Housing Ombudsman Decisions

The complaint is about the: Accuracy of information presented by the landlord to the resident during the sales process of the property. Landlord’s communication regarding its requirement for the resident to remove a shed from the property’s patio. Landlord’s complaint …

REPORT COMPLAINT 202311706 Notting Hill Genesis (NHG) 9 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

The complaint is about the landlord’s response to the resident’s concerns about communal cleaning and the associated charges.

This complaint is about the landlord’s handling of: The resident’s queries about service charges and the administration of her service charge account. The related complaint.

The complaint is about the landlord’s handling of the resident’s requests for new keys to his flat and bike shed.

The complaint is about the landlord’s: Actions regarding the previous resident’s health condition and the handling of the previous resident’s reports of repair issues. Failure to clear the property for a home buyer’s survey prior to the resident moving in. …

The complaint is about the landlord’s handling of repairs in the property.

The complaint is about the landlord’s handling of works to refurbish the resident’s kitchen.

The resident’s complaint is about: The landlord's response to reports about the condition of the property and requests for repairs. The landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s reports of damage to her furniture due to damp and mould.

The complaint is about the landlord’s response to the resident’s: Request for rehousing due to overcrowding. Reports of mouse infestation. Concerns about the handling of proofing works.

The complaint is about the landlord’s handling of:

The complaint is about is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of repairs to address a leak from the roof and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s handling of the resident’s complaint.

The complaint is about the landlord entering the resident’s garage and disposing of the contents. The Ombudsman has also investigated the landlord’s complaint handling.

This complaint is about: The landlord’s handling of external repairs. The associated complaint.

The complaint is about the landlord’s handling of: The resident’s report of a lack of hot water in the bathroom. The replacement of a grab rail.

The complaint is about the landlord’s handling of repairs following a leak, including reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof of his property.

The complaint is about the landlord’s: handling of repairs to an external structure. complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould and associated repairs. Associated formal complaint.

This complaint is about the landlord’s response to the resident’s complaint about its handling of asbestos in her home.

The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling.

The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property.

This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block of flats.

The complaint is about the landlord’s handling of reports of issues with the communal lighting. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Increase in rent and service charges payable for the property . Communications and complaint handling.

The complaint is about the landlord's response to the resident's reports of concerns about the property it moved her to and its handling of the associated formal complaint.

The complaint concerns the landlord’s handling of: A leak to the property from the property above the resident. The resident’s reporting of damp and mould.

The complaint is about the landlord’s handling of planned repairs and improvements in the resident’s property.

The complaint is about the landlord’s handling of reports of a faulty boiler and a carbon monoxide detector past its expiry date. The Ombudsman has also considered the associated complaint handling.

The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property.

The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system.

The complaint is about the landlord’s response to the resident’s request to be reimbursed for loss of earnings.

The complaint is about the landlord’s handling of the resident’s request to carry out repairs to her adapted bathroom. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of: Damp and mould and associated bathroom repairs at the resident's property. The associated complaint.

The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property.

The complaint is about the landlord’s response to the resident’s concerns about metallic elements in her water supply.

The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire.

The complaint is about the landlord’s handling of the resident’s reports of repairs to CCTV covering the carpark of the block and the related service charges.

The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property.

The complaint is about the landlord’s response to a report of a leak and associated repairs.

The complaint is about the landlord’s: Handling of the resident’s reports of mould and damp. Handling of the resident’s reports of damage to her kitchen flooring and washing machine.

REPORT COMPLAINT 202234700 Abri Group Limited 8 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s handling of defects reported by the resident of a new build property.

The complaint is about the landlord’s handling of repairs to the resident’s kitchen.

The complaint is about the landlord’s response to the resident’s reports about damp and mould at her previous property.

The complaint is about the landlord’s handling of the replacement of the front door. The Ombudsman has also considered the associated complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Formal complaint.