Housing Ombudsman Decisions

The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property.

The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application, including the valuation of the property.

The complaint is about the landlord’s: Response to the resident’s reports of a faulty kitchen sink. Complaints handling.

The complaint is about: The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling.

The resident has complained about the replacement of her windows.

The complaint is about the landlord’s response to the resident’s request to install a dropped kerb and driveway at the property.

The complaint is about:

The complaint is about: The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s service charge enquiries.

The complaint concerns how the landlord responded to the resident’s reports of inappropriate conduct by a staff member.

The complaint is about the landlord’s handling of a kitchen unit replacement.

The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property

The complaint is about the landlord’s response to the resident’s concerns regarding: delays to his property transfer; the condition of his new property; delays to repair works to rubber seals on the door at his new property.

The complaint is about the landlord’s handling of the resident’s concerns with her flooring.

The complaint is about the landlord’s handling of the resident’s reports about the standard of the garden maintenance service.

The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint.

REPORT COMPLAINT 202110697 Karbon Homes Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s rear garden.

REPORT COMPLAINT 202107098 Clarion Housing Association Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

REPORT COMPLAINT 202107885 Southern Housing Group Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of: a repair to the resident’s central heating thermostat and her request for compensation related to this. A repair to the wastewater.

The complaint concerns the level of compensation offered by the landlord following a burst pipe in the resident’s property.

The complaint is about the landlord's response to: The leaseholder’s request for information regarding service charges. The leaseholder’s complaint. All the landlord’s complaint responses were outside of the timescales given in its complaints policy. The delay in the first response …

The complaint is about the landlord’s handling of repairs to a window.

The complaint concerns how the landlord handled: The resident’s reports of a leak from the roof of the property. Investigations into allegations of noise nuisance and antisocial behaviour (ASB) from the resident.

The complaint is about the: reasonableness of the service charge for the year 2019-2020. information provided about the service charge, specifically the administration of the resident’s service charges and the timeliness of the information provided by the landlord.

REPORT COMPLAINT 202111994 Onward Homes Limited 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler.

The complaint is about: How the landlord handled the resident’s concerns relating to grounds maintenance and cleaning. The associated formal complaint into these matters.

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s handling of the complaint.

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).

The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered.

The complaint is about the landlord’s handling of the residents’ reports of damp and mould in their prospective property.

This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.

The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas supply for several weeks. Complaint handling.

The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak.

The complaint refers to: The landlord’s handling of damp repairs to the resident’s property. The landlord’s handling of the associated complaint.

The resident complains about: the landlords handling of data protection, the quality of the call transcripts and the advice provided about call recordings in relation to his Subject Access Request (SAR). how the landlord handled his reports of the faulty …

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s associated complaint handling.

The complaint is about:

The complaint is about the landlord’s handling of a back surge of communal drain water into the property and its subsequent response to the complaint and compensation offer.

The complaint is about the landlord’s handling of the resident’s reports of noise transference in her property.

The complaint is about the landlord’s response to the resident’s reports about her service charge account.

The complaint is about the: level of grounds maintenance service charges. landlord’s response to the resident’s concerns about the standard of the grounds maintenance.

The complaint is about the landlord’s handling of the resident’s concerns regarding her front and back door.

The complaint was about: The landlord‘s response to the resident’s report of rodent infestation, including the level of compensation offered to the resident. The landlord’s complaint handling, including delays in responses.

The complaint is about the landlord’s handling of the resident’s reports of a leak, his requests for compensation, and his request to view its compensation policy.

The complaint is about the landlord’s response to the resident’s reports of noise nuisance.

The complaint is about: The landlord’s handling of the resident’s parking arrangements. The landlord’s associated complaint handling.

The complaint is about the landlord’s handling of its letting process, including the terms set out in the tenancy agreement.

The complaint is about how the landlord communicated with the resident in relation to a gas safety check appointment.