Housing Ombudsman Decisions

The complaint is about the landlord’s response to reports of garden fencing defects. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord's handling of and response to the resident's concerns regarding the administration and communication of the service charge for 2023-24, in particular the increase of the charge for communal electricity.

The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.

The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs.

This complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s replacement of storage heaters. The landlord’s handling of repairs to windows.

The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. The associated complaint.

The complaint is about the landlord’s handling of the resident’s gas safety inspection and the decision to cap the gas supply.

The complaint is about how the landlord handled the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

The complaint is about the landlord’s handling of reports of damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) in relation to noise nuisance.

The complaint is about the landlord's handling of the resident’s requests for repairs to the roof.

The complaint is about the landlord’s response to a smell in the property.

The complaint is regarding the landlord’s response to the resident’s reports of a rat infestation at her property.

The complaint is about the landlord’s handling of the resident’s: Reports of being locked out of the property. Requests for repairs to her front door.

The complaint is about the landlord’s response to the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The back door. A leak in the kitchen. The bath.

The complaint is about the landlord’s handling of the resident’s: Request for adaptations to the front door. Associated complaint.

This complaint is about the landlord’s handling of a reported carbon monoxide leak and gas safety concerns.

The complaint is about the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its handling of her decant.

The complaint is about the landlord’s handling of: Repairs to the kitchen cupboard door and the balcony door. Request for a bathroom refurbishment.

The complaint is about the landlord’s handling of the resident’s: Reports of harassment and noise by a neighbour. Concerns about staff and information they had provided to a third party. Associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of: A blockage under the kitchen sink. Damp and mould in the property.

The complaint is about the landlord’s handling of the resident’s Right to Buy application.

The complaint is about the landlord’s handling of the resident’s reports of: A leak from the toilet. Damp and mould.

The complaint is about: The landlord’s response to the resident’s request that it undertake repairs to her outbuilding. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint concerns the landlord’s response to the concern regarding the safety of the electrical cabling to the boiler. This Service also considered the landlord’s handling of the related complaint.

The complaint is about the landlord's handling of: Concerns about asbestos in the property. Repairs to the bathroom. The resident’s complaint.

The complaint is about the landlord’s handling of reported leaks and the associated repairs to the resident’s bathroom. This Service has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the uncapping of the gas to the property when the resident moved in.

The complaint is about the landlord’s handling of the resident’s reports of poor communal cleaning.

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour.

The complaint is about the landlord’s handling of responsive repairs including: Electrical issues in the property . Leaks in the bathroom and damage to the wet room below. Repairs to the back door lock. This Service has also investigated the …

The complaint is about the landlord’s response to the resident’s report that the landlord had not maintained the external communal areas.

The complaint is about the landlord’s response to the resident’s repair requests. reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of disruption to the heating system.

This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property.

The complaint is about the landlord’s Handling of work while the resident was decanted. Handling of concerns about staff conduct. Complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s complaint handling.

The resident’s complaint is about the landlord’s handling of his reports of leaks in the bathroom.

This complaint is about the landlord’s handling of: the resident’s reports about the cost and efficiency of her heating system; the associated complaint.

The complaint concerns the landlord’s handling of the resident’s reports about a leak and the related repairs. The landlord’s complaint handling has also been investigated.

The complaint is about the landlord’s handling of: alleged anti-social behaviour, repairs to the resident’s property, the associated complaint.

This complaint is about the landlord’s handling of reports about drain blockages and smells.

The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Approving her application on a mutual exchange website.

The complaint is about the landlord’s handling of the resident’s: Concerns after a leak at the property. Associated formal complaint.

The complaint is about the landlord’s: Response to the resident's concerns relating to the communal heating system. Complaint handling.

REPORT COMPLAINT 202234246 The Riverside Group Limited 22 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]