Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property.

The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent repair issues.

The complaint is about the landlord’s handling of the resident’s concerns about its service charges including cost of communal lighting being connected to his utility meter.

The complaint is about the landlord’s handling of: The resident’s concerns about asbestos removal at her property in April 2023. The resident’s reports of black dust in her loft space in December 2023.

The complaint is about the landlord’s: Handling of repairs to the property’s front door. Complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about the property condition.

The complaint is about the landlord’s handling of the resident’s: Reports of errors made on the service charge account. Concerns about the level of the management fee charged.

The resident’s complaint is about the landlord’s handling of issues he reported with the cleaning service in his building, including its decision to share his name and address with its cleaning contractor.

The complaint is about the landlord's response to the resident’s report of a leak in the communal area and request for compensation.

The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of compensation.

The complaint is about the landlord’s handling of the resident’s reports concerning its member of staff’s conduct.

The complaint is about the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling.

The complaint is about: The landlord's handling of the resident’s reports of repairs to the balcony door lock. The landlord’s handling of the resident’s complaint.

This complaint is about the landlord’s handling of the resident’s reports of problems with the car parking facilities and her request for a disabled parking space.

The complaint is about reported delays in communication from the landlord during the sale of the shared-ownership property, and the impact of these delays.

This complaint is about how the landlord handled a leak into the resident’s property.

The complaint is about the landlord’s response to the resident’s requests for it to: Repair the front door. Repair a leak in the kitchen. Address drainage issues. The Ombudsman has also considered the landlord’s complaint handling as part of this …

The complaint is about the landlord’s handling of the resident’s reports of leaks and a request to repair damage caused by the leaks.

The complaint is about the landlord’s handling of a property transfer offer.

The complaint is about the landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB).

The complaint is about the landlords handling of repairs to plasterwork in the property. The Ombudsman has also considered the landlord’s complaints handling.

The complaint is about the landlord’s handling of resident’s report of repairs needed in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of pest control issues.

This complaint is about landlord’s handling of repairs related to leaks at the resident’s home.

The complaint is about the landlord’s handling of the resident’s: Reports about the upkeep of the communal grounds and facilities. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor communication and misinformation on moving into a new property.

The complaint is about the landlord’s handling of a leak at the rear of the resident’s building.

The complaint is about the landlord’s handling of the resident’s reports of: A leak into the property. Window repair issues. Associated complaint.

The complaint is about the landlord’s: Handling of work to the resident’s kitchen after a leak. Complaint handling.

The complaint is about the landlord’s: response to the residents reports of poor staff conduct complaint handling

The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges. The Ombudsman has also investigated the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury. Reports of delays to complete multiple repairs. Associated complaint.

The complaint is about the landlord’s handling of communications with the resident on her reports of damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Repairs to his TV aerial. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of a floorboard repair.

The complaint is about the managing agent’s handling of repairs to the electric vehicle (EV) charging point.

The resident’s complaint is about the landlord’s response to his reports that his bedroom is too cold and his request for a rent reduction due to the bedroom being unusable.

The complaint is about the landlord's handling of reports of antisocial behaviour (ASB).

The complaint is about repairs to the banister at the resident’s property.

The complaint is about the landlord’s: Response to the resident’s reports about repairs to her windows and doors. Complaints handling.

The resident’s complaint is about the landlord’s handling of damp and mould, boiler repairs, and its response to her associated complaint.

The complaint is about the landlord’s handling of: repairs related to damp and mould. the resident’s request for heating in her WC.

The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Reports of repairs to the balcony, the bathroom ceiling, and the boiler at the property. Associated complaint.

The complaint is about the landlord’s handling of: The resident's request for adaptations. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s queries about his former rent account, and its decision to instruct a debt recovery agency. The resident’s complaint.

This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated complaint.

The complaint is about: The landlord’s response to the resident’s concerns about the behaviour of operatives attending his home to complete repairs. The landlord’s complaints handling.

The complaint is about the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint.

The complaint is about the landlord's handling of the resident’s reports that the neighbours overgrown garden had damaged her fence. The Ombudsman will also investigate the landlord's handling of the resident’s associated complaint.