the heating system. Concerns about the communal laundry facility. The Ombudsman has also considered the …

The complaint is about the landlord’s: Handling of the resident’s report of roof repairs and damp issues in her home. Complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of noise from a communal boiler. We have also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of damp and mould in the resident’s home. We have also assessed the landlord’s complaint handling.

The complaint is about: The landlord’s handling of the resident’s reports of noise. The landlord’s handling of the resident’s concerns about his personal data.

The complaint is about the landlord’s handling of the resident’s concerns that it did not properly secure her home following a house fire. We have also looked at the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the property. Complaint.

REPORT COMPLAINT 202414474 Westward Housing Group Limited 18 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s response to the resident’s reports of damp and mould from 2024. We have also considered the landlord’s complaint handling as part of the investigation.

The complaint is about the landlord's handling of the resident’s: Concerns about repairs following the end of the defects period. Request for CCTV. Request for information about a travel card and car club. Request for a prepaid envelope. Request for …

The complaint is about the landlord’s: Handling of the installation of a new front door; Response to the resident’s reports of an odour from the front door; Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of excessive heat in communal corridors. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s: Concerns regarding adaptation works completed to the driveway. Requests for repairs. Request to adapt the kitchen to make space for a dishwasher. We have also considered the landlord’s complaint handling …

The complaint is about the landlord’s handling of the resident’s reports of: Extractor fans not working in the kitchen and bathroom. A leak in the ceiling in the property. Mould in the property. Issues with electrics at the property . …

The complaint is about the landlord’s handling of the resident’s: Request for replacement windows and reports of damp and mould. Associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and related repairs. The resident’s complaint.

The complaint is about the landlord’s handling of: Repairs to the windows. Repairs to the boiler. The complaint.

This complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in his property. Reports of damage to his personal belongings. Request for rehousing.

The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of a leak resulting in damp and mould. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of grounds maintenance issues in the communal garden. The associated complaint.

The complaint is about the landlord’s response to the resident’s: request for an adaptation to a communal pathway. reports that the condition of her neighbour’s garden was affecting her property. reports about the standard of repairs to her kitchen window …

The complaint is about the landlord’s handling of the resident’s report of: Excess cold and unaffordable fuel bills. Disrepair to front door. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the management move process. Concerns about staff conduct. The Ombudsman has also considered the landlord's complaint handling.

The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The complaint and the level of redress offered.

The complaint is about the landlord’s handling of: Redress for the resident’s hot water issues from 22 July 2023 to 26 November 2023. The resident’s complaint.

The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated damp. Complaint.