Housing Ombudsman Decisions

Decision Case ID 202501446 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing association Occupancy Assured tenancy Date 23 February 2026 Background The resident complained to the landlord about pests in her […]

Decision Case ID 202340412 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident complained about the length of time taken to repair […]

Decision Case ID 202522366 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident complained about delays by the landlord to complete repair work […]

Decision Case ID 202500735 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident complained to the landlord about […]

The complaint is about the landlord’s handling of the resident’s reports of defects, and damp and mould, and response to her request for compensation.

The complaint is about the landlord’s handling of: Repairs to the ceiling. Temporary accommodation for the resident. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of its offers of temporary accommodation to the resident during repairs.

The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved in.

The complaint is about the landlord’s response to antisocial behaviour (ASB), reports, and the resident’s subsequent request to move property.

The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould at the property.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and his associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water.

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs and her temporary move. The resident’s complaint.

The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual exchange and the subsequent repairs.

The complaint is about the landlord’s response to the resident’s reports of bed bugs within her flat and in the communal areas of the property The Ombudsman has also considered the landlord’s complaint handling

The complaint is about the landlord’s handling of damp and mould repairs at the property. We have also looked at the landlord’s handling of the complaint.

The complaint is about the landlord’s handling of reports of repairs following a leak at the property.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her home. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs.

The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Staff conduct.

This complaint is about the landlord’s handling of repairs related to replastering and a leak from the toilet. We have also investigated the landlord’s complaint handling.

This complaint is about the landlord’s handling of repairs to the extractor fan and its response to the resident’s additional concerns. We have also investigated the landlord’s complaint handling.

The complaint is about the landlord’s response to reports about repair issues at the property.

The complaint is about the landlord’s handling of the resident’s: Request for a new bathroom. Complaint.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The resident’s complaint is about: The landlord’s handling of their request for service charge and building insurance information. The increase in the level of service charges. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s request for compensation following a leak. The Ombudsman has also investigated the landlord’s complaints handling.

The complaint is about the landlord’s response to a break-in at the resident’s property.

The complaint is about the landlord’s response to the resident’s reports about damp and mould at the property.

The complaint is about the landlord’s handling of the resident’s:

The complaint is about the landlord’s handling of: The resident’s tenancy agreement which included issues with: Adherence to a judge’s order. Loss of paperwork. Issuing a new tenancy agreement. Repairs to the: Front door. Heating. Intercom. Bathroom. Windows. Reports of …

The complaint is about the landlord’s handling of the resident’s reports of loss of heating and hot water. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of issues following a kitchen replacement.

The complaint is about the landlord’s handling of a leak and their request for the resident to remove decking for the investigation.

The complaint is about the landlord's handling of reports of damp and mould.

The complaint is about the landlord’s handling of The resident’s reports of damp and mould. The complaint.

The complaint is about the landlord’s handling of the resident’s reports that her boiler flue was inaccessible.

The complaint is about the landlord’s handling of the resident’s: reports of repairs to the boiler. queries about service charges. reports of poor communal cleaning and maintenance. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of leaks, bathroom repairs, damp, and mould at the property. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: The resident’s report of a leak and the damage caused to her flooring, resulting in damp and mould. The associated complaint.

The complaint is about the landlord’s handling of repairs and compensation in relation to the residents: Patio doors. Gate and intercom and water outages. The landlord’s complaint handling.

This complaint is about the landlord’s handling of: The resident’s reports of inappropriate conduct by staff in its contact centre. The associated complaints.

The complaint is about:

The complaint is about the landlord’s handling of the resident’s request to be re-housed. The Ombudsman has also investigated the landlord’s handling of the complaint.

The complaint is about the landlord’s response to the resident’s reports of no hot water at the property.

The complaint is about the landlord’s response to reports of damp and mould. We have also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s concerns around staff conduct in relation to a report of Antisocial Behaviour (ASB).

The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint.

The complaint is about the landlord’s handling of damp and mould at the resident’s property.