Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: Reports of leaks into the living room. Reports of damage to the resident’s property. Repairs to the kitchen floor. Reports of damp and mould. The associated complaints.

The complaint is about: The condition of the property when let and the landlord’s handling of associated repair issues. The landlord’s handling of the resident’s rent account. The landlord’s handling of the complaint.

The complaint is about the landlord’s response to the resident’s concerns regarding: Communal repairs to a wooden door frame and lights. Tree management. An electrical repair to the resident’s property. Pest control in the communal area. Condition of communal areas …

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of structural repairs to the property. Complaint handling.

The resident’s complaint is about the landlord’s handling of: Roof leaks, consequent damp and mould, and the handling of remedial repairs. A request for compensation for damage to personal property and lost rental revenue.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.

The complaint is about: the condition of the property when let in 2010. the landlord’s handling of an asbestos incident in 2017. the landlord’s handling of a ceiling repair. the landlord’s response to the resident’s concerns about asbestos. the landlord’s …

The complaint is about the landlord's handling of the resident's reports of: Damage caused when conducting repairs, quality of works, and the landlord not completing a snagging list. Radiators not heating the property sufficiently. Repairs required to address concerns about …

The complaint is about the landlord’s handling of the resident’s: Request to purchase the remaining shares in his property. Associated complaint.

This complaint is about the landlord’s handling of: Electrical works and electrical inspections at the property. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s request for a move. The repairs to the resident’s property pending her permanent move. The associated complaint.

The complaint is about the landlord’s handling of: The repairs to the resident’s property. The resident’s complaint.

The complaint is about the landlord’s handling of the impacts on the resident of leaks at the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.

The complaint is about the landlord’s handling of: The resident’s request for repair to the steps and the handrail at the front of the property. The replacement of the resident’s front door. The associated complaint.

The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.

The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Photographs on her property file, which do not reflect the current condition of the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Temporary move.

The complaint is about the landlord’s handling of repairs to the fences at the bottom of the stairwell and top of the terrace to the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of a mice infestation at her property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the property and subsequent damp and mould. Damages to personal property. Issues with faulty air bricks. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including internal and external works. requests for compensation for damage to personal property. associated complaint.

The complaint is about the landlord’s handling of the resident’s: Request for it to rehouse him. Request for a reasonable adjustment. Request for it to cover costs incurred during his property move. Reports of drainage repairs. Associated complaint.

The complaint is about the landlord’s: handling of a new property sale. response to the resident’s concerns about the valuation of his property. response to the resident’s concerns about staff conduct.

The complaint is about the landlord’s handling of: Reports of repairs to the property. Requests for recycling services.

The complaint is about the landlord’s: Communication regarding the resident’s request to move property. Handling of outstanding repairs, namely: Faulty windows. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of resident’s reports of defects in the new build property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s request for aids and adaptations in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Noise reports made by the resident’s neighbour. Information relating to the resident’s son living at the property. The resident’s concerns that the landlord has discriminated against her son. We have also considered …

The complaint is about the landlord’s: Handling of a chargeable repair to the property’s toilet. Response to the resident’s concerns about various other issues. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: Noise and pigeon nuisance. A back surge of sewage in his bathroom. Black mould in the bedrooms of his property. We have also investigated the landlord’s complaint handling.

The resident’s complaint is regarding the landlord’s handling of: Repairs and reports of damp and mould in the property. A move to temporary accommodation. Concerns regarding staff conduct. Concerns regarding damage to personal items/property. The resident’s complaints and the amount …

The complaint is about the landlord’s handling of: repairs to kitchen cupboard hinges at the property. the resident’s enquiry about gutter clearance. The Ombudsman has also investigated the landlord’s complaints handling.

The complaint is about the landlord’s handling of: The resident’s reports of staff conduct. The removal of the resident’s property from communal areas.

The complaint is about the landlord’s: Handling of repairs for a leak, damp and mould in the resident’s property, including a faulty window and a faulty balcony door. Handling of the associated complaint.

The complaint is about the landlord’s response to the resident’s: Concern about damage to his washing machine. Request for adaptations to his property.

The complaint is about the landlord’s: Response to the resident’s enquiries about installing a dropped kerb at her property. Handling of cavity wall insulation works. Handling of the installation of a bathroom extractor fan. Complaint handling.

The complaint is about the landlord’s handling of heating and hot water repairs in the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint. There was maladministration in the landlord’s handling of the resident’s complaint …

The complaint is about the landlord’s: Response to the resident’s concerns over a leak into his property. Handling of the associated complaint.

The resident’s complaint is about the landlord’s handling of her reports of: Repairs to the property. Damp and mould. Repairs to the boiler. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Leaks entering the resident’s property. The resident’s reports of antisocial behaviour (ASB).

The complaint is about: The landlord’s response to the resident about his right to buy application. The landlord’s response to the resident about repairs and his concerns that it was forcing him out of the property.

The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of anti-social behaviour by a neighbour. The associated complaints.

This complaint is about the landlord’s handling of: The resident’s reports about the condition of the property. The associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: On going damp and mould in the property. Dangerous flooring in the property.

The complaint is about the landlord’s handling of reports of damp and mould in the property, and the associated repairs. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Purchase of her property. Concerns regarding its service charge administration. Associated complaints.

The complaint is about the landlord’s handling of repairs at the property and the decant of the resident. The Ombudsman has also looked at the landlord’s handling of the associated complaint.