Housing Ombudsman Decisions

The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s concerns about repairs to various areas of his property. the associated complaint.

REPORT COMPLAINT 202015780 London & Quadrant Housing Trust 31 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint concerns: The landlord response to the resident’s complaint about being evicted and the provision of a reference. The landlord’s response to reports regarding staff conduct. The landlord’s response to concerns raised about repairs and maintenance. The landlord’s complaint …

The complaint is about the landlord’s handling of the resident’s anti-social behaviour (“ASB”) reports. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and the repair to the front door. The complaint is about the level of compensation for the resident’s damaged belongings. The complaint …

The complaint is about: The landlord’s handling of the boiler repair following an annual gas service. The landlord’s response to the resident’s request for reimbursement for his privately hired contractor. The landlord’s response to allegations about the gas engineer contractor …

This complaint is about the landlord’s handling of: the resident’s housing transfer. void repairs it carried out to the resident’s property. the related complaint.

The leaseholder complains about: The liability to pay for services delivered by the landlord which the leaseholder does not consider reasonable, the level of service charges, and alleged ongoing and extensive errors in service charge accounts. The classification of the …

REPORT COMPLAINT 202105495 Kingston upon Hull City Council 30 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about: The landlord’s handling of an ant infestation at the resident’s property. The landlord’s complaints handling.

The complaint is about the landlord’s:

The complaint is about: The landlord's handling of the resident's concerns regarding nuisance from her neighbour's cats. The landlord’s complaint handling.

The complaint is about: The landlord’s response to a leak that occurred during works to the resident’s kitchen. The landlord’s response to the resident’s reports of damage to her belongings. The landlord’s response to the original works to the kitchen. …

This complaint is about the landlord’s handling of: the resident’s reports of water ingress and damp in her bedroom and living room; the related complaint.

The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s report about an unauthorised structure. The complaint is about the landlord’s response to the resident’s report about the estate inspections. The complaint is about the landlord’s response to the resident’s …

The complaint is about the landlord’s: implementation of its unacceptable behaviour policy to restrict the resident’s contact; response to the resident’s requests for support; complaint handling, including; refusal to consider the resident’s disrepair claim under its complaints policy; delays to …

The complaint concerns the landlord’s: handling of repairs to resident’s bathroom, roof and front door. response to concerns he raised about rubbish in the communal areas and the car park. response to resident’s request to be transferred. handling of the …

The complaint is about:

The complaint is about the landlord's handling of the resident’s: reports of damage caused by its contractors. reports of inadequate heating and hot water in the property. associated complaint.

The resident’s complaint is about the landlord's handling of repairs to the roof and guttering of his property. The landlord’s complaint handling has also been considered.

The complaint is about the landlord’s handling of: the repairs following the report of a leak, including the installation of a new kitchen the disposal of the resident’s belongings the related complaint.

The complaint is about the landlord’s: Handling of the leaseholder’s request for window repairs and/or replacement. Complaint handling.

The complaint is regarding: The landlord’s handling of repairs at the property, including to the shower and garden. The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s handling of the resident’s complaint and …

This complaint is about the landlord’s handling of: the resident’s report of repairs needed to communal gutters; the resident’s report that a communal patio area needed to be cleaned; the resident’s report of a faulty communal front entrance door intercom; …

The complaint is about landlord’s: Handling of a request for repairs to the boiler. Handling of a gas fire check and subsequent decision to cap the fire. Response to report of a gas leak on 20 December 2020. Complaint handling.

The complaint is regarding: The landlord’s handling of a repair to the resident’s toilet. The landlord’s response to the resident’s reports of a leak coming through his bedroom window.

The complaint is about the landlord’s response to the resident’s concerns about: a leak in her kitchen involving the kitchen sink and the condensation pipe from the boiler; the installation of a new kitchen at her property, including: measurements for …

The complaint concerns the landlord’s: response to the resident’s complaint about an increase in their service charges. handling of the rent and service charge account. complaint handling.

This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint.

The complaint is about: the landlord’s response to the resident’s reports of anti-social behaviour (ASB). the landlord’s response to the resident’s reports of paying for services not provided by the landlord. The landlord’s complaint handling.

The complaint is about the landlord’s response to: The resident’s reports of various repairs namely: A fault with a dimmer switch in the lounge of the property. Wooden panels being removed in the communal area. A boiler repair. The resident’s …

The complaint is about the landlord’s response to the resident’s concerns about: delays to information relating to the increased electricity costs as part of the service charge; the apportionment of electricity costs between properties in the block; information provided when …

This complaint is about the landlord’s handling of the resident’s: Concerns about the landlord’s estate management including: Maintenance of the communal garden. Repairs to uneven slabs on the path around the flats. Rubbish being dumped in the communal bin store. …

The complaint is about: The landlord's handling of repairs to resolve damp and mould in the property. The landlord’s handling of the decant whilst repairs were taking place.

The complaint is about the landlord’s handling of: The resident’s request to extend her tenancy. The associated complaint.

The complaint is regarding: The landlord’s handling of the resident’s management transfer request. The landlord’s handling of the resident’s complaint and the level of compensation offered. The Ombudsman has also considered the landlord’s record keeping in this case.

The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Handling of the resident’s housing transfer application. Response to the resident’s reports of anti social behaviour (ASB). Response to the resident’s enquiries concerning dog ownership. Response to the resident’s reports of draughts coming through …

The complaint is about: The landlord’s response to the resident’s reports of a faulty bathroom design. The landlord’s response to the resident’s reports of fire doors being left open. The landlord’s response to the resident’s reports of a malfunctioning fire …

This complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) by her neighbours. The resident's request to be rehoused.

The complaint is about: The landlords handling of allegations made about the resident by its contractor; the capping of the resident’s gas supply; the subsequent boiler repairs, and; complaint handling.

The complaint is about the landlord’s: response to the resident’s reports of overheating in the property. handling of repairs to the flooring outside the property and the associated drainage issue. administration of the service charge account. handling of the resident’s …

REPORT COMPLAINT 202104237 South Holland District Council 15 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

This complaint is about the landlord’s handling of: the resident’s reports of a leak from above into her bathroom; the resident’s request for a property transfer.

REPORT COMPLAINT 202108941 London & Quadrant Housing Trust 14 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

This complaint is about the landlord’s handling of: repairs to the resident’s bathroom, hallway and kitchen; repairs to the resident’s boiler; the resident’s reports of damp affecting her property.

The complaint is about the landlord’s handling of: The resident’s report of a leak. The subsequent complaint.

REPORT COMPLAINT 202113877 Nottingham City Homes 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The resident complains about: The landlord’s handling of a Discretionary Housing Payment (DHP) application; text messages sent by the landlord; historical rent arrears; increasing rent arrears, and; complaint handling