Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the replacement of the front door of the resident’s property.

The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal cleaning, security of the bin store, and communication. Associated formal complaint.

The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior damp and mould. The Ombudsman has also considered the landlord's complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property. Associated formal complaint.

The complaint is about the landlord’s response to the resident’s reports of damp in her property.

The resident’s complaint was about: The landlord’s response to the resident’s reports of issues in relation to her heating and hot water systems in terms of and including the resident’s distress and inconvenience, missed appointments delays, and the vulnerability of …

The complaint is about the landlord’s: response to the resident’s reports about: damp and mould; bedbugs; complaints handling.

The complaint is about the landlord’s response to the resident’s request for a replacement tap. This Service has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about damp and mould.

The complaint is about the landlord’s handling of the resident’s: Report of a leak into the property and associated communication. Associated formal complaint.

The complaint is about the landlord’s: response to the resident’s concerns about: rehousing; repairs and pest issues in the property; decants; complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the property after the start of the tenancy. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s request for reimbursement for damage to her carpets.

The complaint is about the landlord’s handling of the resident’s reports of a leak to the roof at her property.

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.

The resident’s complaint is about the landlord’s handling of repair works needed to the heating system in the property.

The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.

The complaint is about the landlord’s handling of reports of no heating or hot water at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of water ingress to the property.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.

The complaint is about the landlord’s handling of damp and mould in the resident’s property.

The complaint is about the landlord’s handling of the resident’s reports concerning a leak, damp, and mould at her property.

The complaint is about the landlord’s response to the resident’s reports that the property was not in a liveable standard when let.

This complaint is about the landlord’s handling of reports of issues with the heating and hot water system.

The complaint is about the landlord’s handling of damage caused to the resident’s property following a sewage leak due to a blocked communal stack pipe.

The complaint is about the landlord’s response to the resident’s reports of excess cold, poor insulation, draughty windows and doors, and its communication and complaint handling.

The complaint is about: The landlord’s handling of the resident's reports about window repairs. The landlord's response to the resident's reports about a missed appointment. The landlord's complaint handling.

The complaint is about the landlord’s: response to the resident’s reports about issues with her rent/online account details; response to the resident’s reports about asbestos; complaints handling.

The complaint is about the landlord's handling of the resident’s: Reports of heating repairs. Associated complaint.

The complaint is about the: Accuracy of information presented by the landlord to the resident during the sales process of the property. Landlord’s communication regarding its requirement for the resident to remove a shed from the property’s patio. Landlord’s complaint …

The complaint is about the landlord’s response to the resident’s concerns about communal cleaning and the associated charges.

This complaint is about the landlord’s handling of: The resident’s queries about service charges and the administration of her service charge account. The related complaint.

The complaint is about the landlord’s handling of the resident’s requests for new keys to his flat and bike shed.

The complaint is about the landlord’s: Actions regarding the previous resident’s health condition and the handling of the previous resident’s reports of repair issues. Failure to clear the property for a home buyer’s survey prior to the resident moving in. …

The complaint is about the landlord’s handling of repairs in the property.

The complaint is about the landlord’s handling of works to refurbish the resident’s kitchen.

The resident’s complaint is about: The landlord's response to reports about the condition of the property and requests for repairs. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of damage to her furniture due to damp and mould.

The complaint is about the landlord’s response to the resident’s: Request for rehousing due to overcrowding. Reports of mouse infestation. Concerns about the handling of proofing works.

The complaint is about the landlord’s handling of:

The complaint is about is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of repairs to address a leak from the roof and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord entering the resident’s garage and disposing of the contents. The Ombudsman has also investigated the landlord’s complaint handling.

This complaint is about: The landlord’s handling of external repairs. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s report of a lack of hot water in the bathroom. The replacement of a grab rail.

The complaint is about the landlord’s handling of repairs following a leak, including reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof of his property.

The complaint is about the landlord’s: handling of repairs to an external structure. complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould and associated repairs. Associated formal complaint.