Housing Ombudsman Decisions

The complaint is about the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the subsequent repairs and associated damage. Complaint handling. Response to the resident’s reports of a leak at the property which occurred …

The complaint is about the landlord’s failure to provide accounts for the period of 2018-2019 and 2019-2020, as requested by the resident.

This complaint is about the landlord’s handling of the resident’s reports of noise related ASB by her neighbour.

REPORT COMPLAINT 202100151 Vivid Housing Limited 10 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) noise nuisance.

The complaint is about: The landlord’s handling of the resident’s communal electricity charges and refund. The landlord’s handling of the resident’s associated complaint.

The complaint is about the landlord’s response to the resident’s reports about service charges and communal cleaning and maintenance.

The complaint is about the level of compensation offered to the resident further to his reports of leaks into his property. The resident made a formal complaint on 23 May 2020 that the landlord had not dealt with disrepair to …

The complaint concerns: The landlord’s handling of the resident’s reports of damp and mould in property. Complaint handling.

The complaint is regarding: The landlord’s response to the resident’s report of a leak. The landlord’s complaint handling.

The complaint is about the landlord's: Administration of the rent account and its subsequent decision to recover a refund made in error. Failure to respond to a data protection request.

This complaint is about the landlord’s handling of: its eviction of the resident due to rent arrears; the disposal of the resident’s possessions after the eviction; the related complaint.

The complaint is about the landlord’s: Handling of the resident’s requests for repairs to his kitchen extractor fan. Investigation into the conduct of a member of its staff.

This complaint is about the redress offered by the landlord in respect of its acknowledged delays and failures whilst handling damp and mould repairs.

The complaint is about the landlord’s handling of floor and ceiling repairs and response to reports of damage to the resident’s belongings.

The complaint is about: The landlord’s response to the resident’s reports of a leak and resulting mould in the bathroom of his property. The landlord’s handling of the associated complaint.

REPORT COMPLAINT 202108164 EMH Housing and Regeneration Limited 16 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s response to the resident’s reports that a contractor had damaged his vacuum cleaner beyond repair and left his carpet in an unacceptable condition.

REPORT COMPLAINT 202104088 Clarion Housing Association Limited 5 September 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s: response to the resident’s reports concerning damp and mould at the property. complaints handling.

The complaint is about: The landlord’s handling of repairs to the resident’s drains. The landlord’s complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of leaks in the heating system in his property. Complaint handling.

The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s handling of the associated complaint.

The complaint is about the landlord’s handling of the resident’s kitchen refurbishment and the compensation it offered.

This complaint is about the landlord’s handling of the resident’s reports of mould growth in his property.

REPORT COMPLAINT 202015762 Hyde Housing Association Limited 17 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

The complaint is about the landlord’s response to the resident about kitchen doors, a washing machine not being reconnected, a vent, and a request for a repairs list.

The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. Issues with the heating and hot water at the property and its efficiency. Tree maintenance and the provision of a survey report. …

The resident complains that the landlord misadvised him on the time limits to appeal the District Valuer’s determination on his property.

The complaint is about: The landlord’s response to the resident’s reports of an infestation of carpet beetles and dust mites in his property. The landlord’s handling of the associated complaint.

The complaint concerns how the landlord handled repairs to the resident’s kitchen.

The complaint is about the landlord’s response to: The resident’s concerns regarding the level of service charges. The administration of the service charge account and its communication.

The complaint is about: The landlord’s response to the resident’s request to carry out alterations to her garden. The landlord’s handling of the associated complaint.

The complaint is about: The landlord's handling of repairs to the resident's front door. The landlord’s handling of the associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of water leaks from October 2020 onwards. The landlord’s handling of the resident’s reports of historical water leaks. The impact the landlord’s handling of the reports had on the …

The complaint concerns: The landlord’s response to the resident’s concerns regarding the functionality of her toilet. The landlord’s handling of repairs to the resident’s bathroom.

REPORT COMPLAINT 202101785 Clarion Housing Association Limited 5 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint concerns the landlord’s: response to the resident’s report of a water leak in the property. handling of the associated complaint. response to the resident’s concerns about rubbish left outside his property.

The complaint is about the landlord’s handling of the residents’ reports of an odour coming from their water tank.

The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level of rent and service charges. The landlord’s response to the resident’s complaint about the conduct of an officer during a …

The complaint concerns how the landlord responded to the resident’s reports of a water leak in the bathroom of the property.

The complaint is about the landlord’s response to the resident’s reports about delays in cyclical works to the property.

This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns about building insurance cover for the property; the related complaint.

The complaint is about the landlord’s response to the resident’s concerns regarding the administration of the sales procedure in respect of the property which she owned.

The complaint is about the landlord’s handling of a property transfer offer.

The complaint concerns the level of compensation offered to the resident by the landlord following the loss of heating and hot water in her property.

The complaint is about the landlord’s response to the resident’s report of rats and squirrels in her loft.

REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

This complaint is about the landlord’s response to the resident’s reports of a leak from his boiler.

The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need for insulation. A delay in the repairs to the windows. The landlord’s complaint handling.