Housing Ombudsman Decisions

This complaint is about the landlord’s handling of: Latent defects in the resident’s bathroom. The associated complaint.

The complaint is about the landlord’s response to the resident concerning a fire at the block.

The complaint is about the landlord’s response to the resident’s reports of a leak in the kitchen and the level of compensation offered.

The complaint is about the condition of the property at the start of the tenancy.

The complaint is about the landlord’s handling of the resident’s reports of damage to her kitchen cupboards.

The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling.

The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm.

The complaint is about the landlord’s response to the resident’s reports of leaks into his property in 2022.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the landlord's complaint handling.

The complaint is about the landlord’s handling of a staircasing application made by the resident.

The complaint is about the landlord’s: response to the resident’s concerns regarding the allocation and size of parking spaces; handling of the resident’s complaints concerning maintenance and refurbishment works.

The complaint is about the landlord’s handling of: Requests for a refurbished bathroom. Reports of antisocial behaviour (ASB) and noise nuisance from a neighbouring property.

The complaint is about the landlord’s handling of the resident’s: Concerns about not being consulted prior to introducing alternative parking enforcement on the estate. Associated formal complaint.

The complaint is about the landlord’s: handling of the resident’s requests to adapt its communication to meet her accessibility needs. complaint handling.

The complaint is about the landlord’s handling of a burst pipe and subsequent damage.

This complaint is about the landlord’s handling of the resident’s complaint about the reduced size of a disabled parking bay.

The complaint is about the landlord’s: Decision to increase the property’s rent. The landlord’s communications with the resident.

The complaint is about the landlord’s handling of the resident’s reports of vermin in her property.

The complaint is about the landlord’s handling of the resident’s: reports of a leak affecting their property. request for suitable alternative accommodation while works to the repair the leak were undertaken. concerns regarding the conduct of its staff. The Ombudsman …

The complaint is about the landlord’s provision of information relating to: Parking. Snags and defects.

The complaint is about the landlord’s handling of: The resident’s reports concerning the conduct of its contractor’s staff and the resulting ‘duty of care’ alert raised against the resident by its contractors. The associated complaints.

This complaint is about the landlord’s handling of: The resident’s concerns about the standard of communal cleaning. The associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) against his neighbour. The landlord’s handling of counter-allegations of ASB against the resident made by the neighbour.

The complaint is about the landlord’s: Handling of reports about bedbugs in the property. Complaint handling.

The complaint is about the condition of the property at the start of the tenancy.

The complaint is about: The landlord’s handling of the resident’s concerns about the energy performance of the property including the cost to heat it and condition of the heating system. The landlords handling of the resident’s complaint.

The complaint is about the time taken to prepare the property at the start of the tenancy.

This complaint is about the landlord’s: Response to the resident’s reports of missing window keys. Complaint handling.

The complaint is about the landlord’s response to the resident’s: Request to have a full refund of surplus water charges which was billed in error. Associated complaint.

The complaint is about the landlord’s handling of: A flood at the residents’ property and their damaged belongings. The associated complaint.

The complaint is about the landlord’s handling of: the resident’s concerns about the provision of parking control; and the resident’s complaint.

The complaint is about the landlord’s response to a request for a refund of the credit on the rent account.

This complaint is about the landlord’s: Handling of the resident’s rehousing application. Response to the resident’s complaint.

The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above.

The complaint is about the landlord’s handling of the resident’s request for repairs.

The complaint is about the landlord’s management of the resident’s rent account.

The complaint is about: The landlord’s handling of reported noise disturbances from the building’s water pumps. The associated complaint.

The complaint is about the landlord’s removal of the resident’s belongings following the end of his tenancy.

The complaint is about the landlord’s: response to the resident’s concerns about the provision and delivery of communal cleaning to the block; and complaint handling.

The complaint is about: The landlord’s handling of antisocial behaviour (ASB) reports. The landlord’s handling of the resident’s complaint.

The complaint is about: The landlord's response to the resident’s reports of poor quality works and delays to his bathroom renewal. The landlord’s lack of communication in relation to his decant.

The complaint is about the landlord’s response to the resident's reports of subsidence in her garden.

The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint handling.

The complaint is about the landlord’s handling of the resident’s annual gas safety inspection. The Ombudsman has also considered the amount of compensation the landlord offered the resident in response to her complaint.

The resident complained about grounds maintenance in communal areas and the landlord’s response to her request for reimbursement of service charges.

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, particularly noise nuisance. Whether the soundproofing was installed correctly. The council’s handling of the Community Protection Notice (CPN) and installation of recording …

This complaint is about the landlord’s handling of: the resident's reports of antisocial behaviour (ASB) from her neighbour. the associated complaint.

The complaint is about the landlord’s response to a request for a housing transfer and the handling of the associated complaint.

The complaint is about the landlord’s decision to place a risk alert on the resident’s record.

The complaint is about the landlord’s handling of delays to the construction, and subsequent purchase, of the resident’s new build shared ownership property.