Housing Ombudsman Decisions

The complaint is about the landlord’s handling of reports of a blocked sink and the resulting damage.

The complaint is about the landlord’s handling of a replacement door.

The complaint is about how the landlord handled the resident’s request for its support with a neighbour dispute about access to her property.

The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, and mould.

The complaint is about the landlord’s: Handling of repairs to a communal lift. Complaint handling.

This complaint is about the landlord's handling of reports of damp and mould within the resident’s home.

The complaint is about the landlord’s offer of compensation in relation to its handling of the: Works required to the resident’s front door. Formal complaint.

The complaint is about the landlords handling of the resident’s request for her windows to be replaced. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s response to the resident’s concerns about the proposed location of refuse ramps.

The complaint is about the landlord’s handling of the resident’s request for assistance in relation to the issuing of two meter point reference numbers (MPRN).

The complaint is about the landlord’s handling of: The resident’s service charge queries. The associated complaint.

The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

The complaint is about the landlord’s: Response following a fire at the property. Complaint handling.

The landlord’s handling of reports of repairs to the roof, and damp and mould issues.

The complaint is about the landlord’s handling of the resident’s reports of a rat infestation and related repairs.

The complaint is about the compensation offered by the landlord for its handling of the resident’s reports of drainage issues affecting his toilet. The Ombudsman has also considered the compensation offered for its complaint handling.

The complaint is about the landlord’s response to the resident’s communication preferences.

The complaint is about the landlord’s: Handling of the resident’s request for rehousing on medical grounds. Complaint handling.

This complaint is about the landlord’s handling of a silverfish infestation linked to damp in and around the property.

The complaint is about: The landlord’s decision to evict the resident and dispose of her personal belongings from the property. The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s handling of the resident’s prospective purchase of a shared ownership property.

REPORT COMPLAINT 202303389 Stonewater Limited 15 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The complaint is about the landlord’s handling of the remedial works to the property following a flood.

The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing.

The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. Complaint handling.

The complaint is about the landlord’s: Response to the resident’s reports of fleas in the property. Complaints handling.

This complaint is about the landlord’s handling of: Latent defects in the resident’s bathroom. The associated complaint.

The complaint is about the landlord’s response to the resident concerning a fire at the block.

The complaint is about the landlord’s response to the resident’s reports of a leak in the kitchen and the level of compensation offered.

The complaint is about the condition of the property at the start of the tenancy.

The complaint is about the landlord’s handling of the resident’s reports of damage to her kitchen cupboards.

The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling.

The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm.

The complaint is about the landlord’s response to the resident’s reports of leaks into his property in 2022.

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the landlord's complaint handling.

The complaint is about the landlord’s handling of a staircasing application made by the resident.

The complaint is about the landlord’s: response to the resident’s concerns regarding the allocation and size of parking spaces; handling of the resident’s complaints concerning maintenance and refurbishment works.

The complaint is about the landlord’s handling of: Requests for a refurbished bathroom. Reports of antisocial behaviour (ASB) and noise nuisance from a neighbouring property.

The complaint is about the landlord’s handling of the resident’s: Concerns about not being consulted prior to introducing alternative parking enforcement on the estate. Associated formal complaint.

The complaint is about the landlord’s: handling of the resident’s requests to adapt its communication to meet her accessibility needs. complaint handling.

The complaint is about the landlord’s handling of a burst pipe and subsequent damage.

This complaint is about the landlord’s handling of the resident’s complaint about the reduced size of a disabled parking bay.

The complaint is about the landlord’s: Decision to increase the property’s rent. The landlord’s communications with the resident.

The complaint is about the landlord’s handling of the resident’s reports of vermin in her property.

The complaint is about the landlord’s handling of the resident’s: reports of a leak affecting their property. request for suitable alternative accommodation while works to the repair the leak were undertaken. concerns regarding the conduct of its staff. The Ombudsman …

The complaint is about the landlord’s provision of information relating to: Parking. Snags and defects.

The complaint is about the landlord’s handling of: The resident’s reports concerning the conduct of its contractor’s staff and the resulting ‘duty of care’ alert raised against the resident by its contractors. The associated complaints.

This complaint is about the landlord’s handling of: The resident’s concerns about the standard of communal cleaning. The associated complaint.

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) against his neighbour. The landlord’s handling of counter-allegations of ASB against the resident made by the neighbour.