Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property.

The complaint is about the level of compensation offered by the landlord to the resident for acknowledged delays and failures to repair a water heater.

The complaint is about the landlord’s handling of repairs to an asbestos ceiling following a leak and the level of compensation it offered in relation to the complaint.

The complaint is about the landlord’s handling of the resident’s request to replace the bath in her home.

The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) and its communication with him.

The complaint is about the landlord’s handling of: The resident’s request for replacement external doors. The associated complaint.

The complaint is about the landlord’s handling of repairs to the resident’s windows.

The complaint is about the landlord’s delay to resolve a leak in the resident’s kitchen and repair the damage caused.

The complaint is about the landlord’s handling of the resident’s reports of condensation in her property.

The complaint is about the landlord's handling of the resident's concerns about its communal grounds maintenance. The landlord’s complaint handling.

The complaint concerns the landlord’s handling of: The resident’s reports of defects/snags in the property. The resident’s concerns relating to how the TV aerial transponder was installed. Damage caused to the resident’s car as a result of discarded building materials …

The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s property.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

The complaint is about the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The resident’s complaint.

The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from the communal door. The landlord’s complaint handling

The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled repairs to resolve the issue.

The complaint is about: The landlord's handling of the resident's reports about the condition of her boiler when she moved into her property after a mutual exchange. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of: Poor workmanship with regards to repairs in her bathroom. Damp and mould in her bathroom. Damage caused to the bathroom fan and flooding of the bathroom floor.

The complaint is about: The landlord’s response to the resident’s reports about the suitability of the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s transfer request.

The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.

This complaint is about the landlord’s handling of soundproofing works to the resident’s property.

The complaint is about the landlord’s response to the resident’s reports of flooding into her former property, including the amount of compensation the landlord paid to the resident for her damaged possessions.

The complaint is about the landlord’s response to:

The complaint is about the landlord’s response to the resident’s reports about repairs.

The complaint is about the landlord’s handling of: The resident’s reports of noise transference from her neighbour’s property. The associated complaint.

The complaint is about the landlord’s handling of the removal of a hanging unit above the resident’s cooker.

The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp and mould in the property.

The complaint is about the landlord’s handling of: Service charges paid by the resident for grounds maintenance and cleaning of communal areas. Rubbish removal from the communal car park.

The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his rent account.

The complaint is about the level of compensation that the landlord has offered to the resident for the delay in repairing a faulty external door that did not lock.

The complaint is about the landlord’s handling of the resident’s reports of repair issues involving the front door, kitchen, garden gate and grounds maintenance.

The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about how it dealt with repairs to a leak in the property.

REPORT COMPLAINT 202102425 Metropolitan Housing Trust Limited 3 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.

The complaint is about: The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling.

This complaint is about the landlord’s handling of the resident’s concerns about the performance of the estate management company.

The complaint is about the landlord’s handling of a repair to the resident’s boiler.

The complaint is about: The landlord’s handling of the resident’s report of flooding. The landlord’s handling of the complaint.

REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about a request for compensation following a leak.

The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. The landlord's views of the facts of the case and the subsequent level of compensation.

The complaint concerns how the landlord responded to the resident’s concerns of low water pressure and the condition of the water supply to the property.

The complaint is about the landlord’s decisions regarding replacing the windows in the resident’s home.

The complaint is about the landlord’s handling of: The resident’s concerns about the communal window cleaning service. The resident’s concerns about its lack of communal cleaning services and its administration of her service charges for these.

The complaint is about the landlord’s response to the resident’s reports of a leak from the roof of the property.

The complaint is about: The landlord’s response to the resident’s report of a leak and the level of compensation offered. The landlord’s handling of the associated complaint.

The complaint is about: T he landlord’s response to the resident’s request for a breakdown of their service charges and increase in charges. The landlord’s handling of the resident’s instructions to market the resident’s property on the resident’s behalf. The …

The complaint is about the level of compensation offered to the resident following acknowledged service failures in carrying out repairs to fix a roof leak.

The complaint is about: The landlord’s response to the resident’s request for an adaptation of the communal front door. The landlord’s handling of the associated complaint.