Housing Ombudsman Decisions
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
16,227
Total Decisions
11,758
Maladministration Found
2,212
No Maladministration
161
Severe Cases
Decisions by Year
Top Landlords by Volume
Clarion Housing Association Limited
817
Peabody Trust
522
London & Quadrant Housing Trust
517
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
360
Metropolitan Thames Valley Housing (MTV)
313
Browse by Outcome
Common Topics (last 2 years)
Top Landlords
Clarion Housing Association Limited (817)
Peabody Trust (522)
London & Quadrant Housing Trust (517)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (360)
Metropolitan Thames Valley Housing (MTV) (313)
Hyde Housing Association Limited (309)
The Guinness Partnership Limited (299)
Southern Housing (273)
Southwark Council (266)
A2Dominion Housing Group Limited (239)
Notting Hill Genesis (229)
Showing 1,173 of 16,227 decisions matching "about"
Kirklees Council (202234428)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
This complaint is about the landlord’s response to the resident’s complaint about its handling of asbestos in her home.
Abri Group Limited (202227119)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property.
Orbit Group Limited (202226680)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block of flats.
London Borough of Hackney (202312351)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of reports of issues with the communal lighting. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (201902574)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s: Increase in rent and service charges payable for the property . Communications and complaint handling.
London & Quadrant Housing Trust (L&Q) (202218733)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord's response to the resident's reports of concerns about the property it moved her to and its handling of the associated formal complaint.
Waltham Forest Council (202227302)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of planned repairs and improvements in the resident’s property.
A2Dominion Housing Group Limited (202300662)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of reports of a faulty boiler and a carbon monoxide detector past its expiry date. The Ombudsman has also considered the associated complaint handling.
Islington Council (202227599)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property.
Orbit Group Limited (202220029)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system.
Leeds City Council (202233265)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s request to be reimbursed for loss of earnings.
Notting Hill Genesis (NHG) (202208291)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s request to carry out repairs to her adapted bathroom. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202339263)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of: Damp and mould and associated bathroom repairs at the resident's property. The associated complaint.
ForHousing Limited (202329305)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property.
One Housing Group Limited (202225613)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s concerns about metallic elements in her water supply.
London & Quadrant Housing Trust (L&Q) (202211737)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire.
Midland Heart Limited (202226563)
Reasonable Redress
Complaint: Old Estate Management categories
The complaint is about the landlord’s handling of the resident’s reports of repairs to CCTV covering the carpark of the block and the related service charges.
Orbit Group Limited (202213948)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property.
Hyde Housing Association Limited (202329319)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to a report of a leak and associated repairs.
Torus62 Limited (202310813)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s: Handling of the resident’s reports of mould and damp. Handling of the resident’s reports of damage to her kitchen flooring and washing machine.
Midland Heart Limited (202226268)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of defects reported by the resident of a new build property.
ForHousing Limited (202301498)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of repairs to the resident’s kitchen.
Sanctuary Housing Association (202305427)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s response to the resident’s reports about damp and mould at her previous property.
Sanctuary Housing Association (202310474)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the replacement of the front door. The Ombudsman has also considered the associated complaint handling.
London & Quadrant Housing Trust (L&Q) (202307713)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Formal complaint.
Tower Hamlets Homes (202303030)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of reports of a blocked sink and the resulting damage.
Lambeth Council (202229266)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of a replacement door.
LiveWest Homes Limited (202229671)
Reasonable Redress
Complaint: Occupancy Rights
The complaint is about how the landlord handled the resident’s request for its support with a neighbour dispute about access to her property.
One Housing Group Limited (202311150)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, and mould.
Islington and Shoreditch Housing Association Limited (202229316)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s: Handling of repairs to a communal lift. Complaint handling.
Vivid Housing Limited (202222069)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord's handling of reports of damp and mould within the resident’s home.
Notting Hill Genesis (NHG) (202302192)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s offer of compensation in relation to its handling of the: Works required to the resident’s front door. Formal complaint.
Metropolitan Thames Valley Housing (MTV) (202219881)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlords handling of the resident’s request for her windows to be replaced. The Ombudsman has also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202226529)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s response to the resident’s concerns about the proposed location of refuse ramps.
Regenda Limited (202321067)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s handling of the resident’s request for assistance in relation to the issuing of two meter point reference numbers (MPRN).
London Borough of Newham (202305405)
Reasonable Redress
Complaint: Financial
The complaint is about the landlord’s handling of: The resident’s service charge queries. The associated complaint.
Clarion Housing Association Limited (202302116)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202214075)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s: Response following a fire at the property. Complaint handling.
The Guinness Partnership Limited (202301691)
Reasonable Redress
Complaint: Old Property Condition categories
The complaint is about the landlord’s handling of the resident’s reports of a rat infestation and related repairs.
Peabody Trust (202210230)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the compensation offered by the landlord for its handling of the resident’s reports of drainage issues affecting his toilet. The Ombudsman has also considered the compensation offered for its complaint handling.
Sanctuary Housing Association (202300819)
Reasonable Redress
Complaint: Information and data management
The complaint is about the landlord’s response to the resident’s communication preferences.
Peabody Trust (202300330)
Reasonable Redress
Complaint: Managing Relations
The complaint is about the landlord’s: Handling of the resident’s request for rehousing on medical grounds. Complaint handling.
Stonewater Limited (202305674)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
This complaint is about the landlord’s handling of a silverfish infestation linked to damp in and around the property.
Clarion Housing Association Limited (202210484)
Reasonable Redress
Complaint: Managing Relations
The complaint is about: The landlord’s decision to evict the resident and dispose of her personal belongings from the property. The landlord’s complaint handling.
Islington Council (202234306)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Aster Group Limited (202209256)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s prospective purchase of a shared ownership property.
Notting Hill Genesis (NHG) (202305135)
Reasonable Redress
Complaint: Old Property Condition migrated-2025
The complaint is about the landlord’s handling of the remedial works to the property following a flood.
Platform Housing Group Limited (202231124)
Reasonable Redress
Complaint: Moving/Buying/Selling Home
The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing.
Clarion Housing Association Limited (202213067)
Reasonable Redress
Complaint: Health and Safety (inc. building safety)
The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. Complaint handling.
Peabody Trust (202226388)
Reasonable Redress
Complaint: Estate Management
The complaint is about the landlord’s: Response to the resident’s reports of fleas in the property. Complaints handling.