Housing Ombudsman Decisions

This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated repairs. The decant of the resident into temporary accommodation. The resident’s claim for compensation for damage to his personal possessions.

The complaint is about the landlord’s handling of: Repairs to the resident’s balcony door. The associated complaint.

The complaint is about the landlord’s handling of a missed heating contractor appointment.

The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of: A leak in the resident’s property and the associated damp and mould. The subsequent complaint.

The complaint is about the landlord’s handling of the resident’s concerns regarding a conifer tree in front of his property.

The complaint is about the landlord’s handling of leaks, damp and mould.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour and noise disturbance.

The complaint is about the landlord’s handling of the resident’s reports of problems with the heating and hot water system.

The complaint is about the landlord’s handling of the resident’s: Reports of issues with communal lifts. Associated formal complaint.

This complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.

The complaint is about the landlord's handling of reports of a leak.

The complaint is about: The resident’s report of a data protection breach by the landlord. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour, including the meeting it arranged for the parties to sign an …

The complaint is about the landlord’s handling of the resident’s reports of squirrels and mice in her property.

The complaint is about the landlord’s response to the resident’s reports of: a leak within the hallway of his property. damp in his bedroom.

The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and subsequent damp and mould.

The resident’s complaint was about: The landlord’s response to the resident’s reports about streetlights including how this report related to the way the landlord collected service charges, the resident’s report of the landlord providing him with inaccurate information and the …

This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the property.

The complaint is about the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal complaint.

The complaint is about the landlord’s handling of the replacement of the front door of the resident’s property.

The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal cleaning, security of the bin store, and communication. Associated formal complaint.

The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior damp and mould. The Ombudsman has also considered the landlord's complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property. Associated formal complaint.

The complaint is about the landlord’s response to the resident’s reports of damp in her property.

The resident’s complaint was about: The landlord’s response to the resident’s reports of issues in relation to her heating and hot water systems in terms of and including the resident’s distress and inconvenience, missed appointments delays, and the vulnerability of …

The complaint is about the landlord’s: response to the resident’s reports about: damp and mould; bedbugs; complaints handling.

The complaint is about the landlord’s response to the resident’s request for a replacement tap. This Service has also considered the landlord’s complaint handling.

REPORT COMPLAINT 202213299 London Borough of Brent 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s response to the resident’s concerns about damp and mould.

The complaint is about the landlord’s handling of the resident’s: Report of a leak into the property and associated communication. Associated formal complaint.

The complaint is about the landlord’s: response to the resident’s concerns about: rehousing; repairs and pest issues in the property; decants; complaints handling.

The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the property after the start of the tenancy. The Ombudsman has also considered the landlord’s complaint handling.

REPORT COMPLAINT 202214511 Clarion Housing Association Limited 10 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s handling of the resident’s request for reimbursement for damage to her carpets.

The complaint is about the landlord’s handling of the resident’s reports of a leak to the roof at her property.

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.

The resident’s complaint is about the landlord’s handling of repair works needed to the heating system in the property.

The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.

The complaint is about the landlord’s handling of reports of no heating or hot water at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of water ingress to the property.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.

The complaint is about the landlord’s handling of damp and mould in the resident’s property.

The complaint is about the landlord’s handling of the resident’s reports concerning a leak, damp, and mould at her property.

The complaint is about the landlord’s response to the resident’s reports that the property was not in a liveable standard when let.

This complaint is about the landlord’s handling of reports of issues with the heating and hot water system.

The complaint is about the landlord’s handling of damage caused to the resident’s property following a sewage leak due to a blocked communal stack pipe.

The complaint is about the landlord’s response to the resident’s reports of excess cold, poor insulation, draughty windows and doors, and its communication and complaint handling.

The complaint is about: The landlord’s handling of the resident's reports about window repairs. The landlord's response to the resident's reports about a missed appointment. The landlord's complaint handling.

The complaint is about the landlord’s: response to the resident’s reports about issues with her rent/online account details; response to the resident’s reports about asbestos; complaints handling.

The complaint is about the landlord's handling of the resident’s: Reports of heating repairs. Associated complaint.