Housing Ombudsman Decisions

The complaint is about the landlord’s response to the resident’s reports of an infestation. This service has considered the landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould and his subsequent request for compensation.

The complaint is about the landlord’s response to the resident’s: reports of a loss of the hot water supply within his property between June and July 2022. reports of a loss of the heating and hot water supply within his …

The complaint is about the landlord’s handling of the sales process for the resident’s property.

The complaint is about the landlord’s handling of: a leak at the resident’s property. the associated complaint and request for compensation.

The complaint is about the landlord’s handling of repairs to: The back door, kitchen door and living room doors at the resident’s property. External brickwork and the kitchen and living room windows which resulted in damp at the resident’s property. …

The complaint is about the landlord’s handling of the resident’s staircasing application.

The complaint is about the landlord’s response to the resident concerning: A lack of heating and hot water in 2020. Repairs to a front door. A lack of heating and hot water and damage to a carpet in 2021.

The complaint is about the landlord’s response to the resident’s concerns about: The repair of a ventilation grill at her property. The conduct of a staff member of the landlord.

The complaint is about the landlord’s handling of the resident’s reports of faulty windows, and its associated repairs.

The complaint is about the landlord’s handling of the resident’s purchase of their home through the Right to Buy scheme.

The complaint is about the landlord’s response to the resident’s: reports of a leak in her building causing damp and mould in her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.

The complaint is about the landlord’s response to the resident’s: reports of a leak affecting her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.

The complaint is about the landlord’s response to the resident’s concerns about a boundary fence.

The complaint is about: the landlord’s response to the resident’s concerns that the neighbours’ camera doorbells resulted in a loss of privacy for himself and his family, and; complaint handling and the amount of compensation offered.

This complaint is about the landlord’s: Communication about increased service charges. Increase of emergency lighting maintenance costs. Complaint handling.

The complaint is about the landlord’s handling of the resident’s right to acquire application.

The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint.

The complaint is about the landlord’s handling of the resident’s reports regarding staff conduct, specifically the tenancy support officer.

The resident’s complaint was about outstanding repairs and snagging, staff behaviour, delay to the resident’s uncle's housing application and the resident’s application to succeed, theft at the property and the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s request for a parking space on the estate.

The complaint is about the landlord’s handling of a repair to a cooker socket.

The complaint is about: The landlord's handling of repairs to the resident’s ceilings, and its subsequent compensation offer. The landlord's handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s reports of problems with the water supply to her flat.

The complaint is about: The landlord's response to the resident’s report of defects to bathroom works. The landlord's offer of compensation and its complaint handling.

The complaint is about: The landlord’s handling of moths in the carpet. The landlord’s response to a request for a dog.

This complaint comprises two separate complaints raised to the landlord. Both have been considered in this report as they are related. The first complaint raised to the landlord was about allegations of appointments which were not attended to as expected. …

The complaint is about the landlord’s handling of: Cyclical repair works to the resident’s property including a kitchen and bathroom refit. The associated complaint.

The complaint is about: the level of compensation awarded following repairs in the kitchen; and the associated complaint.

The complaint is about the landlord’s handling of repairs to the resident’s driveway.

The complaint is about: the landlord’s response to the resident’s concerns about staff conduct. The landlord’s handling of its decision to place a caution alert on the resident’s record. The landlord’s complaint handling.

The complaint is about the landlord’s handling of repairs to the resident’s bathroom floor.

The complaint is about the landlord’s handling of the residents’ reports about personal items being left in communal areas of the building.

The complaint is about: The landlord’s response to the resident’s concerns about the lettings service, including the availability of keys to the bin store and meter cupboards. The landlord’s handling of the resident’s concerns about foul smells and fly infestations …

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property.

The complaint is about the landlord's handling of the resident’s reports of noise nuisance from a neighbour’s property.

The complaint is about the landlord’s handling of repairs at the property.

The complaint is about the landlord’s handling of the resident’s request for various repairs in her property.

The complaint is about the resident’s concerns of asbestos in the property.

The complaint is about the landlord’s handling of the resident’s bid on property.

The complaint is about the level of compensation offered following the resident’s complaint about repairs.

The complaint is about the landlord’s handling of: Faults with the resident’s toilets and her concerns about increased water usage and expense. The associated complaint.

The complaint is about the landlord’s response to reports about the actions of its contractor when carrying out clearance works at the property.

The complaint is about the landlord’s response to multiple reports that the lift in the resident’s block was broken.

The complaint is about the landlord’s handling of the resident’s reports of issues with condensation affecting her windows and the basement in the property.

The complaint is about the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal areas. associated complaint.

The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system.

The complaint is about the landlord’s handling of: Drainage repairs at the resident’s property. The associated complaint.

This complaint is about the landlord’s decision to apply a mould treatment to the felt in the loft rather than replace it.